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“They were so helpful. I had a light bulb that was hard to find a comparable for and the man went way above expectations and found me a bulb that would work. Love this store!”
“The long hardware-less nightmare in Walled Lake is finally over. Nice little nuts and bolts hardware, knowledgeable staff eager to help as opposed to getting the dumb look from the staff at big box stores because they don't know even know what they're selling. Highly recommend. Tell everyone they're here!”
“Congratulations for the 2025 distributor show
Once again hat off to you, the nicest people welcoming all of us who attended
,excellent concrete demo
Good food and full of products and materials for the construction trade
Cougar is the best
Best regards from Dynamic innovations Concrete”
“Bought the cheapest weed eater available(wired connection) at this store, it stopped working 3/4 ways through my yard. Returned it to the store without a receipt (used my account) they promptly refunded me, I was on my way within 5 minutes of arrival.”
“First time at this store. Called looking for a particular TIG rod this morning. Did not ask the young lady to pick the rod for me just mentioned I would try to make the drive sometime today to the store. Rod was waiting on the counter when I arrived 4 hours later. Great customer service.”
“Purchased a 2 gallon gas container today, filled it with 1.5 gallons of gasoline and while using it on the first attempt it leaked all around the seal onto my hand. I removed the attachment, secured it again, yet it continued to leak. I called Ace and spoke with a gentlemen who stated I could bring it back in for a refund. Once I emptied the container and cleaned it, I returned to the store where the same gentlemen attempted to teach a new employee how to do a return. In doing so he made an error, was unable to correct it, and subsequently put my refund on a gift card. I asked him to refund my credit card but he stated he could not do so and I would need to speak with a manager on Monday. This isn't the type of service I expect from Ace, especially after selling a defective product that leaked gasoline all over the place. Completely unacceptable.Update: Erin spoke with me on Monday, May 8th from this location and was able to issue a refund to my credit card for the effective item and apologized for the inconvenience.”
“I’ve had a great opportunity interacting with Deb over the years not only is she courteous, she is very professional as well. She is confident what she is doing. has a lot of knowledge in her life long field. I hold a lot Respect and admiration for her. Great attitude and bubbly personality says a lot about her character & business. My sincere blessing & prayers to you & yours,,, Big Successes in your,,, life, health & happiness.
Stay blessed.”
“Reasonably cheap stuff you can't get elsewhere. They are a Stihl chainsaw dealer, and have a deeper selection than tractor supply, but hours are more limited. I got some rope for felling trees at a good deal. Water softener salt us cheaper than Costco”
“Rusty and a gentlemen came out and spent most of the day probably 5 or 6 hours. They thought it was my pump so they put in a refurbished but look like brand spanking new pump in a 5-in well. The pump was not bad it was the plug the pump was plugged into. But they didn't figure out why it didn't work till after putting in the new pump and wiring and all kinds of stuff. They didn't put my old pump back and they left the new good one in and now they are not charging me. They are a beautiful wonderful Christian family run business. I keep trying to pay them but they won't take any money from me. I'm in tears right now what a blessing.”
“Spectacular service, bunches of obscure items and all the main stuff too. Carthartt, Weber, Stihl... paint, electrical, plumbing, cleaning, garden. ... and that sign, I never miss my turn, it's perfect.”
“You have an All-Star in your store. I believe his name is Josh, roughly 5'9, slender, short dark hair, mustache. Super nice guy, patient, knew where the 3 items were the 3 separate times i asked. knowledgeable guy, he answered every question with patience and ease and knew every answer. I am not sure if this dude was on his A game, but, his "A" game, is superb. if I were Josh, I would get far away from retail and go to college for a technical degree. lawyer, doctor, accounting, pilot or something.”
“I purchased a new washing machine and had the pleasure of being helped by Mark B. He was able to find the exact model I saw online and promptly brought it out. He even helped me with the discounts I couldn’t get to load at check out. He was extremely knowledgeable and helpful and never came off as pushy. I believe the other associate was Mary who was also very personable. As soon as I was done with my purchase, Mark already had someone to help load the machine in my car right away. What I thought was going to be a daunting process was made so much easier thanks to him! I was in and out in under an hour! Thanks again Mark for making it such an easy and enjoyable experience!”
“Always very helpful. Josh and Emma helped with a very large order. They did all the paperwork quick. They even helped load everything in the car, it was amazing! I highly recommend this place.”
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“I had to quickly replace my pressure tank that was well over 20yrs old and with little to no information the staff there, (Paul) was able to run me through everything I needed to know about buying a new tank. I was nervous going in not knowing much about what was needed and he took the time to explain every aspect. I left there not only happy but more knowledgeable about how my home plumbing works. They have definitely earned a live long customer out of me!”