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“I'm a frequent flyer at the North Street branch.I know everyone by face, if not by name.Anisha and and Ikles were very very great at helping me get my loan so I could get my car. And also it's the best popcorn in town”
“A staff member, I wish I could remember her name now assisted me when someone used my account to give consumers energy hundreds of dollars in a random electric account , without my consent. she helped me get my money back and the next time I came in
- weeks later, she called me over by name (remembered my name) and had held on to some resources to give me and my son in regards to senior care and assistance with my failing memory issues. I felt she went above and beyond her pay grade to ensure no one else takes advantage of me. I love this bank. They have my back!”
“I had just been denied for a home equity loan, due to my credit score, I applied for a about lone on a vehicle that I already owned and was able to barrow the amount I was after, to help fix my credit score and few other things I needed to take care of, and to help me towards the future of proper money management it's never to late to fix it !! Thank to the lone officer K, Sharp at American One credit Union, thank you so much Jeff Smith”
“Everything I needed was handled by phone and email, making it very convenient. Both Brandi and Marcos, were friendly and helpful. I've been a customer of American 1 for about 20 years, and service like this is what keeps me there.”
“She was very patient, clear with her explanations of terms, rates etc. She even gave me some valuable information regarding applying in the foreseeable future. Overall my experience was pleasant.”
“I am so impressed with the service and the friendly atmosphere here. I have come to know all the names of the people working here AND they know ME when I come in. Katie and Mary always have time to spend with customers and to make the customer feel special - like a VIP! Thank you everyone - including the awesome tellers!”
“Flagstar in Jackson is great. It is nice to have a bank that actually answers the phone and tends to your needs. If you are looking for a bank with personalized service, contact Kati O with Flagstar in Jackson. They are great!”
“Devin helped me with a number of things and made it seamless. His customer service was 5 stars across the board. For those of you that value customer needs, Devin is your guy, True Community is lucky to have him, he is an outstanding asset to this company. Take a bow Devin, with that work ethic, I have no doubt you will be successful,
Thanks buddy, Jeremy ?”
“Alee Whitehill was beyond amazing and through with the whole loan process. I truly felt she went above and beyond to make sure I got everything I wanted. She is definitely an asset to Blue Ox and I will recommend and continue to use her for all my loan needs.”
“Max has been very helpful with information and suggestions for both my and my parents investment accounts. Very good Schwab location. Highly suggest them over small county banks.”
“i came in yesterday to open up an account for the first time, and lindsey walked me through it without any issues. i usually struggle going in public because of mental issues, and i felt very comfortable there the entire time. it is a very welcome environment :)”
“I was there on March 5 2024 I had a really nice gentleman named Jacob Bullock I believe thank you for helping me set up my account and having my card delivered to the bank you went above and beyond for me I truly appreciate it continue to help others as you did me”
“The new drive thru atms are fine, as long as your card can be read by them. Cp's chips on their cards don't work half the time you use them and their own atms at their bank don't read them. There was a line inside the bank because no one wanted to use the atms in the drive thru. I waited only like 10 mins just to despoist some money because the at wouldn't read my chip on my debit card so it wasn't too bad.”
“Liam has great customer service skills!!! He is always pleasant and very helpful. I work in Saline and there's a PNC bank very close by where I work. I will actually wait to cash my check here in Jackson, teller in Saline doesn't treat customers right. If Liam ever applies for a promotion, he certainly deserves it. WAIT!!!! I take that back, I want him to always be my teller?”
“Opening a business checking account was made simple, quick and friendly with Erin at the Brown st Branch in Jackson, Mi. Even followed up by phone a week later. Great person and bank to deal with.”
“I freaking LOVE this bank. Their customer service is really top-notch. They have so many great benefits too - Early Pay, Standby Cash, a checking account you don't have to pay a monthly fee on, etc. I got help from Amy Macomber with some financial issues and she was really professional, kind and knowledgeable. Highly recommended if you live in the area!”
“I freaking LOVE this bank. Their customer service is really top-notch. They have so many great benefits too - Early Pay, Standby Cash, a checking account you don't have to pay a monthly fee on, etc. I got help from Amy Macomber with some financial issues and she was really professional, kind and knowledgeable. Highly recommended if you live in the area!”
“Had an issue with my checking account and spoke to Brooke at the West Ave location on 7/12/22. She offered excellent customer service and spoke to her manager about resolving the issue. The manager and Brooke worked very hard to resolve the issue I had on my account. I highly recommend Flagstar Bank particularly the one at the West Ave location and I'm so appreciative of their hard work and dedication to their customers!”
“Incredible staff of PRO's at the Horton branch! ALWAYS willing to help ...friendly on the phone ...and accommodating on any request. I've worked with them (heck, our whole family) for years!”
“Have always been treated as a valued customer at the Huntington Drive Thru. As there is only room in that building for two employees to help customers, if there are several cars in line, you may experience some wait time. Have always gotten a Thank You.”
“I just moved back to Jackson from St. Johns, I had moved everytbing financially with me, and was stressing about seitching my bank accounts, checking and savings and auto loan. I didn't want my interest rates to go up, and was scared to move anything around. Hannah Dowley helped me get all of my funds in order and refinance my vehicle with a LOWER interest rate. I went from being genuinely nervous to put my trust in a different financial institution to excited about more expenable income and a credit building opportunity. Hannah is THE best in the biz in my opinion! She will explain things to you (in depth) without making you feel unintelligent. Thank you Hannah!”
“Absolutely made my loan needs completely stress free and easy to contact with any questions I had. Brianna was amazing. She’s likely the reason I will be switching my primary banking to true credit. Thanks again for your help and how quick you were able to help.”
“While I’m not a fan of some of the bank’s policies - particularly the limit on the dollar amount of checks cashed in the drive thru - I love my visits to this bank. The staff is friendly, helpful and accommodating, whatever your business may be.”
“Caleb is a rock star at processing loans in high demand. Nick is one of the hardest working employees, always gets back to you promptly. That entire front house staff works very hard to accommodate their members. Highly recommend for Refi car loans. Purchase the gap insurance. Just be nice to your banker and they will go the extra mile. Easy as that. Who knew... right? Read your disclosures - As they will answer most your questions you may have about your current loans.”
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“We dealt with Sam for our transaction, wiring funds for a down payment on a house. She is always very pleasant and easy to deal with, as well as friendly and courteous. I have recommended your credit union to others . . . every interaction is professional and done in timely manner. Thanks for being such a great institution to do business with.”