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“I had an excellent experience with Tiffani. Very professional, respectful, and always attentive. Made me feel safe and handled their duties with great responsibility. Highly recommended!”
“I recently had to set up a couple's joint account with Parda Credit Union. My significant other and I had the honor of speaking with Jordan over the phone. Day after day, she was informative and clear, making the experience easy. We were in awe of how communicative and kind she was, even though I was very busy. I have been a member for some time now, and I am so pleased with all the help I get every time. Thank you so much, Parda!”
“I've worked with Anna Stanko for many years, and she never fails to impress. Her professionalism, knowledge, and dedication to customer service are truly exceptional. No matter what banking need I have, Anna is always responsive, helpful, and willing to go the extra mile to make sure everything is handled smoothly and efficiently.
What sets Anna apart is the genuine care she shows for her customers. She takes the time to explain options, answer questions, and ensure I feel confident in every decision. It's rare to find someone so consistently reliable, personable, and committed to providing outstanding service.
I highly recommend Anna to anyone looking for a banking professional they can trust. She has earned my confidence and loyalty over the years, and I am grateful for everything she has done for me. Thank you, Anna, for always providing such exceptional service!”
“I was helped by the front desk and Chauna Mullins and I can say nothing but positive my whole experience was super easy and straightforward I walked in to open a account and it was easy to setup and understand they helped me with the atm to make a deposit since it was my first time doing so they even helped me to make a transfer from a account that had nothing to do with them I genuinely was surprised with how helpful they were and how personable they were if anyone needs a account they have the best interest I’ve seen around the area and the place is very convenient to make deposits and to withdraw I am very happy to have a account with them :)”
“I’ve had a really great experience with Lake Orion Branch.Everyone there is super friendly and always willing to help out.
Big shoutout to Stefanie and Kaitlin — they’re awesome. They take the time to explain everything, answer all my questions, and just make the whole process easy and stress-free.
It’s honestly nice to go somewhere where people actually care and don’t make you feel like just another number. Definitely recommend this branch”
“I had not been having the greatest day until Megan helped me when I walked up to the desk,
her friendly and pleasant demeanor was just what I needed. It shows when someone cares about their customers. We shared a story about flowers when I told her about what I saw at Kroger 's (next door) outdoor flower for sale. Your lucky to have Megan as well as a young lady that helped me over the phone over a check cashing question.”
“Shoutout to Stephanie, the Teller who assisted us at this location, as she was amazing. She made the experience completely seamless and was professional, friendly and efficient. I would highly recommend this location for your needs.”
“Vibe credit is great. Great service. Thank you Kyle and jenny for your help with getting my furnace fixed with personal loan thank also to Brittany for all your help ,sincerely harriett granger..”
“This branch is fantastic! They did a great job working with my elementary aged kids. They were patient, efficient, and went above and beyond with my kiddos. Thank you!”
“Troy Taljonick assisted me with obtaining an auto loan in less than an hour of communication through email.
If you want a competitive auto loan with hassle-free communication, give this branch a call!”
9AM - 5:30PM
310 W Tienken Rd, Rochester Hills
Credit Unions
“We love Lake Michigan Credit Union! They are very responsive, especially Felicia Horner who has gone above and beyond to help us when needed. Thank you Felicia and team!!!????❤️”
“Shout out to Alliance Catholic CU for going above and beyond to resolve my issue with Credit Card fraud. Mario, definitely went above and beyond to help me with this. Trying to deal with Mastercard was not a good experience and a huge waste of time. Thank you, Mario and Alliance Catholic.”
“Amy is a fantastic ambassador at DFCU Financial. An extremely knowledgeable and friendly representative at DFCU Financial. We are extremely lucky to have Amy and a DFCU Financial branch in Rochester.”
Open 24 hours
4055 S Lapeer Rd, Orion
Credit Unions
“On the whole, credit unions have better rates, and provide better
service, than banks. But even within the field of credit unions, Vibe
stands apart.
I had a home equity loan with another credit union at 10.5%; vibe
assumed that loan at 6.5%. Across 20 years that makes a big difference!
When I asked Vibe if they could refinance this loan, and if I could get
more cash out, they listened, and did everything they could to meet my
needs.
They did not demand an appraisal up front, which would have added weeks
to the process and $600 to the closing costs.
I hate institutions that do that (and most of them do) - because after
you spent the money for the appraisal, they can still say no.
That's $600 flushed down the toilet.
I expect an answer, yes or no, with the terms of the loan, before I
spend a dime - and Vibe is on the same page.
With this in mind, the closing costs were very low, and they were
willing to fold these into the loan.
All I needed to close was my ID and my signature.
I have had home equity loans before, but none were this quick and easy
and inexpensive.
Their auto loans are just as easy.
They don't demand pictures of the car, as other institutions do. (See
my review of One Main Financial for more on this.)
I got my last auto loan from Vibe in four hours, start to finish.
It was all electronic, except for the last step, handing them the
title, which I did at a local branch in 5 minutes.
A month later I got a signature loan in two hours, start to finish.
I picked up the phone at 9:15, and by 11:30 the money was in my account.
It was all electronic; I could have done it without taking any time off
of work.
I don't want to mislead you, if you're not a member the process might
take a little longer, because you have to create an account -
so say two days instead of two hours, that is still pretty darn quick!
And then your next loan, if you need one, is on the fast-track.
This is the most responsive, agile, friendly, helpful, no-nonsense
institution I have had the pleasure to work with.
If you need a mortgage or loan, save time, money, and hassle, and go to
Vibe first.
Karl Dahlke”
“Lakes Trust is a nice credit union. The tellers are friendly and somewhat knowledgeable. Nice place to save money but my bigger banking is done elsewhere. There were some mess ups with fees being charged and lacking information when The account was first opened but the manager handled everything and an amicable agreement was arrived at.”
“Had a fraudulent charge on my debit card. Went to Pontiac office, was serviced by Jennie. She was very efficient, informative and took care of the situation and explained what would happen going forward. Got a new card, Pin number within 10 minutes.
So glad the lobby is open now to have the interaction with a real person.
Great experience.
Thank you,
Mary Baker”
“I started in 1980s and I had some problems and they worked it out for me very well and I will never drop them unless they do something bad but I had them since the 80s . I enjoy the people that work there. They’re very nice and helpful. I want some tickets to the Jimmy John’s field through them. they have the shredder day where you can go and shred your stuff. my wife has a lot of problems with her Bank and I try to get her to switch over and she doesn’t. Don’t know why I think people are stuck in their ways. do yourself a favor if you’re not Cornerstone Community finance Credit union try it. I know you will enjoy it.”
“Ashley at the Oxford branch is wonderful. We came in with checks made out to our deceased son. She helped us process them. Ashley was extremely kind and responsive.”
9AM - 5:30PM
312 Meadow Brook Rd Suite 148, Rochester
Credit Unions
“They take a long time to answer calls (I plan to wait roughly 30 minutes since that is on average how long they take to answer.). However, once they answer the phone they are incredibly helpful and supportive! Helped me get back my money when someone committed fraud on my account!”
9AM - 5:30PM
2100 Executive Hills Blvd, Auburn Hills
Credit Unions
“Love the employee's, Donna, Brent and Oscar are just polite and Fabulous they have helped me for over 25yrs or more Thanks for your patience and smile every time I see you.”
10AM - 7PM
65 S Livernois Rd, Rochester Hills
Credit Unions
“This credit union went out of there way to help me reset my finances and make my life much easier. I sincerely can’t thank the team at this branch enough for not only helping me get my finances together, but the way they treat people as well.”
9AM - 5:30PM
3220 University Dr, Auburn Hills
Credit Unions
“Got to work with Anthony who is super helpful. He helped me update my account and was my lucky charm for fixing the issues I was having on my mobile app. It's been awhile since I've had to go into a branch and he made it easy breezy, I really appreciate the conversation and personal touches he put on my visit”
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“I went to this branch for the first time to make an urgent transaction that needed to be made in person. I had some reservation due to the the poor reviews but I didn't have time to drive to another branch. I am happy to have walked in this branch despite my reservation. Carmie and her colleagues were kind with their time and attention to complete my transaction on time. Their colleague Heather followed up with an email confirmation of the transaction which facilitated my follow up with the other bank.
I rarely make transactions in person but am glad to know I can visit this branch for in person transactions.”