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“The finance manager that assisted me with my 2023 Lincoln Cosair was amazing. He and another salesperson made me feel very welcome. Hence, however, my experience dealing with the salesperson that assisted me with my purchase wasn’t favorable. He didn’t listen to me at times. I had to repeat myself over and over again. I was extremely annoyed and didn’t feel welcome. The overall dealership and customer service from the receptionist and service advisors in the back that assisted me were very kind and full of helpfulness. Would highly recommend the finance manager and his impeccable and kind demeanor to everyone else who is loolokg for a new or used Lincoln. Great selection of vehicles. Top tier indeed. Prefer them over BMW & Mercedes Benz any day. Great dealership overall.”
“I cannot overstate how helpful the guys here have been. Active, diligent, kind, and they went out of their way multiple times to help me out even when it had nothing to do with them. I am seriously impressed, and will be returning in the future if I ever need collision assistance again. These guys are a great choice when it comes to personal touch and reliability.”
“I had a tonneau cover put on my Ram 1500 over a year ago and was so impressed with the customer service. When my son needed a grill and bush guard installed on his Ram 3500 I didn't hesitate and my first and only call was to Joe. If you're looking for great customer service and amazing work for your vehicles look no further.”
“I stopped into the Advance Auto Parts location in Novi, Michigan because one of my windshield wipers wasn’t functioning. I was about to get on the road and head back to Wisconsin in a snowstorm. Thankfully, Tamara was there to save the day! She quickly assessed what was wrong and got it working again. I’m so appreciative of the professional and helpful service. I was able to get home safely, thanks to Tamara!”
“Great service and attention by Emily Shulze and by Cocoa Kukla. Can not imagine more responsive employees. When I take my Escalade to service, I know that Emily and Cocoa will do their best to ensure the service is as exceptional as possible. Thank you for both”
“I had a really good first experience taking my Jaguar XK to the Novi location. I’d been going elsewhere before, but came here for routine maintenance and to check on a concerning fluid leak. Johnny was great—he explained the diagnostic process clearly and called me with the results and options. Thankfully it wasn’t anything major.
When I picked up the car, it was washed and looking great. Everyone at the dealership, both at drop-off and pick-up, was attentive and genuinely friendly. I appreciated the excellent service and will be making Novi my regular location from now on.”
“We had minor damage to our Ford Escape and brought it here to the Novi Location. I absolutely appreciate that everyone at Gerber Collison here in Novi kept me informed with actual phone calls on the progress of my vehicle repairs. The repairs were completed ahead of schedule (YMMV) and looked like factory finish! If you are in Novi or nearby, take your vehicle here for repairs!”
“Excellent work, and done when promised!!! This was my second experience with them, and will be my first call next time (hopefully not too soon!!!)Service: Body & Trim”
“Very knowledgeable staff answered my questions very well and explained a few things to help with my repair. It's worth maybe the few extra dollars to get the genuine parts and not have to go back and forth trying to get the one you need. Just go to cat and get it right the first time!”
“Today I stopped in to get a battery replacement for my vehicle. I met a father and son tandem named Mike and his dad, Milton. Milton is an absolute gem, A gentleman, A knowledgeable professional, but what makes this visit worthy of a perfect rating is…SERVICE. Milton went above and beyond the call of duty. Educated me on the science of batteries. I was so impressed by this gentleman that I introduced him to my family…because he made me feel like his. Thank you Milton for who you are and what you do. To anyone who may be reading this…go to the Novi location (a small independent store, not a big box store that treats you like cattle) spend your money and support this business.”
“I stopped by today to test what I suspected was a bad battery. Pat greeted, promptly checked my battery, confirmed my suspicions, gave me my options, and installed the new battery in the windy, blistering cold all in under 30 minutes. He was awesome and I’m so grateful for his help and fantastic service!!!”
“Went to Rover dealership on Saturday to pick up my Rover HSE only to find out that service was not open and needed to come back on Monday. Saturday was the only day I had a ride to pick up my car. Lenore Parvu and Robbie Ghanem went up and beyond to find my keys and get approval to release my car. I paid my bill and was on my way and did not need to come back. Thank you for assisting me!”
“We didn't end up getting a Lincoln, but I can't recommend Rich enough! We came in pretty late on a Saturday and they were about to close. Rich was one of the best salesman that we've ever dealt with. I mean, we spent a lot of time shopping around before deciding to even get a car and Rich was the best salesman that I've dealt with by far. He also gave us the best price out of all the places we met with. While I ended up going with another vehicle, I will 100% be back to Rich when my new lease is up and I decide to get a Lincoln!”
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“Stopped here for the first time while visiting family to pick up a Axial balaclava, I didn’t get the gentleman’s name unfortunately but he showed me nothing but respect and we even had a small chat about my first motorcycle, very nice guy. Absolutely recommend coming here, you’ll find amazing prices on gear, and you’ll be treated with respect while in the store.”