Macy's, founded in 1858, is a well-known department store with over 740 locations across the country, including Macy's Rogue Valley Mall and Macy's Novi. It offers a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers appreciate the store's beautiful layout and the variety of products, including clothing, shoes, housewares, gifts, and furniture in select stores. Many shoppers have positive experiences with staff members, highlighting helpful and friendly service. For example, Carolyn in jewelry went above and beyond to find the perfect gift for a wedding, and Vivian in furniture provided excellent assistance. Customers also mention that Macy's staff are professional and willing to help with purchases. However, some concerns are raised about the store's return policy, which offers only 30 days for returns, making it difficult for busy customers to try out online purchases before the deadline. Despite this, Macy's remains a popular shopping destination for clothing, gifts, and housewares, with a reputation for quality and good customer service.
I was with a friend who made a purchase at the MAC counter. Kend'll, the representative was friendly and helpful. It was disappointing however that her purchase was shoved into a white dollar store bag. She had to ASK for a MAC bag. He apologized and then offered one. Details are details.
March 2026
Sheri the cashier in the kids/home department was so friendly and kind. She provided great customer service!
March 2026
Out shoe shops, they have a nice sale. Had a great time.
