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“Nice store. Clean and attractive. Kind and helpful employees. Easy to get someone to open dressing rooms. Only complaint was a bit of a small selection of jeans both in styles and amount.”
“Recently visited the Oakley Novi store and had the best customer experience I've had at any of their stores. Nick went above and beyond to help me (one item sold out while we were checking out and he helped us quickly figure out a solution) . He is 100% the reason I bought my husband's gifts there! This guy deserves a promotion!”
10AM - 8PM
27484 Novi Rd, Novi
Mens Clothing
“Best retail clothing experience I’ve ever had and it’s all thanks to Angel! I came in to return a pair of jeans that I ordered online and didn’t fit and Angel greeted me with a big smile and offered to help me out, so I decided to try on some jeans to potentially swap with during my return. I didn’t expect to find anything good since my height and leg size have made it impossible to find cute yet comfy jeans, but she helped me out tremendously and knew exactly what I wanted. I ended up trying on a handful and left with not just one but two pairs and they are the best fitting ones I’ve ever owned?She was definitely the most helpful clothing retail employee I’ve ever encountered! ??”
“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
“Yeah the stuff is a bit pricey. That's hot topic. You know that going in.
This location is one of the biggest I've been to. Everything is well stocked. Staff is always kind and helpful. Even when they are packed they get through the line fast.
Ive been to 30 or so hot topics and this is one of the best.”
9AM - 10PM
43550 W Oaks Dr, Novi
Mens Clothing
“Was trying to exchange gifts I had received; however, they did not have my size. Robert in the shoe department was extremely helpful. He even tried checking other stores and online for me, to no avail. I did not have "gift" receipts for the shoes and 2 pairs of jeans I needed to exchange. I ended up getting Kohl's gift cards that had no expiration. They were on sale, which caused a few dollars less on the cards. Robert was so helpful and kind. Even told me to come back on Wednesday; it's Senior's Day lol for me.”
10:10AM - 5PM
43520 W Oaks Dr, Novi
Mens Clothing
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
“Came here met Evelyn,So sweet and patient with me she climbed up & down that letter 7 times making sure that ed Hardy fit to my likings ! Great customer service and cute clothes !”
“Great customer service. Online order with Levi sent the wrong pair of pants ? They exchanged it for me right away and repair one button for me for a pair of pants that I got a month ago. Dylan was excellent with his customer service, great experience
?❤️”
“We didn’t go in thinking about cowboy boots but boy howdy did we leave with them! Ian was very helpful, super chill and a pleasure to work with :) We got all we wanted and more! Thanks so much!”
10AM - 9PM
43705 W Oaks Dr, Novi
Mens Clothing
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
“Craig was a pleasure to work with! My fiance and I were shopping for outfits for our save-the-date photos for our wedding and Craig was so informative, patient, and kind! He even gave us a referral to a seamstress that we could use! I highly recommend this store and will definitely be returning!”
“Great store with really unique products!!! They have super cool licensed apparel and products that are super popular like Totoro, Disney, Harry Potter, Jurassic Park, and Anime shows. They have lots of things like clothes, backpacks, mugs, notebooks, and stuffed animals. I love their selection of Loungefly bags and Disney stuff They also have fun little treats and snacks to try, Id recommend giving some of them a try!”
10AM - 9PM
27550 Novi Rd, Novi
Mens Clothing
“A salesman in men's shoes, Carlton Marshall, was a great help with our return. Saved us from wandering around looking for help. Outgoing, enthusiastic, efficient! Hang onto this employee, Macy's; you have a winner!”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
10AM - 8PM
27482 Novi Rd C-243, Novi
Mens Clothing
“The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!”
“The service was so good because multiple people came up to us to make sure we were finding what we needed. The shirts were very affordable, and there was a wide selection. The location has pants and suits to try on as well.”
“I stopped into the Hollister store recently and was genuinely impressed by how much the experience has improved since the last time I visited about a year ago. The store felt brighter, more organized, and had such a positive energy.
I ended running into Morgan, the store manager, who helped me through my visit. She was helpful and actually took the time to help me find exactly what I was looking for. She was knowledgeable about the new styles and sizes, and her team clearly respects and follows her lead — everyone was friendly, attentive, and professional.”
“I came into Lululemon today with an issue. my pants had ripped while I was at work, and I really needed to get them exchanged. My schedule during the week is pretty packed, so it was important that I got this handled today. Julia helped me out and did an absolutely fantastic job. She was understanding, professional, and made sure the whole process was smooth and stress-free. She really upheld the quality and service that Lululemon is known for, and I left feeling taken care of. Big thanks to Julia, Mariam, and Kendall for turning a frustrating situation into a positive experience! Seriously this 12 Oaks Lulu crew is great!”
10AM - 8PM
27332 Novi Rd, Novi
Mens Clothing
“Shopping with teenagers is something I look forward to slightly more than getting the flu or paying taxes and that's about it. Enter April at the 12 Oaks American Eagle. She was a breath of fresh air! She knew the product line through and through and was very helpful selecting the right fit/style for each of my children's body types. She listened and found many different options for each of them. April continued to explore sizes, colors, options, etc. for the right item. It was the apex of customer service and we will return to this location because of April. Sure it is a longer drive from Toledo, but what usually ended in teenage angst and a wasted trip ended with very happy customers and primarily a one stop shop for clothing! Thank you for the hard work, honest feedback, and care you put into making our shopping experience the best possible for my family. Highly highly recommend.”
“Top brands, half the price. If you're too poor to buy cheap like me this is the place to go. Reasonable prices for stuff that lasts! Lots of clothing, purses, and shoes. They have men's, kids, and women's clothing and shoes. Small home goods, Jewelry, and travel sections.
They always have new stuff, clean store, helpful staff, and great clearance!”
10AM - 8PM
27694 Novi Rd, Novi
Mens Clothing
“Even though we didn't find what we were looking for (hiking sandals), we still appreciated the helpful staff and clean store. The next time we need shoes I'll be sure to come back here.”
“Zakia assisted me today and had excellent customer service. Her product knowledge was exceptional and she was super friendly! She also went out of her way to suggest some alternatives as the item I was looking for wasn’t currently in stock. Zakia is a wonderful asset to the Sephora team!”
10AM - 8PM
27500 Novi Rd, Novi
Mens Clothing
“I had to visit the Twelve-Oaks Mall H & M this morning, 8-23-25 and was met by an associate who was not very friendly or helpful. I had to ask for a manager and the manager, Viad Zvonov was incredibly friendly, courteous, accommodating and polite. He was a breath of fresh air!
Can you please let him know his efforts have not gone unnoticed and how much he is appreciated please? He should get a raise and/or some accolade for being such a wonderful, professional, friendly employee. He makes you want to come back to the store.”
10AM - 8PM
27330 Novi Rd, Novi
Mens Clothing
“I always get a “Hello, welcome in!” by this amazing staff, the staff here is great and helped me find clothes for my daughter for Christmas. Although it is very busy the staff here still accommodate and help customers to the best of their ability, I love it here!”
“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
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“Tracy at the 12 oaks mall location was an amazing help! I went in for a tuxedo fitting and to check out styles for my wedding and she was super helpful and knowledgeable about the process. 10/10 recommend”