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“Nice store. Clean and attractive. Kind and helpful employees. Easy to get someone to open dressing rooms. Only complaint was a bit of a small selection of jeans both in styles and amount.”
“I had a wonderful experience at Oakley at Twelve Oaks Mall! Nicholas provided outstanding customer service and helped me choose the perfect Meta HSTN glasses for my fitness needs. He was patient, knowledgeable, and took the time to explain everything thoroughly. I truly appreciated his professionalism and excellent customer care. Thank you, Nicholas, for making the experience so enjoyable!”
10AM - 9PM
27484 Novi Rd, Novi
Mens Clothing
“Best retail clothing experience I’ve ever had and it’s all thanks to Angel! I came in to return a pair of jeans that I ordered online and didn’t fit and Angel greeted me with a big smile and offered to help me out, so I decided to try on some jeans to potentially swap with during my return. I didn’t expect to find anything good since my height and leg size have made it impossible to find cute yet comfy jeans, but she helped me out tremendously and knew exactly what I wanted. I ended up trying on a handful and left with not just one but two pairs and they are the best fitting ones I’ve ever owned?She was definitely the most helpful clothing retail employee I’ve ever encountered! ??”
“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
“Yeah the stuff is a bit pricey. That's hot topic. You know that going in.
This location is one of the biggest I've been to. Everything is well stocked. Staff is always kind and helpful. Even when they are packed they get through the line fast.
Ive been to 30 or so hot topics and this is one of the best.”
9AM - 10PM
43550 W Oaks Dr, Novi
Mens Clothing
“Was trying to exchange gifts I had received; however, they did not have my size. Robert in the shoe department was extremely helpful. He even tried checking other stores and online for me, to no avail. I did not have "gift" receipts for the shoes and 2 pairs of jeans I needed to exchange. I ended up getting Kohl's gift cards that had no expiration. They were on sale, which caused a few dollars less on the cards. Robert was so helpful and kind. Even told me to come back on Wednesday; it's Senior's Day lol for me.”
“Dana has been helping me for years and it’s one of the reasons of many I’m a returning customer to this particular location . Service is amazing across the board . Thank you guys so much!”
“Great experience at Men’s Wearhouse! The service was fast, friendly, and professional. The staff helped me find exactly what I was looking for without any pressure, and the whole process was smooth from start to finish. When you look good, you feel good and they definitely helped make that happen. I’ll be back!”
“Lydia went above and beyond to make sure our purchase was safe and secure for our adventure home as we bought a very large frame that no bag could handle AND Lydia helped us enroll in rewards since it was our FIRST time in the store. Great experience, thank you so much for being so kind! We will definitely be back!”
10AM - 9PM
27812 Novi Rd, Novi
Mens Clothing
“Great customer service. Online order with Levi sent the wrong pair of pants ? They exchanged it for me right away and repair one button for me for a pair of pants that I got a month ago. Dylan was excellent with his customer service, great experience
?❤️”
“We didn’t go in thinking about cowboy boots but boy howdy did we leave with them! Ian was very helpful, super chill and a pleasure to work with :) We got all we wanted and more! Thanks so much!”
10AM - 9PM
43705 W Oaks Dr, Novi
Mens Clothing
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
10AM - 9PM
27550 Novi Rd, Novi
Mens Clothing
“A salesman in men's shoes, Carlton Marshall, was a great help with our return. Saved us from wandering around looking for help. Outgoing, enthusiastic, efficient! Hang onto this employee, Macy's; you have a winner!”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
10AM - 7PM
43520 W Oaks Dr, Novi
Mens Clothing
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
“I recently had a fantastic experience at the Lululemon in Twelve Oaks, and I just have to give a shout-out to the associate who helped me, Hayley. She made the whole shopping trip a breeze! Hayley was super attentive and really knowledgeable about all the products, and she made sure I found exactly what I needed. Her helpfulness and friendly attitude really stood out, and I left super impressed. Big thanks to Hayley for making my Lululemon visit a great one!”
10AM - 9PM
27482 Novi Rd C-243, Novi
Mens Clothing
“The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!”
“I really love the clothing here and the materials used for the clothing is super soft and cozy. The people working here are all super nice and help you when needed and the prices are perfect for the clothing they sell.”
10AM - 9PM
27332 Novi Rd, Novi
Mens Clothing
“Shopping with teenagers is something I look forward to slightly more than getting the flu or paying taxes and that's about it. Enter April at the 12 Oaks American Eagle. She was a breath of fresh air! She knew the product line through and through and was very helpful selecting the right fit/style for each of my children's body types. She listened and found many different options for each of them. April continued to explore sizes, colors, options, etc. for the right item. It was the apex of customer service and we will return to this location because of April. Sure it is a longer drive from Toledo, but what usually ended in teenage angst and a wasted trip ended with very happy customers and primarily a one stop shop for clothing! Thank you for the hard work, honest feedback, and care you put into making our shopping experience the best possible for my family. Highly highly recommend.”
“Top brands, half the price. If you're too poor to buy cheap like me this is the place to go. Reasonable prices for stuff that lasts! Lots of clothing, purses, and shoes. They have men's, kids, and women's clothing and shoes. Small home goods, Jewelry, and travel sections.
They always have new stuff, clean store, helpful staff, and great clearance!”
10AM - 9PM
27694 Novi Rd, Novi
Mens Clothing
“Even though we didn't find what we were looking for (hiking sandals), we still appreciated the helpful staff and clean store. The next time we need shoes I'll be sure to come back here.”
“Zakia assisted me today and had excellent customer service. Her product knowledge was exceptional and she was super friendly! She also went out of her way to suggest some alternatives as the item I was looking for wasn’t currently in stock. Zakia is a wonderful asset to the Sephora team!”
10AM - 9PM
27500 Novi Rd, Novi
Mens Clothing
“I had to visit the Twelve-Oaks Mall H & M this morning, 8-23-25 and was met by an associate who was not very friendly or helpful. I had to ask for a manager and the manager, Viad Zvonov was incredibly friendly, courteous, accommodating and polite. He was a breath of fresh air!
Can you please let him know his efforts have not gone unnoticed and how much he is appreciated please? He should get a raise and/or some accolade for being such a wonderful, professional, friendly employee. He makes you want to come back to the store.”
10AM - 8PM
27330 Novi Rd, Novi
Mens Clothing
“I always get a “Hello, welcome in!” by this amazing staff, the staff here is great and helped me find clothes for my daughter for Christmas. Although it is very busy the staff here still accommodate and help customers to the best of their ability, I love it here!”
“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
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“Tracy at the 12 oaks mall location was an amazing help! I went in for a tuxedo fitting and to check out styles for my wedding and she was super helpful and knowledgeable about the process. 10/10 recommend”