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10AM - 9PM
27484 Novi Rd, Novi
Childrens Clothing
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
“I had an awesome experience at JCPenney thanks to Felicia in the jewelry department. She was super friendly, patient, she made the whole process easy and enjoyable. You can tell she genuinely cares about her customers. If you’re shopping for jewelry, definitely ask for Felicia, can’t say the same for the “manager”. He was very dismissive and even needed help to look up our account. If you ask me, Felicia should be the Manager, cause thanks to her I still gave a 5 star.”
“Staff was friendly even if I was there with my 2 lil girls that had No clue what they wantedFitting rooms were nice roomy and easy to get toMy girls gave me several gift ideas to pass on to Santa complete with photos”
“Anytime there are plants to promote the store i am going to give it 5 stars. The place is alive and full of shoppers. The staff is awesome and my daughter will be filling her bags.”
“The GM Lisa provided amazing and timely customer service. She went above and beyond to find the items that I needed and was kind throughout the process. This location is very well kept and organized!”
10AM - 9PM
27500 Novi Rd, Novi
Childrens Clothing
“I had to visit the Twelve-Oaks Mall H & M this morning, 8-23-25 and was met by an associate who was not very friendly or helpful. I had to ask for a manager and the manager, Viad Zvonov was incredibly friendly, courteous, accommodating and polite. He was a breath of fresh air!
Can you please let him know his efforts have not gone unnoticed and how much he is appreciated please? He should get a raise and/or some accolade for being such a wonderful, professional, friendly employee. He makes you want to come back to the store.”
“I honestly don’t understand why this store has average reviews. From the moment I walked in, Marina greeted me with such a warm and positive attitude. The store was the first thing I noticed—clean, organized, and not overcrowded like many other Once Upon a Child locations I’ve visited.
Checking in to sell items was super easy, and the entire process was quick. They purchased about half of what I brought and offered a fair payout of around $60. When I checked out, Juanita helped me, and the service was just as friendly and efficient. They even offered to help me carry everything out to my car as I left.
Overall, an excellent experience from start to finish!”
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
“Best retail clothing experience I’ve ever had and it’s all thanks to Angel! I came in to return a pair of jeans that I ordered online and didn’t fit and Angel greeted me with a big smile and offered to help me out, so I decided to try on some jeans to potentially swap with during my return. I didn’t expect to find anything good since my height and leg size have made it impossible to find cute yet comfy jeans, but she helped me out tremendously and knew exactly what I wanted. I ended up trying on a handful and left with not just one but two pairs and they are the best fitting ones I’ve ever owned?She was definitely the most helpful clothing retail employee I’ve ever encountered! ??”