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“When you walk in, you are instantly greeted by a knowledgeable person, ready to guide and provide next steps. I used to be with a bigger bank because I have a wide variety of needs. I've been with this CU for over a year now and I have not stumped them, nor have I ever been disappointed with their solutions. I guess my only regret is that I did not switch to ConsumersCU sooner.”
“Scammers got us, two credit unions, multiple accounts in each! Tristan at the Gull Rd. branch took the time to sit down with us and get everything straightened out. And it took awhile. Thank you Tristan!”
“Smooth home loan process. App made uploading needed documents quick and easy and we could always check the status. Jenna and Renee were so great to work with, and responded quickly to any and all questions we had.”
“It was very easy to open an account online and then walk in to grab an ATM card. Travis had me download the app and select electronic statements as well as open a 2nd account. Excellent customer service.”
“Christine Spencer helped me get a check cleared this morning. She did it so fast I was impressed, exepically after hearing that it wouldn't be cleared for another 3 weeks. You have genuinely helped me out with one. This is why I continue to bank with blue ox!”
9AM - 5:30PM
4084 W Centre Ave, Portage
Banks
“Staff at this location are always helpful, and today Valerie Kirkwood hit it out of the park! Thanks for being friendly in demeanor along with efficient in answering questions regarding options for my banking needs.”
“I'm not familiar with this credit union as of now... Never been a member.... But since I've been accepted to join as a new member... I can say that I truly appreciate the opportunity to have consumers as my credit union.....”
10AM - 1PM 2 - 5PM
148 E Michigan Ave, Kalamazoo
Banks
“Went to the downtown Kalamazoo location yesterday and worked with Caitlyn on a couple things and she was amazing! She kept me informed every step of the process and was very helpful. She’s kind and personable and you can tell she loves her job and working with members. Thank you Caitlyn for all your help!”
“Andrew was very helpful and honest! I really feel like he had my best interest in mind while helping me with my auto loan. I give that experience 5 stars but will be back to rate again after being a member for a few months. :)”
“Great experience, all my questions where answered and staff had clear understanding of what I was asking and offered me what I needed and wanted. No pushing extras on to it”
9AM - 5:30PM
3326 Gull Rd, Kalamazoo
Banks
“LMCU has the. best. people.
I'm already a happy customer, yet I was further impressed by a cold-call rep today. Highly knowledgeable, excellent pitch, yet still a great listener. Truly a genuine pleasure. I'm not even in the market for her offer at this time, but I was hooked by her as a person. I made sure to get her contact info because I WILL reach out to her directly if my situation changes.
I wish all cold-callers could project themselves with that kind of fidelity to their character.
p.s. If she was actually an A.I., then perhaps androids do dream of electric sheep, and LMCU still has the best people.
- ty!”
“All the staff at this location have been so wonderful and welcoming! I've been a member for about a week and have had to drop in a few times for moving money since I haven't received my card with them yet and have had nothing but great things to say coming out quick, friendly and a pleasure to visit!”
“Earlier this year, I had a circumstance that let me to believe one of my accounts may have been compromised. As it turned out, that did not occur but I do want to recognize three Honor employees who made a difficult and frustrating situation tolerable. Kimberly Nower, Jenny Ritsema and Dan Carpenter. I worked first with Kimberly to whom I reported the potential issue(s). She did everything she could - she provided great customer service and was someone I knew personally. She also referred me to Jenny Ritsema because Kimberly felt that Jenny would be able to provide great security support and she did. Jenny did an amazing job and was wonderfully responsive. Ultimately, to resolve all the items left on the check list, I was introduced to Dan Carpenter who, to this day, still provides assistance when needed on any topic or banking question I have. Dan did a wonderful job above and beyond what one could normally expect even in a potential account security situation. He provided great customer service. Thankfully, the good news is that there were ultimately no security issues and I am confident that the primary reason is due to the quick and thorough efforts of all three Honor employees I had the pleasure of working with and the security precautions they put in place.”
9AM - 5PM
151 S Rose St, Kalamazoo
Banks
“This local branch has exceptional customer service. Ms. Natalia today answered all of my questions and went out of her way to help. I have always had a great experience with this particular branch--and still try to contact them for answers even though I no longer live in the area. Would highly recommend!”
“Save your self some time and get a mortgage through this place. I spent hours researching for the best interest rates around March 2020. Locked in a rate so low the folks at the title company said it was the lowest rate they’d seen (in a while/ever/this week…I don’t remember exactly) Molly was great to work with.”
“Have been at this credit union for years, the Portage location is my favorite, employees are always pleasant. Opened another account here today, Shay was very professional and answered all of my questions.”
9AM - 5PM
125 S Kalamazoo Mall #104, Kalamazoo
Banks
“I recently visited the Consumers Credit Union Downtown Office in Kalamazoo and was thoroughly impressed! The staff there is nothing short of amazing. Everyone was incredibly friendly, helpful, and genuinely seemed to care about my needs as a customer. Their flexibility and willingness to go above and beyond really made my experience exceptional. They efficiently handled my requests and answered all my questions with a smile. It’s refreshing to see such dedicated and personable service. Highly recommend for anyone looking for top-notch banking services with a personal touch!”
“I recently joined Honor Credit Union, along with switching over the accounts of our Mother. Jen S. was the contact and angel! The additional effort due to the time sensitive issue was handled professionally and the communication was outstanding.
She made the transition easy, comfortable and was so knowledgeable about meeting our needs. Jen went above and beyond to insure that the process was accurate and that we understood everything. We are so glad we made the switch to be apart of Honor Credit Union.”
9AM - 5:30PM
435 S Westnedge Ave, Kalamazoo
Banks
“Best banking experience of my life is at LMCU. And I work at a bank! I do not have products at LMCU, I have a relationship with people. The service and care I receive at the Westnedge branch is outstanding. They make me feel like I am their most important client. Paige at the branch is like a private banker from a family office. Because of how well they take care of me, I will not rate shop or look for another bank. They put me at ease regarding all of our deposits and lending.”
“I have been a proud member of Advia Credit Union for more than 10 years. I highly recommend this Credit Union due to their ease of use and their customer service”
“the staff is always so willing to help and answer all your questions . I have been a member since 2018. I would never ho anywhere else. They are always willing to bend over to help . credit unions are for the people and work with you. I can't say enough.”
9AM - 5:30PM
6170 W Main St, Kalamazoo
Banks
“The only reason this place isn't getting 5 stars is their policy on no hats. But this review aimed towards Lisa McNeel. I had a pretty bad case of fraud hit my account and I was not having a good time and I was sleep deprived. She was extremely patient, understanding and helped me get through the entire process and one of the other ladies that worked there, helped get my process going faster so I could get home and get to sleep. Lisa is outstanding and extremely helpful. I will gladly go back to this location because of her. Lisa deserves a promotion!”
“Kind hearted people are quite rare to find as cooperate people or as individuals also. I'm sharing a 4 years friendship and business relationship i've shared with Mr Ralph Carico for being such an awesome, kind and specially oriented. Manager Thank you for being supportive each time i buy and invest in digital stocks and coins with your firm. Contact him via Ralph Carico”
“Just got off the phone with a gentleman that works there. I was pretty impressed with the way he handled our phone call. He was very professional, polite, nice, and stern on privacy at the same time.Kuddos Diego! I appreciate it.”
“Sense my husband passed, I needed alot of help. I knew nothing about banking. Thank God ~ Amanda Lorenzo has helped me step, by step , on how to get set up. She is a true angel, she's the best!!??”
9AM - 5PM
5220 Lovers Ln Suite 200, Portage
Banks
“I opened my account and took out my first loan 30 years ago with Kalsee Credit Union. They are a Great Credit Union to business with. Awesome service from the tellers, loan officers, managers and customer service reps. They have very good culture and have always been upfront honest and down to earth employees.I recommend people to open an account with them.”
“Quite possibly the greatest visit to a credit union I've ever had. Prompt service, wonderful inclusive attitude, and I've gotten more done here than any other branch by far!”
“They greeted my husband with kind and loving respect.... I would recommend this bank to anyone thank you for being so kind hearted and respect to my husband and myself”
9AM - 5PM
475 Romence Rd, Portage
Banks
“Meagan was fantastic. Had a problem getting online banking set up. She. Did all the calling around to get it straightened out. Not much help from the "help" people. Still waiting for a solution”
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“Outstanding Service and Great Banking Experience!
I’ve been banking with Advia Credit Union for a while now, and I couldn’t be happier with their service! From the moment you walk in, you’re greeted with friendly smiles and a welcoming atmosphere. The staff is always professional, knowledgeable, and willing to go the extra mile to help with any questions or financial needs.
What sets Advia apart is their commitment to their members. Their rates are competitive, and they offer a wide range of products, from savings and checking accounts to loans with great terms. The mobile banking app is also super convenient, making it easy to check balances, transfer funds, and deposit checks on the go.
I’ve had nothing but positive experiences, whether visiting a branch or calling customer service. If you’re looking for a reliable and customer-focused credit union, I highly recommend Advia Credit Union!”