“Went into the store looking for a replacement fridge and Jacob showed us all of the options he had, we ended up choosing something we really liked and good a really good deal! The customer service Jacob gave us was so good, we’ll be back for that microwave!”
10AM - 8PM
5743 S Westnedge Ave, Portage
Furniture Stores
“We couldn’t be happier with our new custom-made Jonathan Stevens mattress. We needed a lower mattress and Jonathan Stevens was able to custom make the mattress in Grand Rapids and get it to us very quickly here in Kalamazoo. Our service in the Portage store was very professional, and the staff was very knowledgeable. They were able to get things moving along very quickly. When the bed was delivered, the delivery staff was excellent. We couldn’t be happier and plan to buy our next mattress from Jonathan Stevens!”
“Rob was great! Funny, patient & professional. I didn't feel pressured whatsoever! If I need to purchase another bed in the future I would choose him to help me.”
“This store is always so clean, and they do a great job with visual merchandising, even in between seasons when things are chaotic. I always find good clearance deals here and tasty treats!”
“I went to La-Z-Boy to look for a recliner as I knew they could fit my small frame. Ann understood my needs, and helped me to select the perfect power recliner that rocks and swivels. Though the wait is longer than I'd like as it's a custom order, I know I am getting a high quality piece of furniture to enjoy for years to come.”
“We were looking for a rocker recliner on a budget and found one, but it was a little more pricey. We asked for assistance and received amazing customer service from TY and he gave us a good deal to help us out! We are very thankful and would shop again!”
10AM - 8PM
6695 S Westnedge Ave, Portage
Furniture Stores
“Our experience buying our beautiful spa from Watsons has been 5 star, from the moment I called ahead to ask a few questions until our amazing spa was carefully delivered. Scott may be the most knowledgeable guy on the planet when it comes to the spa/hot tub world. Not only did he patiently answer every question we had while we were contemplating our purchase, he continues to do so! He is a treasure! He has walked us through every step of this experience and continues to welcome our questions! He has answered my texted and in person questions and helped me get the hang of balancing the water in our spa. By the way, having a Bullfrog X8 right out on the deck has been blissful! We LOVE it! Thank you!!!”
“First time in, and spent 3 hours in what left like 2 minutes. The staff is very very polite and friendly but gives you space to explore. Lots of antique things, good prices and in good shape.Highly recommended for a quiet yet still fun date night. Just an infinite amount of things to look at, yet the layout is cozy and uncluttered.A very very awesome experience will be back very soon.”
“First of all to the people that complain, you can schedule a time. We didnt and we had absolutely no idea how much time this would take doing it correctly. It's the thing that other than money will be the most important thing.We spent hours not minutes not almost an hour but hours with Carma, sorry if I spelled it wrong, but this is exactly what a retail salesperson used to be, I'm about 55 so I remember. Nothing high pressure at all. So very knowledgable about every model.And yes, we went with the most expensive model with all the bells and whistles but everything and I mean everything was answered.I've bought cars and trucks for 3 times the cost and didnt get this level of service. I dont have the bed yet but I already sleep better knowing its coming.I will definitely update this post after we get the bed. To whoever in corporate you need to take a look at this team. I hate shopping and I hate spending money and I hate sales tactics. This store rocks! And it doesn't take major purchases either, the pet supplies plus in Portage got the same rating as did my car purchase. You need to look at this team and take and learn if you have any underperforming stores.”
“Boomerang is by far the best consignment furniture store in Southwest Michigan. Owner's Kerry and John are amazing and kind. And Kerry is gifted at selecting and curating beautiful items and as a result their shop attracts some of the best pre-owned furniture for resale that is available in the area. I can't recommend their shop highly enough.”
“This is by far the best place to get appliances. I went all around, best buy, lowes, American freight and they all came in way higher. Great customer service, great prices. This is how business is done.”
“We bought our new sectional almost a month ago from a Facebook Friday event. We are very happy with it and appreciated the service we had in the store. I was helped on my first time in by Kellee Davis. She was patient and understanding through all of my questions and indecision. She was knowledgeable about other deals and products that were similar to what we were looking for so that I could compare different options. She gave real advice and opinions on them, instead of pushing like some people in sales tend to do. Unfortunately that day, I couldn’t bring myself to make the decision (but narrowed it down to 2) without my partner being able to check them out with me. We came back later that week to make the decision together. Kellee was off that day, so we were helped by Jeano Williams. He was very friendly and high energy. He was patient with us as we both went back and forth with pros and cons about the sectionals we were deciding between. We ended up coming to a decision and purchasing it that trip. While ringing it up, he was very personable, and we had a nice conversation about a common interest. We ended up having a family member pick it up in-store the next day, and then we put it together ourselves. Luckily, that turned out to be a great decision for us, because it saved us a pretty penny and it was super easy to put together!”
“Over the past 20 plus years I have purchased 3 PC's, 2 laptops, a Children's Bedroom Set, a Living Room Set and 2 LED TV's from Aaron's. Never had a problem with them. One of my laptops failed, and they replaced it with the latest, greatest model, without effecting my payment agreement. Never had an issue with anything else. Will always go through them to purchase something I can afford. Sure, you pay damn near twice the regular cost, but to me, it was well worthwhile! They got to make money too to keep us happy!”
10AM - 4PM
8639 Portage Rd, Portage
Furniture Stores
“Always a great selection of furniture and decor and we always make a point to visit while in Portage. Steve, Margaret and Cindy provide the ultimate white glove service!!”
“Sales person Sally was friendly did not feel pressured we took our time & Walt came and assisted us with a courtesy smile and extra help. I was really impressed.”
10AM - 8PM
5890 S Westnedge Ave, Portage
Furniture Stores
“Bob’s furniture was my second option yesterday because I wanted to make an informed decision. The store was very clean. My guest specialist Erin L was amazing! She showed me alternative options from what I initially thought I wanted. She made sure the colors and availability & delivery could happen within my time frame. She made suggestions on set up and protection plans that worked for our family. This is the third set of furniture I have purchased from Bob’s. A loving room for myself, my mother and now my father. The financing was great & with payments starting 30 days after delivery, I’ve had no problems paying the items off early. Thank you Bob’s and Erin L. For a great holiday surprise for my family with very little stress of shopping!”
“After three days and driving several miles between three Target stores and hitting several barriers to get my Consumer Cellular phone activated (my old one was no longer working) I had the great fortune to be served by Blake Littlejohn in the Westnedge. It was clear that my needs did not fit his job description, so he asked his manager's permission to help me. His technical skills were just what I (a tech challenged senior citizen) needed to get connected. His courtesy and willingness to go the extra mile reminded me of my earlier years when customer service was routine and not the exception. My thanks to Blake and his manager for their sensitivity to my particular needs.”
“After three days and driving several miles between three Target stores and hitting several barriers to get my Consumer Cellular phone activated (my old one was no longer working) I had the great fortune to be served by Blake Littlejohn in the Westnedge. It was clear that my needs did not fit his job description, so he asked his manager's permission to help me. His technical skills were just what I (a tech challenged senior citizen) needed to get connected. His courtesy and willingness to go the extra mile reminded me of my earlier years when customer service was routine and not the exception. My thanks to Blake and his manager for their sensitivity to my particular needs.”
“Great store. I went in to return an item which was super quick and the girl who assisted was nice. I then went and bought some different items. Store was clean with helpful workers.”
“Very knowledgeable design team. I would definitely check out their store if you are looking for fresh new ideas for your project. They have the most up to date decor and so much more. You won't be disappointed.”
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“They were the best! Very personable, easy to work with explained so much made me feel comfortable. Absolutely no pressure which is very unusual for a salesperson. David was the best to work with helped and offered help in all aspects! Kevin was awesome too! Both of them are so easy to talk with and helped in whatever way but especially the knowledge they had. Not very often do you find a place where employees are well rounded! I’d like to refer Kevin and David for an employee award! Please contact me!Thank you again DavidJeannette Dusseljee”