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“I use this post office for business and personal mailings. They are very helpful and you can use stamps or pay any way. The Troy location was cash only when I went and was busy as heck. The masonic location is never overcrowded when I go and am met with professional employees.”
“Michelle and Jennifer have been very helpful as we mail packages and send letters! It's wonderful to have a post office location where We can send postcards and they are all delivered! Woo Hoo!”
“Chris was super helpful in getting me the right envelope, describing the price system and ensuring the right package went to the right location. Appreciate his patience and support during such a busy Saturday. He managed the long line with ease. Thank you so much team, you made this my go to USPS!!”
“I always have the best experience at this Centerline, MI location! im always pleasantly greeted with a smile and care from Toni, Felicia and Dan and it's been that way since my first visit years ago! In the course of running errands years ago, I needed to stop in to mail a few packages, letters and flats I had accumulated about 25 minutes before closing. Toni helped me out with a pleasant attitude, patience and accuracy. I have come back to this location for years as ALL the staff have ALWAYS treated me with patience, respect, kindness and most importantly, speed & accuracy.My only request is to the USPS Postmaster to please update, renovate and add ADA compliant entryways to outside and inside the building of this Centerline, MI location as well as ADA parking spaces. The entire staff, Centerline residents and ALL customers deserve a fresh, bright, modern and ADA compliant USPS Post Office facility. Other than the request to update the building, I love this USPS staff at the Centerline, MI location!?”
“I don't know how this post office has such a poor ratig because every single time I've been in this office they are extremely effective and very efficient. Our mailman, Solomon is awesome. He is very nice, works extremely hard and does his job perfectly. He is a very hard worker and I've never received other's mail and when I recently was not able to get my mail due to an illness, he made sure I received all of my mail. I see him delivering mail to a number of our buildings in horrible weather, doing what the USPS motto says. Keep up the great work. Solomon. Thank you for everything.”
“Went there on the 29th of March for a passport appointment after getting appointments after appointments cancelled in Detroit, was late due to traffic , lady Deabra was very welcoming and squeezed me in. I appreciate it and I didn’t have all my stuff together, she helped me put my papers together and explained somethings to me , that’s good customer service, as a manager of a customer service group myself, I was very grateful that I didn’t have to reschedule, thank you deabra, loved your hair and overall appearance! Young lady that works the window in red wig is very much not nice, need to work in the back in your cheap looking wig , miss Deabra giving you a run for your money up in there , maybe that’s why you mean to people at the window.”
“In this very confused and disturbed world where little comfort and trust abounds... I must say y'all are Literally above and doing a great job here!! Kudos to you all”
“I walk in with 2 boxes at 10 pm. Was directed by a greeter to the customer service counter that was closed and had an envelope slot for UPS. As I’m walking back out the doors A random employee asked if I would like her to drop them for me. She was SO nice. Just happened to be walking by me pushing a cart. Towards the counter. Thank you to that woman.”
“Unfortunately, I didn't get the name of the lady that helped me, but extremely helpful and kind. Perfect example of what I strive to be when helping others.”
“My experience here has always been good. Friendly staff and efficient at working thru the sometimes long lines.
Also have had various mail carriers over my 25 years in Warren and I can’t complain about any of them!”
“Now a days they have removed the option to ring the bell after getting inside the room. Handicap entrance button does not work even though there are markers telling us to get in by using the button”
“Used the drop in mailbox to return a small package I already labeled on Monday at 5:50 or so, when there was a busy line is around 11 people. Within just 1 day they updated it at around 9:30 pm shown on ebay (then arrived elsewhere 1 hour later). I wish it was slightly earlier like at 6pm but that's still great updating time!”
“I recently visited this USPS location for a passport application and was assisted by Bridget. She was very polite and friendly, and made the whole process smooth and quick. Thank you!”
“Yesterday I was at this USPS to get my children's passports and I was attended by Mr. Robert! We were super satisfied with his excellent customer service, his kindness and good disposition... I would love to see this excellent service in all USPS!”
“After being turned away at another USPS location for being just a few minutes late, I walked into the Shelby USPS hoping to get my passport taken care of. Sudie was absolutely amazing! She was super kind, friendly, and took my passport appointment walk-in right away without hesitation. Her extraordinary customer service and willingness to help truly made my day. I can’t thank her enough for going above and beyond—this is the kind of service that makes a real difference. Highly recommend this location!”
“Had a more than pleasant experience filling for my son’s passport. The young lady who helped us was more than considerate and polite. Gave us the information we needed plus some smiles! Thank you for making it a lot easier for my family ?”
“Not a regular post office so you can't do anything but drop off ready items and check mailboxes, but the staff are very kind and helpful. Thanks for the tape.”
“I know there are a lot of negative reviews for this location, and I'm sure it's not great all of the time, but I have never had a bad experience at this location (minus long lines) in the 6+ years I've been coming here. The employees I've dealt with have all been friendly and helpful, and as soon as I get through the line I'm not there long at all. The employees that are doing a good job deserve some praise because I've witnessed some pretty nasty/difficult customers while I was in there.”
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“I unknowingly walked in right at closing time and Will still offered to help me with what I needed to mail when he absolutely could have turned me away. A few minutes of his time made things a lot easier for me. It’s really a reminder that we all have the ability to make a difference in the lives of those we interact with. Thanks, Will!”