{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Met chaz and Hector. Need ed new phone and both explained in detail about the phone I'm getting without pressure to buy. Which makes me comfortable in my dealings with them.”
“Had an unusual issue with our trade-ins and had Crista help us out. She was the best! She followed thru and went thru everything in detail so we didn’t miss anything. It was very nice to see people who care about what they do. Will be my new store for anything that comes up.”
“Jake H. was tremendously helpful and professional with me on numerous occasions. He dealt calmly with a person who has major problems with technology
. He is a major asset to your St. Louis Park team!”
“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”
“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”
“I went into this T-mobile location due to chatting with T-Mobile customer service and not getting anything resolved. Gisela helped me with my issue when she wasn’t sure if the solution was possible she called into customer/retail support and asked for help even after countless calls disconnected she was determined to resolve my issue and after waiting we were finally able get it resolved. Thanks Gisela!”
“been a usi customer for over two years now and am never looking back as long as i live in mn! service is very reasonably priced given the quality of the internet service, and troubleshooting is a breeze. i had an issue with connectivity / old wiring in my house and it was completely resolved over the course of three days. they give you the option to rent a router (first month free, then 10/month afterward) which is super generous. i’ll be testing out my old router to see if the issue has resolved, but if not i’m happy to continue using the rental router. support this local business!!!!”
“I just got off the phone with the Arvig helpdesk, and I had to pause my morning to share this: they are, without question, the most competent ISP I’ve worked with — and I’ve been wrangling internet connections since the days of 28.8k modems (cue dial-up noises ??).
Arvig's helpdesk team are absolute pros. *Every* time I’ve spoken with someone there (which isn’t often — more on that in a sec), I’ve thought, “I’d hire this person for my IT team in a heartbeat.” Consistency and competence like that is rare.
To be clear, I don’t exactly have Arvig on speed dial. I’ve only contacted support maybe three times in over a year, and each time it was for some hyper-specific tech request that no normal human would ever need. For day-to-day usage? The service just works. In 15 months of service, I’ve seen only two outages: one was planned maintenance (well-communicated and short), and the other was a weather-induced blip that cleared up faster than a summer thunderstorm.
Arvig, you’re doing it right. Keep being the unicorn of ISPs ??.”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“I've visited this T-mobile store various times and the young people are kind, curious and very knowledgeable about the services and products that they sell. Thank you T-mobile for training your employees to greet and work with the public.”
“Need more on how to deal with handicap ♿️ costume. Acknowledging them when they come to your business. It would be helpful IN the future thank you very much.”
“This location is my T-Mobile home.
I purchased phones here, added lines, and had issues resolved. The team is excellent!
I come in frustrated and leave happy all the time. The customer service is above and beyond and they run the store smoothly and organized. They make the customer feel heard and explain things with transparency.
5/5 thanks!”
“Excellent store. Highly recommend. They are in the unfortunate situation of being bombarded by a huge territory and yet they still rise to the occasion to take care of all customers in a professional and effective matter. I worked with Teshawn, forgive my spelling but he was the man. Thank you and recommend taking your issues to Xfinity Brooklyn Park. Best in the region.”
“i had a great experience in this store. my family and I came to get new phones and the sales person treated us very well. although they were out of Iphones he directed us to another store where we could get it and the service over there was great too. I love my two new moto G phones they work great and my daughter is in love with her iphone, she even named it. thank you for a wonderful experience.”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“Excellent service and internet. When you don’t need tv (no tv since 1993) I want an internet only business with real humans for customer service. The employees are terrific, too; very professional and a joy to talk with. Well worth the price for this excellent fiber internet.”
“This was my first time here.
BY FAR THE BEST T-MOBILE STORE I HAVE EVER BEEN TO EVER..!!!
Jacob was well trained and knew everything that needed to happen to get me where I needed to be.
Highly recommend his performance.
I've been to other locations for T-Mobile and have had issues in the past, because people didn't know what they were doing.
I CAME TO THIS PLACE, AND THEY ABSOLUTELY KNEW WHAT THEY WERE DOING.
WELL TRAINED AND PROFESSIONAL, AND WE'LL MAKE SURE YOU GET WHERE YOU NEED TO BE WITH WHAT YOU NEED.
HIGHLY RECOMMEND YOU COME HERE, IF YOU WANT TO LOOK INTO T-MOBILE..!!!”
“I was very happy with the customer service I received. However, for people with sensory issues, be warned that the music in here is very loud for sensitive ears and there are some very bright lights as well. My suggestion is to bring earplugs and possibly sunglasses, and bring a book in case you have to wait for data to transfer!”
“We came in to settle some bill issues we had after upgrading a family member's phone and getting new devices for them, but there were discrepancies with what deals were implemented in the billing when we purchased from another store.
Desmond was very, very helpful and got us back on track. We'll be coming back to this location for future purchases and services.”
“Graham the manager today handled the busy customer appts, so professionally. Got me checked in right away. With the wait, he helped me do my trade-in 2 minutes (I had already started on my new phone, just returning the old phone) between multiple other customers and got me on my way. This place is the definition of a busy, successful Verizon store.”
“Walked in just needing a simple Sim card, and usually these places like to upsell you, but the representative who helped me was kind and kept things simple. I walked out very happy”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“I came into T-Mobile to switch from Verizon and I was greeted and helped by T-Mobile rep Zack and manager Derick they were so helpful and so nice the customer service here is amazing they were quite busy but they were able to help each customer with the needs the came in with in a very fast and professional matter I 1,000 recommend coming to this store and getting helped out by any person that works their all of them were very helpful and I thank the manager Derick for going above and beyond in his leadership role and giving the best customer service in a busy environment”
“Amazing experience at the store today.
Went in to check for a new phone for my dad. Had a chance to chat with the store manager about the wifi at home, and was offered a solution on the spot. Definitely was above and beyond expected. It was definitely an act of kindness during the holiday season.
Highly recommend this store :)”
“Company only offers discounts on internet if you hand over your banking information (don't do it). Then they abuse that info by charging whatever they want. This is what happens when companies are allowed to operate as monopolies, they just do and charge whatever they want! I got charged over $20 per gig for data I used on my xfinity phone. This is following multiple months of the internet constantly dropping (and I contacted customer service at least nine times) and the internet was disconnecting due to a firmware issue, but no one would tell me it was on their end. I spent $200 on a new modem/router thinking my equipment was faulty, and now got hit with a $962.22 bill. AWESOME! Not to mention the phone plan I signed up for I was supposed to get a Samsung, but the courier wouldn't leave the phone at my address, so I was told to go to this Maple Grove location to get the phone. However, when I got to the store they said all they could offer me was an iphone. (Really, you couldn't ship the samsung to the store?) They told me at the store that the samsung was no longer available with that phone plan anymore because the plan had expired and now the only way I could get on the phone plan was to take an iphone, which I did, and it has been the worst phone I've ever owned. It didn't work right straight out the box, and I'm stuck with it for 2 years because of the plan I signed up for. The sensor doesn't work, so every time I take a phone call and my ear hits the phone the call disconnects. Then when the call is over the phone locks and I can't hang up the call. I have to turn the phone off completely to hang up. The phone is an iphone mini and has the worst battery life of all phones on the planet. I disabled the default web browser, Safari, but it still overrides the browser that I have selected, but Safari never loads anything. I can't move the cursor in between letters when I'm texting, it will only go to words or the iphone popup menu will cover what it is i'm trying to edit, so I end up having to delete entire sentences just to go back and edit one word. It is the most ridiculous phone I've ever had and I've resented that I agreed to taking it. All to save $20 a month. Not worth it. I contacted customer service about my $962.22 bill yesterday and was told someone would email me back within 24 hours. Nobody emailed me. I was also told by the customer service assistant I spoke with that he would call me back today at noon to follow up and nobody called me. AWESOME! The automated phone system is awful to navigate. Instead of announcing business hours and letting people know the hours they can call to reach a real person, the recording just keeps you in an endless loop thinking you will be able to talk to someone. The worst part about my $962.22 bill is that when I was finally able to talk to someone, they said if only I had called five days sooner they would have been able to reduce my bill to only $40. Why would you say that to someone? Awful, just awful. Congrats Xfinity! You earned these 5 stars for stellar customer service and really caring about people and going above and beyond to make sure your customers are taken care of!”
“The staff at this location is cool but man fk Xfinity I was just there to return my equipment went to USI Fiber, I still have a phone in the box to return that was part of a measure to reduce my WiFi cost... staff onsite said I'd have to go through the web to perform that task because they didn't have the means to return it either. But yea 118 dollars for Wifi only was insane. MEanwhile I got higher speed on fiber for 70 dollars!”
“I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Had an amazing experience working with Jamal today. He helped us set up 2 phones in a timely manner as well as helping others as it was a very busy Sunday afternoon. He was professional and super helpful (especially to others when his co worker was lacking)”