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“I was getting no where with support over the phone so i decided to go into the actual store and talk to an employee face-to-face. I was greeted nicely by an employee named Holly and she was able to fix my issue that I was having. 100% will be going back to this store if I ever have any problems again instead of contacting support over the phone.
Store was clean as well!”
“Cannot say enough good about the Verizon staff in Hastings ! Being a 73-year-old who is technologically deficient, Sam went above and beyond to help me. I wanted to switch to Verizon from my current carrier and Sam spent 4 solid hours helping me jump through all the hoops with the old provider. Including being on hold waiting for a representative from old carrier ! Both Sam and Jarrod were patient and truly helpful so I highly recommend this store and excellent staff !”
“Michelle was amazing at helping me with my problem she was very professional and even after I tried to get help for the last month from the customer service on the phone and going into another store no one could help me . I’m very happy with the customer service Michelle gave me today I almost went to a different company but because of her I’m staying.”
“Southeast MN WIFI laid fiber for our home and business at four different locations. Service was great, very responsive, and it was a smooth transition from our previous company. When we needed additional assistance with the transfer they responded quickly to make the successful transfer.”
“Visited here for the first time and had a great experience! Jose was incredibly informative and patient with us. He went above and beyond by engaging with my dad, who struggles with English. Jose even labeled each family member's phone to help my dad easily distinguish and hand them out to the right person. Such a thoughtful and kind gesture!”
“I recently got a new iPhone at this location, and I had an absolutely amazing experience! Huy was professional, very knowledgeable, and helpful but also personable and kind. Jason was great, as well. The whole team seems like they genuinely enjoy their jobs and are great at what they do, which makes the customer service top notch. I will definitely be coming back to this location and I would recommend the same to anyone!”
“This place is so good, the workers is so kindness and help you all the time, them speak Spanish so is more easy for Latin people like us! Thank you Diego for you kindness service”
“We started out with 1 star but after 5 weeks, it's back to 5. We both had made an honest mistake with my wife's phone, she was super pissed, hated me & the t-mobile guys for weeks and I don't blame her.
Needless to say, Matt, Richard & Jim kept pursuing the issue, I keep calling in but it takes time when dealing with the mothership but it finally was rectified.
Could it have been smoother, faster, better? I think we all learned some good lessons however it also could have been much worse.
Glad those guys kept going with the mothership and all the while I'm complaining, they never barked back at me so very professional.”
“Great service! Called ahead to see if they had the phone I wanted. They set aside and when I arrived they got me all set up. They transferred all the information from old phone to the upgrade. My mother should be happy with her new Samsung phone.”
“The customer service here is more than exceptional! My partner and I had come into the retailer to initially upgrade one device, but were able to upgrade two devices seamlessly for less than I was expecting. Thanks to Angel and his amazing team!”
“Went into upgrade 5-year-old Samsung Note 9. Salesman Jose Guzman was very helpful, knowledgeable and friendly. Much different than many experiences I've had in the past with cell phone retailers. Would definitely recommend this New Richmond T-Mobile store”
“I had a not so good experience at a nearby Verizon store, so I chose the Woodbury location to take advantage of one of the new promotions. Walked right in with no wait, Picked up the new phones, ready to go with easy at home transfer and then dropped off the old ones with no issues once we took everything off them we needed. Adam even took a look at our account to make sure everything was best fit for us. Great service.”
“The wait time was intolerable. One hour later. The staff had a problem entering the data needed for a military discount, it took nearly 30 minutes, a process the telephone representative said would just take me 5 minutes. The staff was friendly and I got a new remote.”
“Excellent staff must be how helpful they are yes indeed.
I am grateful appreciate you all for your help and dedication to positive customer service thank you much.
I will be back soon to buy a new phone.
God bless you l. I am telling my friends to come in for a look at different great stuff.
Always a pleasure coming in to see the new stuff and friendly staff each every time.
Definitely good things happening much appreciated.
Just got a new customer experience so because I’m happy I switched to Xfinity saving a fortune each month with the help thereby from the company best credit .it’s a fun experience
Have a wonderful evening.
Happy New Year 2026 for all until next visit
Wishing you may you have many smiles laughter ahead of you and be safe out there if driving tonight.
Take care watch out for in-climate people sliding into the ditch.l don’t be that person.
Keep safe.
Later my friends .
Kevin K.”
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“Connor was great! He was knowledgeable about the phones and plans. He was also very nice! Thank you Connor! Also the other employees there that we interacted with were friendly too!”