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“Where did everyone go at this store? It is closed and wondering where they moved to. I have unfinished business. Anyone know?They were so good while they were there. The manager especially.”
“Alexander J. Morrison went above and beyond with his customer service today. He answered the questions that I had when setting up my new phone and then he reduced my monthly bill by making recommendations while increasing my monthly data allowance!! He's so pleasant and helpful. I couldn't have asked for better customer service!”
“I have been extremely satisfied as a customer of Verizon Wireless for over 25 years. The customer service, devices, and service plans have kept me loyal. On Thursday 1/18/24 I went into the West St. Paul Verizon Wireless store on Robert Street to buy a new screen protector. The wait time was 10 mins. and I was assisted by Jason, the store manager. He was great! Helpful, friendly, and efficient. Thanks Verizon!”
“5 stars for Natalie. My phone wasn't working and I was in a bind. She let me know about an available upgrade and even helped me set it up and get my life back asap. Natalie I owe you! Muchas gracias!”
“Khalid, Kevin and Kayla were great, helped me with a problem I had with a warranty exchange. The customer service line through Tmobile made some mistakes and it made things harder when I went in store to get my exchange done but they really patiently took care of me. I had to return to the store 3 times to get the whole process taken care of but each time I well take care of. I've been to 2 other stores around where I live and I will choose to come back here should I need anything else.”
“Excellent experience at this branch! David helped us. Great guy, very knowledgeable and efficient, professional, personable. Needed a new screen protector, which they had in stock and David installed. Also bought an additional, USB-C adapter and 6’ cable. Wait time was only about 20 minutes and it was a busy Saturday.”
“Jessie was very helpful. He fixed the issue with my moms phone right away and even put on the screen protector we just bought. Friendly and greeted us right away. Would come again”
“Needed a new phone due to mine not charging properly anymore. Went in with some understanding of what I wanted and offers provided by Verizon. I was lucky to get Gabriela as my salesperson. She worked hard on understanding what I needed, what offers were available for me, and making it all happen and make sense. I often feel like these places are smarmy but I am quite happy with this experience, and particularity by the service provided.”
“This store is awesome! I visited to set up my prepaid account and everyone was fun and laughing and it was beat experience in a store. I even got to get a light from T-Mobile Tuesdays being a new T-Mobile customer! Love the service! The people helping me were Tunde and Dangelo.”
“The Manager Jeff really helped me with my phone I eventually had to get a new one but he was so patient and understanding and got me and my Daughter great phones so Grateful”
“I had a great experience here! I knew It was time for a new phone but dreaded the process- I wasn't planning on using the Woodbury Store, but had just finished shopping at Target next door. The parking lot was empty so I went in. The store person was stocking and I mentioned for him to keep going as I would wait and his reply was, "no, l can stock anytime, how can I help you?" That one phrase and gesture set the entire tone for a great experience. I left (painlessly) thirty minutes later with my new phone totally up and running (I'm loving it), only the extras I absolutely needed, complete instructions and all the information I needed if I should require further assistance. Jason B was my salesperson and I highly recommend you pick a day when he's on. Sales, customer service and no hassle-it's what he does and he's good at it. I hope Verizon is aware of what an asset he is. And to think, I had been dreading that trip!”
“I went in Xfinity today on Robert st in west Saint Paul to pick up some SIM cards and hopefully get my service activated. I’m not sure on the proper terms or how to address people with these pronouns but please forgive me if I make any mistakes, idk and I didn’t want to offend this person if I asked. But I will assume it was a younger woman who helped me and I LOVED her whole vibe!!! Not afraid to live in her truth, very helpful and informative! I wanted to say “girl let’s go get a drink” LOL love the energy! Give her a raise !!!! Make her employee of the year, with a higher position! And keep her as an employee!! If this store was ever on undercover boss, just pay for this girl a vacation trip around the world with her family. Buy her a new car and a new house! Shes NEEDED!! ❤️”
“Went into upgrade 5-year-old Samsung Note 9. Salesman Jose Guzman was very helpful, knowledgeable and friendly. Much different than many experiences I've had in the past with cell phone retailers. Would definitely recommend this New Richmond T-Mobile store”
“Huge, huge props to Jay @ this store for his respect, patience, kindness, and skill handling my odd ball issue. He was attentive, responsive, and committed to finding the solution to my problem. I hope he receives the recognition he deserves - he was phenomenal.”
“Went in today to get a new phone , Rory was so helpful getting my phone set up answering my numerous questions & just a friendly down to earth person. Thank you Rory!!!”
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“Jack gave us exceptionally awesome service today. He was very helpful and patient walking us through our phone, additions and services. Thank you for the very pleasant And friendly experience!”