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“The Verizon Store has excellent service and Connor and Mike were both very attentive to our needs. I highly recommend the Highland Park store for all of your wireless needs.”
“Michelle was amazing at helping me with my problem she was very professional and even after I tried to get help for the last month from the customer service on the phone and going into another store no one could help me . I’m very happy with the customer service Michelle gave me today I almost went to a different company but because of her I’m staying.”
“Visited here for the first time and had a great experience! Jose was incredibly informative and patient with us. He went above and beyond by engaging with my dad, who struggles with English. Jose even labeled each family member's phone to help my dad easily distinguish and hand them out to the right person. Such a thoughtful and kind gesture!”
“I was very happy with the customer service I received. However, for people with sensory issues, be warned that the music in here is very loud for sensitive ears and there are some very bright lights as well. My suggestion is to bring earplugs and possibly sunglasses, and bring a book in case you have to wait for data to transfer!”
“We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.”
“Only giving for stars because the rep who helped me was so cold and unfriendly. He quickly fixed my phone though, so mixed emotions I guess. Otherwise, I love T-Mobile and their stores are so nicely laid-out. I also like their large selection of phone choices.”
“I recently got a new iPhone at this location, and I had an absolutely amazing experience! Huy was professional, very knowledgeable, and helpful but also personable and kind. Jason was great, as well. The whole team seems like they genuinely enjoy their jobs and are great at what they do, which makes the customer service top notch. I will definitely be coming back to this location and I would recommend the same to anyone!”
“I’m leaving this review for Taj that really helped me today and making my first experience with T-Mobile really good. If I could I would give him more than 5 stars.”
“Great service! Called ahead to see if they had the phone I wanted. They set aside and when I arrived they got me all set up. They transferred all the information from old phone to the upgrade. My mother should be happy with her new Samsung phone.”
“This place is so good, the workers is so kindness and help you all the time, them speak Spanish so is more easy for Latin people like us! Thank you Diego for you kindness service”
“10 / 10 . I made it to verizon just 15 minutes shy of closing time. I was able to purchase & put on my zagg screen protectors for both my new phone and new galaxy watch, big thanks to Moses.”
“Joe got me set up with internet at my apartment for a solid price 34.99 per month for the first year. My apartment had made it seem like it wasn’t possible to bring in our own modem and router but Joe helped me figure everything out and understand how to set things up.”
“The customer service here is more than exceptional! My partner and I had come into the retailer to initially upgrade one device, but were able to upgrade two devices seamlessly for less than I was expecting. Thanks to Angel and his amazing team!”
“Gabriel assisted me with getting a new sim card. Great experience. They verified everything to confirm I was the owner of the phone/account. Good to see they are protecting our account/information.
Very fast in and out, I've had to wait in the past, but they have always communicated and made sure we knew we would be helped shortly.”
“I was at the store a few days ago and when I walked in I witnessed a crazy lady screaming and cussing at the reps (whom soon helped me), claiming she was overcharged when she left she slammed the door and hit the window!!!! To that point when my name was called to say I was hesitant was an understatement…. However I was pleasantly surprised when those same two gentlemen Nigel and Michael I believe where the kindest and smartest gentlemen I’ve worked with at that store. They where super well educated and new there stuff and explained in great detail my new bill. When I got the survey of I could give a 20 I would it was fantastic. I will always be coming back here in the future to work with those gentlemen as it was the best experience I’ve ever had. And to that lady who left the store upset I wish she would learn to listen and control her anger and treat people with respect.”
“Santiago did a wonderful, excellent job helping us today!!! He is so very giving of his time to make you feel comfortable about choices and makes sure that you understand all the instructions he has given you. He is the BEST!!!”
“I have been having a problem with an old router & line. I have talked to about 8 T-Mobile staffers over the last year. I stopped in to the store at Rosedale today and the Retail Service Manager heard my story AND FIXED THE PROBLEM IN 3 MINUTES FLAT. (I'm sorry, I can't recall her name right now, but she is awesome!)
Great location. Great service!”
“Devian P. Had great customer service got me in and out quick. Went in to set up internet services. I thought id be there for a while but nope. A week later my stuff still smells like his cologne lol”
“The best customer services everyone and Krisana is good with his customer. Store manager is good at his management with his worker snd customers . I highly recommend to this locations.”
“Toylynn was very kind and patient when helping us get internet for our home. She explained packages and promotions very clearly and was professional through the whole process. She mentioned add-ons to our plan but wasn’t too pushy about it.
I appreciated the more relaxed atmosphere, and enjoyed the welcome into the store as soon as we walked in.”
“Was putting off setting my WiFi up because I assumed it would be a hassle but Morgan was incredibly helpful and I was in and out in 10 minutes! Bonus point for having Flubber on the TV”
“I stopped in today to find out why my google photos weren't syncing to my Chromebook? Also why the voice mail wouldn't let me call it? Lana had me all fixed up in less than 10 minutes!! Also added the visual voicemail icon to my screen. Updated some settings so the photos will always sync and not only when it's searched for a wifi signal. I appreciated her extremely swift service and kind attitude. Thanks Lana I much appreciated the fixes and describing the steps you took to make the changes... should I have a future issue!!”
“Kevin and Collin helped me with a service problem I was having and fixed everything in no time! Both were delightful and made my experience in the store so good that I had to write a google review lol. Thank you both!!!”
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“I had an amazing experience at the store today. The lady who assisted me was extremely patient and helpful in answering all of my questions. I was there to purchase a new phone and the customer service I received was excellent. The staff took the time to understand my requirements and provided me with a range of options to choose from. I'm really glad that I found this location as it made the whole experience so much easier and stress-free. Overall, it was a great shopping experience and I would highly recommend this store to anyone looking for a new phone or any other electronic gadgets.”