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“We were in there for over an hour dealing with the customer care to he was very understanding he explained everything very detailed coming back in about a week to purchase a new phone”
“The Verizon Store has excellent service and Connor and Mike were both very attentive to our needs. I highly recommend the Highland Park store for all of your wireless needs.”
“Jake H. was tremendously helpful and professional with me on numerous occasions. He dealt calmly with a person who has major problems with technology
. He is a major asset to your St. Louis Park team!”
“We’ve had such a positive experience working with OAC Technology. Everyone is professional and easy to work with, and we always get timely and reliable support. I especially want to highlight Jonathan R., who has been amazing, very knowledgeable, super efficient, and always quick to help whenever we need it.
Working with OAC has been a pleasure, and we’re very happy with the service they provide.”
“I would highly recommend this T-Mobile Store!! They were quick to greet me. Matt addressed and resolved the technical issue I was having with my phone. He was very pleasant, professional, great customer service. This will be my Go To store from now on.
Thank you Matt”
“Great experience here on the morning March 21st. I forgot to get their names but I was greeted when I walked in by an employee who immediately took down my info to get me in the queue and shortly after another employee was able to resolve my issue in a timely manner. All three of the employees were super friendly to other customers as I was waiting as well.”
“Need more on how to deal with handicap ♿️ costume. Acknowledging them when they come to your business. It would be helpful IN the future thank you very much.”
“Alina was an amazing person there, I had amazing service and just the willingness to help me out was very appreciated. This t mobile was best, as many of the employees especially Alina guided me through the process easily. This place is the best and thank you for an unforgettable service.”
“Got a little too Mikey dropped my phone and an associate there I can’t remember his name but he was a big dude. But he’s the one dude at that location that I would go to ask his opinion. As a lifer with ATT, some people are just good people. And they don’t need a plate appearance to get on base or a strikeout. Some are just a cut different. Ahead. Behind. Moral: different. In this context is 5/5 but shh it’s okay. -SK”
“I was very happy with the customer service I received. However, for people with sensory issues, be warned that the music in here is very loud for sensitive ears and there are some very bright lights as well. My suggestion is to bring earplugs and possibly sunglasses, and bring a book in case you have to wait for data to transfer!”
9AM - 5:30PM
4706 Nicollet Ave, Minneapolis
Internet Service Providers
“After years of worse and worse service with Comcast/Xfinity, finally made the switch to USI and couldn't be happier. The connection is great, setup was simple, and I appreciate knowing support is local and just a phone call away.”
“Just reading Consumer Reports on customer service and reminded of how unique Velocity is. If I have a problem (which isn’t very often) I call them. A human answers and solves the problem. How rewarding is that?!”
“10 / 10 . I made it to verizon just 15 minutes shy of closing time. I was able to purchase & put on my zagg screen protectors for both my new phone and new galaxy watch, big thanks to Moses.”
“Went into this location to get internet service set up for our new home. I was helped right away and the employee was super friendly and helpful! I definitely recommend going into this store rather than trying to call Xfinity over the phone.”
“After a truly horrible experience at the west st paul store, they couldn't have been any nicer and more helpful! Restored my faith in xfinity. Thanks so much u guys!!!”
“Justin and Haniel were so helpful with getting our devices all set up. Even when I needed to make a switch in how the device was confirgured, Justin was patient, helpful, and provided outstanding customer service. We will definitely be back and be loyal to this T-Mobile location!”
“I was at the store a few days ago and when I walked in I witnessed a crazy lady screaming and cussing at the reps (whom soon helped me), claiming she was overcharged when she left she slammed the door and hit the window!!!! To that point when my name was called to say I was hesitant was an understatement…. However I was pleasantly surprised when those same two gentlemen Nigel and Michael I believe where the kindest and smartest gentlemen I’ve worked with at that store. They where super well educated and new there stuff and explained in great detail my new bill. When I got the survey of I could give a 20 I would it was fantastic. I will always be coming back here in the future to work with those gentlemen as it was the best experience I’ve ever had. And to that lady who left the store upset I wish she would learn to listen and control her anger and treat people with respect.”
“Walter was amazing. He worked with me to switch over from at&t and spent nearly 2 hours helping me with an issue getting my phone unlocked. He went above and beyond to help and I didn't expect such amazing service!!”
“Santiago did a wonderful, excellent job helping us today!!! He is so very giving of his time to make you feel comfortable about choices and makes sure that you understand all the instructions he has given you. He is the BEST!!!”
“The staff at this location is cool but man fk Xfinity I was just there to return my equipment went to USI Fiber, I still have a phone in the box to return that was part of a measure to reduce my WiFi cost... staff onsite said I'd have to go through the web to perform that task because they didn't have the means to return it either. But yea 118 dollars for Wifi only was insane. MEanwhile I got higher speed on fiber for 70 dollars!”
“I have been having a problem with an old router & line. I have talked to about 8 T-Mobile staffers over the last year. I stopped in to the store at Rosedale today and the Retail Service Manager heard my story AND FIXED THE PROBLEM IN 3 MINUTES FLAT. (I'm sorry, I can't recall her name right now, but she is awesome!)
Great location. Great service!”
“Service and support is incredible. We've had zero issues with our service and the speeds have been consistent and extremely quick. Today our fiber cable was cut by heavy equipment working at our neighbors house, Gigabit techs were at our house no more than 5 minutes after I talked with customer service. We were without internet for less than 45 minutes! I can't imagine how long we would have been down if we were with one of the big competitors. We will be long time customers.”
“I came into T-Mobile to switch from Verizon and I was greeted and helped by T-Mobile rep Zack and manager Derick they were so helpful and so nice the customer service here is amazing they were quite busy but they were able to help each customer with the needs the came in with in a very fast and professional matter I 1,000 recommend coming to this store and getting helped out by any person that works their all of them were very helpful and I thank the manager Derick for going above and beyond in his leadership role and giving the best customer service in a busy environment”
“I had a fabulous experience with Danialle. She was so patient and kind. I came back in and she helped with all kinds of things. Thank you, Danialle for working with me! I highly recommend her for all things Verizon!!”
“Joe got me set up with internet at my apartment for a solid price 34.99 per month for the first year. My apartment had made it seem like it wasn’t possible to bring in our own modem and router but Joe helped me figure everything out and understand how to set things up.”
“Toylynn was very kind and patient when helping us get internet for our home. She explained packages and promotions very clearly and was professional through the whole process. She mentioned add-ons to our plan but wasn’t too pushy about it.
I appreciated the more relaxed atmosphere, and enjoyed the welcome into the store as soon as we walked in.”
“Had a snafu with my online order but Bryce was super helpful and friendly. It took a while, (40+ minute phone call and multiple transfers) but we walked out with what we needed as satisfied customers. Store was clean and organized.”
“Granite Unlimited Inc. trusts Verizon for all our communication needs. Their reliable network, excellent customer service, and cutting-edge technology keep us connected and efficient. Highly recommended!”
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“Karina was such and great help, she knew exactly what plan would work for us. She is very helpful with giving extra information needed that will help the customers in the future. Karina gave us very quick service while still making sure to give us all the information we needed. She was very polite and professional.”