“We have banked with CIB for over 20 years with the Robbinsdale branch being our primary location. First off, if you call them, you speak to a real, live person immediately. If you go in regularly, the staff begin to recognize you. I cannot state enough what a value it is to have a bank that invests in the local community and provides professional customer service immediately in person and over the phone. CIB holds our mortgage and has never sold to a third party. They offer competitive rates on loans and savings. We have used CIB for home equity loans, checking and savings accounts, CDs, accounts for our kids, a safe deposit box, and a financial planning consultation. There are additional branches in Hopkins, St. Louis Park, and Plymouth. I highly recommend CIB.”
“I hope this message gets back to bank representative “Stephanie”. I made a phone call as my last resort of being without my payroll check as it was “on-hold”. I have no food at home and couldn’t pay my bills. She told me she could see what she could do but there was no guarantees that she could release the hold a day earlier. As it was set to release tomorrow. But she stated she would speak with management and call me back. She called me back and stated the hold was released and it was RESOLVED. I’m so happy for her wonderful customer service. This proves that they do care about helping resolve our concerns and I was grateful for any help I could get. As I was already at my lowest. PLEASE GIVE HER A RAISE! She made me cry how grateful I am of this service. I love US Bank!!❤️?? Thank you Stephanie, I was living paycheck to paycheck and being without my check from work that long was hard.. happy holidays to you and bless you for understanding my emotional distressed call today. I can now feed my family and pay my bills.”
“I absolutely love the people at this location. Never had an issue. They are going to have busy times like any other bank. Just plan accordingly. Yes, I wish there were more locations but I know they are close to where I go.”