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“Hey the experience was phenomenal I live in Prescott Wisconsin will avoid others stores but not this one because of Darryl Jeremy and Nauahya because they are the one in 1000 when it comes to these kind of things
Definitely need to be promoted.”
“Stopped in to inquire about switching to fiber internet. Zach Z was great to speak to. He educated my husband and I on the differences, costs, and installation process leaving us both comfortable with the decision to switch.”
“Kyle is always very friendly. Listens to understands clarifies before he answers, and very patient with those of us that aren't as tech-savvy as he is. We have known him for years and we always return to his store to upgrade our phones. Give this guy a bonus”
“I had a wonderful experience at the store with Issaih. he was incredibly helpful in helping us figure out our billing details and getting the credits on our mobile plan.”
“We have been happily working with Steve at Nortec Communications for many years. In Commercial Real Estate, we stay out of our tenants’ phone and data business and just refer Nortec knowing they will be in good hands. When there is a big picture infrastructure building need, I know they will thoughtfully work through a plan and explain it in a language we can understand. I highly recommend them.”
“The customer service was very helpful when I received a package from them it did not come with the part purchased when I called number listed they answered right away and fixed the problem within a couple mins sent a whole another item for free definitely worth the five stars keep it up!”
9:30AM - 8:30PM
Apple Valley
Electronics
“We absolutely love Ms.Laureen! She makes every lesson fun, engaging, and something the kids genuinely look forward to. She goes above and beyond to make each student feel special—she even bakes delicious cupcakes to celebrate their birthdays! One of our favorite traditions is when students fill their punch card, she celebrates by playing the trumpet in piano, which always brings smiles and excitement. Her creativity, kindness, and encouragement make learning piano such a positive experience. We highly recommend her to anyone looking for a talented teacher who truly cares about her students!”
7AM - 10PM
2000 Cliff Lake Rd, Eagan
Electronics
“The store is generally clean and well-stocked, which is great. However, I had an experience with the freeze-dried candy I purchased there; it was unfortunately clumped together as if the bag had been left open. While there is often a line due to insufficient registers being open, the staff is typically friendly, contributing to a pleasant shopping experience overall.”
“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”
10AM - 7PM
1064 County Rd 42 E, Burnsville
Electronics
“Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H”
“I went into the T-Mobile store at the Mall of America today not really planning to buy anything, but I walked out with a brand new Apple Watch Ultra 3 and the biggest smile on my face. That’s all thanks to one brilliant new employee who completely blew me away.
From the moment I walked in, Jasmyn greeted me with genuine energy and zero pressure. She took the time to understand exactly what I was looking for, answered every single question I had about the Apple Watch Ultra 3 (and I had a lot), and explained the features, trade-in options, and plan details in a way that actually made sense – no tech jargon overload.
What really stood out was how knowledgeable and passionate she was. You could tell Jasmyn wasn’t just reading from a script; that she truly loves the products and wants customers to get the perfect fit. Jasmyn walked me through everything step-by-step, made the whole process incredibly smooth and fast, and even found a way to maximize my deal without any nonsense.
I’ve been to plenty of carrier stores over the years, and this was hands-down the best customer service experience I’ve ever had. This woman is a rockstar – smart, friendly, patient, and clearly going places. Mall of America T-Mobile is lucky to have her!
If you’re thinking about upgrading your watch, phone, or anything else, do yourself a favor and ask for this Jasmyn. You won’t regret it.
Thank you again – you made my day!”
“The man that helped me in electronics was great. I asked him where something was, and he actually came over to me a couple of minutes later to see if I found what I needed.”
7AM - 10PM
15150 Cedar Ave, Apple Valley
Electronics
“Way to go Target Apple Valley store! I really appreciate your ***clean and fast self-checkout station! Keep up the good work your staff is always smiling and ready to assist me on myself check out process.”
“This Target is nicer than my local Target. It seemed clean on the inside. Stuff seemed neat and organized. It was also not busy when I was there which was nice. I took my time and strolled around. I also found things that I needed that wasn’t at my local target. I will definitely be coming back in the future to get things from this Target!”
“The store is generally clean and well-stocked, which is great. However, I had an experience with the freeze-dried candy I purchased there; it was unfortunately clumped together as if the bag had been left open. While there is often a line due to insufficient registers being open, the staff is typically friendly, contributing to a pleasant shopping experience overall.”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“Geek squad has repeatedly done all they can to put up with my unending PC/account issues, I thought about dropping off my phone but felt they could use a break (even though I'm a BB Total member, I think I've gotten my money's worth by now already and that's just within a couple months, although these issues have been horrible for me, I still don't mean to abuse the system) so I took my phone to Verizon instead which was probably the right call (no pun intended) and remembered they can help me with some phone stuff more promptly, and also - at least for Google, Windows might be different - Verizon may be able to help with some of the account related issues I've been struggling with, so thanks everyone at BB for putting up with my seemingly perpetual issues. Might stop by again soon but not just to bog down GS *huge shout out though to GS, even if I'm starting to become a frustration you guys remain professional and I appreciate it a lot!
If I have to bring my PC in again, I'm going to look into my finances and see if I can make some purchases/PC parts so that I'm actually buying something significant that hopefully makes everything more worth it for you guys.
Thanks again everyone, you are all quite kind and professional (and knowledge), it means a lot to me. Glad you still have brick and mortar stores around the cities!”
“This store saved my trip! I forgot my laptop charger in my rush out the door for my conference trip this morning. My Lenovo laptop, with all my slides, and my ability to present at my conferences, ... all ruined by my stupid mistake. Sky Connect, thank you! I know stocking older laptop chargers might not seem profitable, everything is USB-C these days, others stores like iStore at the same airport don't bother stocking this stuff anymore, but you guys made a difference today. Thank you for having the charger I needed.”
“Whenever I’m picking up a game or buying some cards here, Jon is always providing a positive attitude and great service. He’s engaging and always great to talk to. Best GameStop I’ve been to.”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
“We had an excellent experience at the MOA Apple location. We needed to buy a new phone but ran into a couple of tech issues with our carrier pin. We worked with two specialists who were both incredibly knowledgeable and easy to talk to. They were able to solve the issue and get us checked out. They were easy to chat with which made the process fun and not stressful. We'll definitely be back!”
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“We walked into Verizon/Wireless Zone in Rosemount frustrated, irritated, and honestly pretty fed up after dealing with what had become an absolute mess.
Our issues were not simple. We were dealing with major billing discrepancies, incorrect quoted monthly pricing, phone numbers/lines that had failed or been purged, problems with combined services like Netflix, and discounts and credits that either weren’t available, weren’t corrected, or hadn’t been applied properly. By the time we walked through the door, there were so many separate problems tangled together that we didn’t even know where to begin.
And then we sat down with Sam.
I cannot say enough about the level of customer service Sam provided. It was genuinely astounding. He was patient, knowledgeable, thorough, professional, personable, and — most importantly — he actually cared about figuring out what had happened and what could be done about it.
Sam didn’t rush us. He didn’t dismiss anything. He didn’t give us canned answers just to get us out the door. He took the time to go through issue after issue, explain what he was seeing, make calls, investigate problems, work through solutions, and do everything within his power to get an incredibly complicated situation straightened out.
Were absolutely every single one of our issues 100% resolved before we left? No — and considering the extent of the mess we walked in with, that probably wasn’t realistic.
But that is exactly what makes this review worth writing.
We walked into that store pissed off, and somehow walked out more than pleased, even knowing we still had a few loose ends to tie up. That is entirely because of Sam and the extraordinary amount of effort he put into helping us.
There is a massive difference between an employee who simply does their job and an employee who makes a customer feel like their problem has become his problem until he has done everything possible to help fix it. Sam is absolutely the latter.
His customer service was fantastic, exceptional, and frankly unparalleled compared with what we have experienced elsewhere. I don’t give a sh*#! how badly this sounds like a fake corporate testimonial- it’s not. Walk into that store and see for yourself.
Verizon/Wireless Zone Rosemount: whatever you’re paying Sam, it isn’t enough. Employees like him are the reason frustrated customers remain customers.
Thank you, Sam. Seriously. You turned what could have been an absolutely terrible experience into one that left us incredibly impressed and genuinely grateful.
10/10 customer service. Sam deserves recognition for this one.”