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“Hey the experience was phenomenal I live in Prescott Wisconsin will avoid others stores but not this one because of Darryl Jeremy and Nauahya because they are the one in 1000 when it comes to these kind of things
Definitely need to be promoted.”
10AM - 6PM
14321 Nicollet Ct #100, Burnsville
Mobile Phones
“I thought the charger port was damaged. The tech cleaned the port and it is working again. Ten minutes and $40 and I am very grateful! I will go back if I need my phone looked at again!”
“Stopped in to inquire about switching to fiber internet. Zach Z was great to speak to. He educated my husband and I on the differences, costs, and installation process leaving us both comfortable with the decision to switch.”
“I had to go back to the store for some follow up issues and I was taken care of by Tori. Holy amazing service, she was so kind, patient and knowledgeable. She explained every detail and took her time with me to make sure everything was resolved. I would 100% recommend her!!”
“My guy Kordell fixed up my iPad. Service was great and it’s still running well. Staff was very friendly, will definitely be returning if I end up with an issue with my devices again. Great service!”
“Normally I dread going to phone/internet stores. It’s always time consuming and frustrating.
NOT THIS TIME! Elliahna and DJ were great!
I ended up spending a couple hours there (so still time consuming) updating my phone and getting new ones, and saving money one my plan.
She was super friendly and fun, which made the time seem to go by quickly.”
“My phone was unable to charge. Battery would not recharge. Purchased another phone but was unable to retrieve data from old phone and had not saved any info in the cloud. An amazing tech at this store, Jean Jacques, for 5 hours, in between helping others, attempted in so many ways to recover the data. And yes he succeeded! He was pleasant and professional. That man deserves a raise!”
“Kyle is always very friendly. Listens to understands clarifies before he answers, and very patient with those of us that aren't as tech-savvy as he is. We have known him for years and we always return to his store to upgrade our phones. Give this guy a bonus”
“I had a wonderful experience at the store with Issaih. he was incredibly helpful in helping us figure out our billing details and getting the credits on our mobile plan.”
“Jessica was super kind and helpful with my new phone! I purchased online at Best buy but needed activation and a new SIM card, she took care of me! Great conversation too?”
“We were there just after Christmas to trade in phones and get a sync up watch paired from Santa. After spending HOURS on the phone with customer service they recommended we go in. We worked with Isaiah (Zay) and he was incredibly helpful. We were there in less than an hour. He was able to confirm and solidify our plan package and was able to hold customer service accountable for the rate of our plan that they were disputing. Isaiah’s level of professionalism and expertise were unmatched. This was by far the most positive experience we’ve experienced with TMobile.”
10AM - 7PM
1064 County Rd 42 E, Burnsville
Mobile Phones
“Jade. W Was so nice and patient with me . Very pleased with her customer service skills. I have a disability and she was so helpful ! Thank You ! Sincerely Steven H”
“I went into the T-Mobile store at the Mall of America today not really planning to buy anything, but I walked out with a brand new Apple Watch Ultra 3 and the biggest smile on my face. That’s all thanks to one brilliant new employee who completely blew me away.
From the moment I walked in, Jasmyn greeted me with genuine energy and zero pressure. She took the time to understand exactly what I was looking for, answered every single question I had about the Apple Watch Ultra 3 (and I had a lot), and explained the features, trade-in options, and plan details in a way that actually made sense – no tech jargon overload.
What really stood out was how knowledgeable and passionate she was. You could tell Jasmyn wasn’t just reading from a script; that she truly loves the products and wants customers to get the perfect fit. Jasmyn walked me through everything step-by-step, made the whole process incredibly smooth and fast, and even found a way to maximize my deal without any nonsense.
I’ve been to plenty of carrier stores over the years, and this was hands-down the best customer service experience I’ve ever had. This woman is a rockstar – smart, friendly, patient, and clearly going places. Mall of America T-Mobile is lucky to have her!
If you’re thinking about upgrading your watch, phone, or anything else, do yourself a favor and ask for this Jasmyn. You won’t regret it.
Thank you again – you made my day!”
“The T-Mobile store at Sam's Club in Apple Valley, MN has an amazing quick-thinking customer care coordinated team!
They know phones, their products and plans well, and work together succinctly under pressure, using their upbeat synergy. On Sunday, both employees partnered with me on handling multiple issues at every turn from the company from which I was switching. One person stayed much later to aid in finding solutions.
The final issue for completing the change turned into a blocker, but inspired them to troubleshoot options for me at lightning speed to ensure I would have a temporary phone until the 24-72 hour block would end!
After the first 24 hours, I had to return to the store because I did not know how to get the Sim card from the loaner phone's tray and had accidentally shut it off: it was a flip phone & I was unable to figure out how to turn it back on.
I was pleased to find the person who stayed late yesterday was available & willing to help me!
He breezed thru it all and determined my phone was no longer being held hostage & my phone was working properly in under 5 mins!
They are a true team of superheroes and clearly willing to support for any situation! Thank you ALL: VERY MUCH!!”
“I love the effort that this store puts into taking care of the customers. The staff is by far the friendliest in the twin cities area. And each time I go here they always go above and beyond to take care of my needs. I love verizon, and will be a life long customer”
“My daughter and I walked in at about 10 mins to 8pm wich they closed in 10 min. The young man that helped us seemed a little irritated, I understood it was the end of his shift and I’m sure he’d had his share with customers for the day so I just kept a smile. I wanted my screen protector replaced and he did that and then I wanted to port my daughters phone over and from the past I know that’s a very long process so I told him it was up to him I know they are closing and he said he would stay and help us. He ended up staying 45 mins past his off time to help us and with a smile at that. He definitely had good customer service and I would definitely go back.”
9AM - 8:30PM
995 Blue Gentian Rd, St Paul
Mobile Phones
“Eric is the best! He helped us figure out our home phones then 6 months later is working with us on business lines. Super friendly and knowledgeable. Great service!”
“Mike was a huge help!!! Best and most helpful assistant manager I’ve worked with! Made the whole process easy and even recommended me products to get for home internet! 10/10”
“My family had a great experience at this location. The staff truly goes above and beyond for their customers. Everyone was friendly, attentive, and helpful, taking the time to make sure nothing felt rushed. It’s clear they really care about providing excellent service.”
“That great customer service and the employees were very compelling and this GameStop is one of the best in Minnesota. I’ll say like top five it was just so peak. ????❤️”
“We had an excellent experience at the MOA Apple location. We needed to buy a new phone but ran into a couple of tech issues with our carrier pin. We worked with two specialists who were both incredibly knowledgeable and easy to talk to. They were able to solve the issue and get us checked out. They were easy to chat with which made the process fun and not stressful. We'll definitely be back!”
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“We walked into Verizon/Wireless Zone in Rosemount frustrated, irritated, and honestly pretty fed up after dealing with what had become an absolute mess.
Our issues were not simple. We were dealing with major billing discrepancies, incorrect quoted monthly pricing, phone numbers/lines that had failed or been purged, problems with combined services like Netflix, and discounts and credits that either weren’t available, weren’t corrected, or hadn’t been applied properly. By the time we walked through the door, there were so many separate problems tangled together that we didn’t even know where to begin.
And then we sat down with Sam.
I cannot say enough about the level of customer service Sam provided. It was genuinely astounding. He was patient, knowledgeable, thorough, professional, personable, and — most importantly — he actually cared about figuring out what had happened and what could be done about it.
Sam didn’t rush us. He didn’t dismiss anything. He didn’t give us canned answers just to get us out the door. He took the time to go through issue after issue, explain what he was seeing, make calls, investigate problems, work through solutions, and do everything within his power to get an incredibly complicated situation straightened out.
Were absolutely every single one of our issues 100% resolved before we left? No — and considering the extent of the mess we walked in with, that probably wasn’t realistic.
But that is exactly what makes this review worth writing.
We walked into that store pissed off, and somehow walked out more than pleased, even knowing we still had a few loose ends to tie up. That is entirely because of Sam and the extraordinary amount of effort he put into helping us.
There is a massive difference between an employee who simply does their job and an employee who makes a customer feel like their problem has become his problem until he has done everything possible to help fix it. Sam is absolutely the latter.
His customer service was fantastic, exceptional, and frankly unparalleled compared with what we have experienced elsewhere. I don’t give a sh*#! how badly this sounds like a fake corporate testimonial- it’s not. Walk into that store and see for yourself.
Verizon/Wireless Zone Rosemount: whatever you’re paying Sam, it isn’t enough. Employees like him are the reason frustrated customers remain customers.
Thank you, Sam. Seriously. You turned what could have been an absolutely terrible experience into one that left us incredibly impressed and genuinely grateful.
10/10 customer service. Sam deserves recognition for this one.”