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“O’Reilly’s staff customer service was exceptional! Friendly, knowledgeable, and quick to resolve my issue, they made the whole process effortless. I felt truly valued as a customer highly recommend!”
“Hello. My review of this place was going to be the worst possible because they dont answer the ringing phone AT ALL during business hours REPEATEDLY and then they finally do after calling 10 times and letting it ring and ring and ring...... Only to have the winner behind the counter simply pick up the receiver and put it right vack down, hanging up on the call. So I called right back giving them 1 last xhance to answer and an employee named Chris answered. I am named Chris so I explained what I was dealing with prior to him answering and he profusely apologized for his other guy there that day. Helped me with what I needed and I went there got what I needed and the gyy names CHRIS saved this review BIGTIME.
But I will give everybody here a tip about O'Reilly's. If you call when they answer the phone they are not allowed under corporate rules to put you on hold for any reason whatsoever. Not even if they have customers standing in front of them. They must finish the call with the person who's called to ask about parts. And if they put you on hold they can be warned and terminated. This is a corporate rule. I worked for O'Reilly's and I know this. So feel free Just threaten them should they put you on home or not answer or hang up on you....”
“This is the best place in St. Paul this wonderful gentleman Justin was a super big help the guy had me in and out so fast I couldn’t believe it and the way he treated all the other customers that came in after me was pure perfection and I also appreciate the others guy Tou he was a great help also so I highly recommend you guys too visit the store on all yall needs”
“I went to have my battery and alternator checked. The young guy (sorry I didn't catch his name), goes out in the rain and checked everything out in about 3 minutes. Everything was good and passed. He told me about the fluctuating voltage in the newer vehicles and specifically on my Jeep Grand Cherokee. Totally awesome service, I'll definitely be back.”
“Excellent customer service!! My battery died so I purchased one here. The customer service representative spent the time to help me install it, even in 18° weather!! I did not catch his name, but he was the only black man working tonight (Tuesday). I wish there was a way to tip for good service because he deserves it.”
“Just saw Victoria, the assistant manager at O’Reilly‘s auto parts. She was absolutely awesome helping me with a rear wiper blade for a 2021 Toyota RAV. She was professional, polite, and passionate about her job and her customer care. Recommend immediate promotion to manager with a pay raise.”
“My son needed a fuel hose. The one he got earlier from a different place. Wasn't right it got hot and soften at the end and fell off. The guys searched for the correct one but they didn't have any on hand. My son didn't have time to try and order one. One of the guys suggested one of their other stores that had a bigger supply of parts on hand.”
“Loved the conversatio,kindness,ease in learning about different styles of eating. It was my first VEGAN experience and I loved it. Don't be afraid to try being different.”
“Awesome experience, came in and needed help finding parts for wiper nozzles, and they brought us right to what we needed to replace them, told us how to do it ourselves and helped us find the tool to pop the tabs off the hood to get to them to replace them. Will definitely be back when I have other things I need help fixing. ??”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“This morning my battery connection came loose. The store manager I think his name was Tai (Sorry if I spelled it wrong!) was so helpful. I didn't have tools and he suggested a battery shimmer and actually put this on tight for me. Very cool cat. Strongly recommend this place”