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“Jarius was very patient and helpful. I was flustered and borderline rude. I have been to 4 stores and called customer service 4 times. Finally got help ? ‼️”
“Arrived, checked in and a customer was helped before me, who walked in after me. Was brought to the table and then told that I had to wait 10 minutes because my new phone was in a time released safe. I was told by the customer service representative that my phone would be ready in about 30 minutes. That was over an hour ago. The store was busy and they tended to me in a timely manner. Still wasn't the best first experience. Staff was friendly and overall a decent experience. Update to previous review. The manager apologized to me in regards to my Google review and said that they could do better. In t-mobile's defense I may have been being impatient and was a little too quick to judge the wait time. The service was great and I walked out of the store with a smile on my face after all.”
“Chris was extremely helpful with figuring out unlocking my account after security concerns led me to want to find a corporate store and verify my account and identity in person rather than online or through another 'authorized' retailer.
Overall I believe they went above and beyond in assisting me to regain control of my account, and by effect the rest of my accounts that have used my phone number as my multi-factor authentication method.
HIGHLY RECOMMENDED”
“Customer service is wonderful, on demand, cable service, and internet service but the prices are going have to some work especially. It totally change over the years. It did get more higher monthly where there no way people can afford. Remember you want to make your customers happy especially in prices and promotions. Tax them is not the way in these hard times. Question: is marketing, and why the prices higher. Totally recommend you have your rep. to talk to customers how to make things better. Wishing you all the best in the future.”
Internet Service Providers
Internet Service Providers
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“I truly appreciate the employees working at the Verizon at this location. Erica helped me yesterday and put me at peace, with the issues I have had with my phone. Today I returned to Verizon, and Brian, who had great patience with an unusual situation, gave me the help I desperately needed with my phone.
I send Many Kudos to them!!!”