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“Grey was personable,extremely knowledgeable and helped us with our phone issues to install a Lingo app on our phone. He greeted EVERY PERSONWHO ENTERED THE BUSINESS as they came in
HE CAN MULTI TASK!!We are returning this Friday for new phones”
“My phone died. Got a replacement for $5. Getting the new phone set up was a challenge. Laporsha went above & beyond for me. She was so helpful, nice & made this issue easier to work through. She is unbelievably knowledgeable about all aspects of my Samsung phone.
Great job Laporsha!”
9:30AM - 7:30PM
11313 E US Hwy 40 A, Independence
Internet Service Providers
“There was this lady named Sabrina and she was really kind and gave us a better deal on a IPhone 16e thank you guys and thank you Sabrina for helping me and my family out”
“I truly appreciate the employees working at the Verizon at this location. Erica helped me yesterday and put me at peace, with the issues I have had with my phone. Today I returned to Verizon, and Brian, who had great patience with an unusual situation, gave me the help I desperately needed with my phone.
I send Many Kudos to them!!!”
“The folks out here are very helpful! They're pleasant to deal with, assist in getting everyone the best bang for their buck, and take the time to work out any issues needed. 😀”
“First off, I want to say Dominic Was the definition when you asked for customer service he was A1. He was prompt. He was ready and prepared for every question that I asked him He was fully knowledge of the store in all of the products.
Amber was such a great host as she handled Every customer and pointing them into the right That they asked of.
Jarius was pretty smooth how he Delegated and watched over the store and handle customers with care also
This was a really good store. They deserve some kind of recognition as a team an individually.
Thank you”
“The staff took good care of me. They were ver helpful and professional. They are kind, generous and they good problem solvers. Great attitude and most respectful. I will definitely refer any one to this office. Nicole and Kesha (Aka Nikki) super helpful and knowledgeable. You have good employees.”
“Arrived, checked in and a customer was helped before me, who walked in after me. Was brought to the table and then told that I had to wait 10 minutes because my new phone was in a time released safe. I was told by the customer service representative that my phone would be ready in about 30 minutes. That was over an hour ago. The store was busy and they tended to me in a timely manner. Still wasn't the best first experience. Staff was friendly and overall a decent experience. Update to previous review. The manager apologized to me in regards to my Google review and said that they could do better. In t-mobile's defense I may have been being impatient and was a little too quick to judge the wait time. The service was great and I walked out of the store with a smile on my face after all.”
“We have been using Batts Communications for our structured cabling for 25 years and have always been very professional and do very clean work. They are very timely and get the job done right.Batts is a great partner to have in this business.”
“Jarius was very patient and helpful. I was flustered and borderline rude. I have been to 4 stores and called customer service 4 times. Finally got help ? ‼️”
“Was assisted by Tmobile employee, Angel, he communicated very well and had great customer service skills was willing even to stay a little bit later than the the closing time to finish getting me a new phone. Also today he was able to help me with an app issue that I had”
“Customer service is wonderful, on demand, cable service, and internet service but the prices are going have to some work especially. It totally change over the years. It did get more higher monthly where there no way people can afford. Remember you want to make your customers happy especially in prices and promotions. Tax them is not the way in these hard times. Question: is marketing, and why the prices higher. Totally recommend you have your rep. to talk to customers how to make things better. Wishing you all the best in the future.”
Internet Service Providers
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“Chris was extremely helpful with figuring out unlocking my account after security concerns led me to want to find a corporate store and verify my account and identity in person rather than online or through another 'authorized' retailer.
Overall I believe they went above and beyond in assisting me to regain control of my account, and by effect the rest of my accounts that have used my phone number as my multi-factor authentication method.
HIGHLY RECOMMENDED”