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“Miss jasmine was so sweet when I went in to get my items mailed out. She was fast, kind, funny and knew exactly what to do. this ups store has always kept up great customer service and been a real help throughout the years. Jasmine has never been rude and always does everything she can do to make me feel comfortable about my items being mailed.”
“The manager at the UPS store number 3039, located in Saint Charles, Missouri, his name is Ed and he always goes above and beyond with his customers, between him and his other employee Karen Garner they are exceptional”
“Best customer service and awesome storefront!
Great that they operate through UPS, FedEx, and USPS so you can get the best quote. These guys deserve all the business!”
“The friendliest UPS neighborhood store. I won’t go anywhere else! The owner introduced himself and his sons, who work right alongside him. He went out of his way with a small, unexpected kindness that made my day. This is the kind of family business that reminds you why shopping local matters, sometimes we forget these UPS stores are locally owned.”
“I use this UPS Store location almost every day, and I always have a great experience. The owner is very nice, helpful, and professional. They make shipping and packing easy and convenient.”
8:30AM - 6PM
1200 Lake St Louis Blvd, Lake St Louis
Shipping Centers
“My favorite place to ship my silly crochet projects. They always go above and beyond to get you a fair price. Thank you to the very kind staff for being patient and encouraging.”
“I love Goin Postal!!!Mark, Melody & Z are amazing. Not only are they good & knowledgeable on the job, they are SO friendly & helpful!Always good to see them!Thanks guys for always helping me out ?”
“I love this location. The employees are hard working and keep things moving. Some are super friendly and some are all business. Either way, I respect all of them”
“A big thank you to Betsy at the FedEx Office Print & Ship Center on 17289 Chesterfield Airport Road location for going above and beyond to help with my son’s graduation party.
I needed a custom yard sign, and Betsy truly helped bring it to life. She was patient and helpful, and genuinely invested when the FedEx truck with my sign did not show up.
In a world where exceptional customer service can be hard to find, Betsy reminded me how meaningful it is when someone takes that extra step to help. Thank you for helping this mom make a special celebration even more memorable! Oh, and my picture yard signs were laminated at FedEx as well and I received so many compliments!”
“Outstanding every time! Pleasant, friendly, helpful and efficient always! I’ve found in life, if you give a smile, it goes a very long way in getting back service with a smile!”
“The UPS store always exceeds my expectations. The staff is always ready to help, friendly, and knows what they’re doing. The store is always clean and organized and the services they offer always help me out. It is by far a better experience than any of their competitors!”
“helpful as i needed clear tape , they taped the delivery info for me and told me when pick up was, which was at 230 pm the next day ( i was there at 5 pm)wasn’t happy about that but this is not their faults,so fyi 230 pm pick up time”
“There is a black guy who works here and I wish I knew his name, but really is the epitome of excellent customer service. Probably OD’ing it, but the kid was raised right. His skillset in customer service will likely take him far in his career path, whatever that may be. Good hire FedEx.”
“I was able to call and talk to an actual real person at the store who answered my question. I had tried to call and talk to somebody online and I was even willing to wait in a queue to talk to a real person, but they have made it almost impossible to navigate the AI menu system in any way that brings you to a real person. When I finally was able to talk to a real person, they were unable to help me because I could not offer them any sort of transaction number, even though I went to a self print kiosk and had printed receipts with receipt numbers and authorization numbers.
This location is getting five stars because the gentleman who picked up was able to explain the whole thing in a few Short words, which none of the people online were able to do even when I was able to speak to them. I also just want to add that every person I spoke to online spoke English as a second language, and they did not speak it well enough for the conversation to be efficient and every single one of them repeated the same few openers multiple times, including “In regards to “ and multiple others that just confused the situation and made them sound like they were rehearsing lines rather than there for actual Customer Service. I greatly respect them for learning English as the second language, and how tough that may be, and I have no judgment in that regard, but The conversations were laborious and inefficient and post many misunderstandings. Their connections were also all very poor, and it was very hard to hear them, and that combined with accent and phrasing made it incredibly hard to tell what was happening. Again, five stars to this location because a real person picked up the phone right away and had a conversation with me that I could actually understand.”
9 - 11AM 1 - 4PM
2959 S Missouri 94, Defiance
Shipping Centers
“I recently had the pleasure of utilizing the United States Postal Service in Defiance, Missouri, and I must say, my experience was nothing short of excellent. From the moment I stepped through the doors, I was greeted with warmth and professionalism.
Kristie, one of the staff members, stood out in particular. Her dedication to customer service was truly exceptional. Not only was she knowledgeable about postal services, but she also went above and beyond to ensure that every customer left satisfied.
Kristie's friendly demeanor and willingness to assist with any inquiries made my visit to the USPS in Defiance a breeze. She tackled each task with efficiency and a smile, which made the entire process enjoyable.
It's clear that Kristie takes pride in her work and genuinely cares about the customers she serves. Her outstanding service is a true asset to the USPS and reflects positively on the organization as a whole. I would highly recommend the USPS in Defiance, Missouri, thanks to Kristie's fantastic service.”
“Extremely happy with the professionalism and knowledge of the staff at this location. I come in with some wacky projects, and they always come through for me with a smile. They do the boring stuff well, too! They've always been up-front about any potential wait or extra costs and helped me work for the best solution like we are a team. Very appreciative.”
“See some bad posts.. I’ve been shipping packages since 2004. Lots of Post offices east St. Louis. The one on Watson HAS NOT had handles on their big package drop, and takes 72 hours just to get the initial arrival scan! Atleast this location can get their arrivals scans correct!”
“I got the pleasant pleasure of working with Joy the assistant manager at Walmart FedEx. She was very patient, friendly, helpful and concerned. She made the visit very welcoming and could tell she cared that we get the right label on my printer I was returning. Thank you kindly. I really do appreciate you and your generous help with a smile. Take care and God bless your heart.”
“I wish I had gotten the employee’s name, but I had an issue with a very important, time-sensitive package that was marked undeliverable because my name wasn’t yet associated with the mailbox since I had just moved in. The package was about to be returned to the sender, and I was extremely stressed.
The young woman who helped me truly went out of her way to fix the situation. She was patient, understanding, and genuinely helpful, and she made a huge difference for me. I’m very grateful for her help and the effort she put in. Excellent customer service.”
8:30AM - 6PM
16105 Swingley Ridge Rd, Chesterfield
Shipping Centers
“We worked with Twyla at a passport appointment and she got it done so quickly and easily! At the other location, they kicked us out because we didn’t have enough time to fill out our application and complete the appointment. Today, Twyla helped us get our passport so efficiently and we love it. Definitely will return to this location for another. :)”
“I know the Postal Service gets a lot of bad rap but this location has wonderful people working here including the female supervisor up at the front desk. Everybody is really working hard here in a difficult time and a difficult environment, in which I think the St Peter's location is literally the best in the region!”
“I’m actually surprised at the rating for this post office. I have never once had a bad experience. I feel like the lines move as fast as they can. I never feel rushed when I don’t know what I’m doing. The lady that works the lobby for self service is amazingly helpful. Not to mention my postman Greg is the best.”
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“I love going to this location. I have to go to the post office often for work. I've never had an issue here. The only problem I've ever seen was other customers with no compassion and patience.”