“Tori Lover has supported my personal and business accounts since she was located at the House Springs branch. I so greatly appreciate all the support she has provided me through the last decade. She is professional and personable and I am grateful to have her as a trusted partner”
10AM - 5:30PM
1202 S Kirkwood Rd, Kirkwood
Banks
“I have been with this bank since 1997 I never had any problem with them this will be my bank to God calls my home . Customer service is amazing in person and on phone. Thank you for your service”
“I came In today to do some simple banking and was greeted with the absolute best customer service I have ever experienced. Wonderful smile, and great help. Kendra is Employee of the month no doubt!”
“Accessibility to UMB is inconvenient from home near where Watson becomes Chippewa. Several other banks have branches within blocks of my location, yet despite my repeated inquires, UMB does not even have an ATM near at which I need not pay fees. Your new building on Kirkwood Round offers no increased convenience. One convenient ATM would make a incredible difference for this partially disabled Senior Citizen who finds it painfully difficult to walk and often leave the home.
Richard N. Hargraves
St. Louis, MO 63119”
“ALYSSA WAS INCREDIBLY AWESOME AND POLITE AT THE KIRKWOOD LOCATION ! SHE NEVER NEEDS MY INFO BECAUSE SHE HAS BUILT A PERSONAL RELATIONSHIP WITH ME ! I WILL STAY WITH THIS BANK FOREVER AND HAVE ALREADY REFERRED MY COUSIN AND SISTER WHO BOTH HAVE OPENED UP NEW ACCOUNTS ! 10 STAR SERVICE IF I COULD GIVE THAT MANY !”
“I stopped in on Saturday morning with no issues. They provide parking in the front of the building as well as the back. As soon as I walked in I was immediately greeted and offered assistance. The cashier, a young man, was extremely polite and helpful the entire time. It was once again a great banking experience. It was my first time obtaining a cashiers check and the entire process was effortless and easy. US bank has changed a few service options that at one point were free but now they charge. A cashier's check is $10, checks are no longer free but 50% off for seniors. I still like US Bank and recommend to others for your banking needs.”
“Is it Casandra? Cassy? Whoever she was, she was a nice asset to helping me figure out my account. I wish they had a real banker here though, she was only an associate and kept getting flustered by the other walk-ins. They need more staff so Cassy can do her job well. Thank you.”
“The staff at this branch is excellent. They are willing to go above and beyond to address financial concerns. This is my go to branch. Dan and his staff are doing a fine job!”
“I'd recommend Jean for all your banking needs and worrys! Jean is also very comprehending and down to earth making him my go to guy for all my banking needs. I don't really like going to multiple persons and multiple branches about my banking account. I prefer to stick to 1 person about my banking account and that person is Jean Pierre at the Kirkwood West Community Credit Union Branch!”