The UPS Store #4290 in Reno is a locally owned and operated business that offers a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the recent improvements in customer service following an ownership change. The staff is known for being friendly, attentive, and accommodating. Several reviews highlight employees going above and beyond, such as helping with special shipments like wine or resolving shipping issues caused by automated postal system errors. The new owner and staff, including a helpful employee named Logan, are praised for their empathetic and patient assistance. Customers feel welcomed and confident in the store’s ability to handle their shipping and printing needs. Overall, the store provides professional and helpful service, making it a reliable choice for mailing, shipping, and other business services. The friendly atmosphere and dedication to customer satisfaction have significantly improved the store’s reputation.
Jordan Way (at the 59 Damonte Ranch Parkway store in Reno) went above and beyond to assist me. I was so impressed with his professionalism, friendliness and knowledge. Thanks so much Jordan!
July 2025
Excellent service at this location. The staff is very helpful.
July 2025
I was frequently frustrated at this UPS store so I understand the low rating. But after recent ownership change, the quality of customer service is excellent! Very pleased!
