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“Faizan was very helpful and patient. He was professional at all times, and he’s very funny too! He set up my new phone with ease and answered all of my questions!!! Very nice person!!”
“We had to return a modem and decided to go to the Optimum store in East Hanover. While we were there Ashley waited on us . I mention to Ashley about how high the cost of our cable was. She asked me what we watched and worked up a package for us at a great savings with more channels!
Then she asked me what I was paying for my cell phone. Once again she gave me a great plan with Optimum. Thank you Ashley for this great customer service, savings which allows us to stay with Optimum.”
“This is one of the best Verizon Stores in NJ. I drive over an hour just to get serviced by Mr.Christopher. He is an elite employee. The customer service I receive here is worth the gas and more! Things are explained to me and solutions are found. I have been on a Verizon plan my whole life. I’m pretty sure I’ve seen majority of the challenges a family can experience with a phone service over the years. 13 years to be approximate. I’m so happy to have remained with a company that hired a person like Mr.Christopher. Definitely the environment embodies a safe place for all, whether you are a tech savvy person or a “detached upgrader”. This store has supplied me with the best service of a lifetime.”
“I WANT TO GIVE CHRIS, JULIAN AND BLANCA A HUGE SHOUTOUT AND THANK YOU FOR BEING THEMSELVES AND ASSISTING ME AND MANY CUSTOMERS THAT I HAVE BROUGHT TO T-MOBILE I APPRECIATE YOUR TIME AND PATIENCE TO MAKE SURE WE ALL WERE HAPPY AND YOU ALL KEPT SMILE ON OUR FACES KEEP UP THE GOOD WORK BECAUSE YOU ALL ARE AWESOME MUCH LOVE SAM”
“I came very angry because the lady from the other boost store blocked my account and needed my same number but here it turns out that they didn't give me any problems, the girl helped me very kindly Raquel, thank you for your kind attention”
“Thank God or Deshaun and Heidi. They have such great spirits. They could physically see how stressed I was and was able to get my new phone restored. I was in apple across the hall for hours. Thank God I was able to get a new phone free of cost. Heidi and Deshaun kept me in a positive spirit. I'm sitting her currently waiting for my new phone to update. I needed some kindness today and they showed it.”
“If I could give Brian a 10 I would. He went above and beyond to make sure everything on my phone was correct. He treated me with so much respect and kindness.
I told him to keep his demeaner and he will go far. He was working at the Middlesex office for the day but I had to let Morristown know they have an employee who is a diamond in the ruff. What an asset you have.”
“Jennifer Gilfillan , Senior Manager at
the East Hanover Verizon Store is top notch! I was trying to close out my father’s account after he passed away. After several phone calls to Customer Service and a visit to my local store I was still no further in the process. As I was driving home from work I happened to pass the East Hanover location. I decided to take a chance and stopped in. I luckily had the pleasure of meeting Jennifer who was kind and empathetic and understood my frustration. She called Customer Service and after speaking to a few representatives and spending a lengthy time on the call my issue was resolved! Thanks to her professionalism,knowledge and persistence she has gained a loyal customer at this location. Although I live 40 minutes away I will definitely drive the distance for such great service!”
“Manager Joe and the team at Verizon rockaway are the best! Helped me get the new IPhone 15 TB when no one else had it in stock! Seamless transition and awesome friendly and professional service. Cannot recommend them enough!!!”
“Needed to add a business line and thanks to Dan it was seamless and smooth. He was able to answer all my questions as well as get me out that day with my new phone. Couldn't recommend this location or Dan enough!”
“Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.”
“Not a big review writer but had to comment on the service I received at Short Hills Mall Verizon today. Patrick is just awesome! So knowledgeable and professional, friendly and helpful. Every Verizon store needs a Patrick!”
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“I was genuinely impressed by the exceptional level of service. When I encountered an issue with my phone, they patiently stayed to ensure it was fully resolvedsomething I found truly commendable.
In particular, Brian’s thorough explanations and his considerate approach toward those less familiar with technology clearly demonstrate a level of professionalism that significantly enhances the overall customer experience.”