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“Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.”
“Great experience. We were greeted right away and a representative was quickly there to help. Got exactly what we wanted, offered more items but were not pushy to sell. Gave us exactly what we asked for.”
“So much help from this location and place, they gave us everything that we needed, helped us through our whole process with patience and understanding the whole way, huge thank you to Sunil for helping us so much”
“He greeted me. Unfortunately, my phone was broken by screen protecting. So... thanks to my insurance covered. He will get a replacement. I'm looking to make sure to check......my phone is not good. Cause alignment bit off way. Then he offered me a second glass and tried again to make sure it was perfect alignment.
He did take care and very policy. He smiles. Them was good job. ?”
“My wife and I recently visited the store and had an excellent experience with Puma. She was knowledgeable and friendly. She took the time to understand our needs and recommended the perfect deal for my wife. I appreciate her honesty and the lack of pressure to buy the best 4th of July promo. The store was clean and well-organized, making it easy to find accessories and compare different devices. The checkout process was quick and seamless. Overall, I highly recommend the Middlesex location for anyone looking for a new phone.”
“This is my favorite tmobile store! The staff are super kind and knowledgeable. It is my best experience at a tmobile ever, If you are in the area and are looking to open a new account or upgrade your phone this is the place to go!”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“Had a bit of disaster with the 365 plan and another store. I had waited over 4 days without a phone and was about to go on vacation. Pretty stressful situation with a lot of frustration due to miscommunication with a different store.
Miguel was very patient and professional during the entire process and sought to help in any way possible. We went over a number of options and he actually helped me secure an upgrade for my phone after spending nearly 2 hours exploring each option. The attention to care and empathy displayed by him was top notch. This T-mobile location is not near my home, but I would return due to extreme diligence, transparency and knowledge displayed by this manager.
Rosa was also very helpful in setting up my new phone.”
“After having issues connecting my home cameras to my 5g i contacted the general customer service number and was told to visit the closest Optimum location. And so I brought my device to this edicon location to be switched out for one that gives me an option to connect to their 2.4g and 5g. The female representative assisted me with the exchange after the initial young male representative didn't seem to be familiar with that issue. Didn't take more than 10 minutes. I was in and out. I was satisfied with the service.”
“Katyana Perez was such an amazing T Mobile representative. She was very knowledgeable and radiated a great deal of positivity when answering my questions and concerns. The team also works well with each other and keeps the store running smoothly. I would definitely recommend stopping by and getting your business done with Kayana Perez at the Menlo Park location .”
“This review is for that best customer centric rep Leo. He is beyond amazing and the way he helped us with porting my husband’s phone number was beyond amazing. He solved the issue in 10 minutes that this store manager and another rep couldn’t resolve and just misguided us to contact the old service provider. Thankyou Leo!! you are truly amazing!!!!”
“Update-Luca saved the day. He was able to replace the non-working charger. Also was able to figure out the issue with the locator. Problem with safari but he showed me a workaround. Great job Luca. Changed from one star to four stars because he fixed a bad situation created by the first employee. Initial post- Our $45 charger just stopped working. We bought it a free months ago at a Verizon store. Rep Nayyar said nothing they can do. Wouldn't even look up when I purchased it. Said she couldn't. Said I should call Apple. Might as well buy accessories at Apple for all the help you won't get here. She seemed bothered about having to help at all. The location on route 18 in east Brunswick is much more on the ball. If you come to this store I suggest waiting for someone who actually doesn't mind doing their job. Asked to fix my location (near me now gets wrong county). After wasting my time she said I have to wait for someone else. New? Untrained? Doesn't care? Hates job? Super crappy experience. Had her hand out ready to charge me $46 to buy a new charger. In event she gets sales credit I will let the person I am waiting for ring it up. Shaking my head.”
“Store manager and his associate were able to handle a complicated return of modem/router equipment. I appreciate how much effort they took to resolve what should have been a simple return.”
“Wonderful experience!
My old phone was having difficulty transferring files to my new phone... The salesperson accepted the challenge and tried many different ways of making the transfer with ultimate success! I am so grateful and happy that he was so dedicated, persistent, and competent! ...And friendly on top of that! Many, many thanks ?”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“Sean Sullivan has been exemplary through my dealings at this location. Helped me set up my phones and watches. I was annoyed by a tech visit and strongly believe stole my watches. I typically don't give reviews and when I did I actually gave Sean a bad review. Not my intent. It was reflected toward my stolen devices that Sean is helping me with. Filed a police report. I just don't want to pay for something I nolonger have in my possession.”
“Metro PCS is another cell phone carrier in the area. They seem to be similar to Boost mobile and T-mobile in that they have a lot of prepaid plans and phones. Their coverage area is good in the New York Metropolitan area. There are no annual contracts and they are on the T-Mobile network.”
“My husband and I recently upgraded our phones at the Verizon store in East Brunswick. Durell Miller (D.J.) assisted us and he was excellent! He’s very personable and he answered all of our questions with a smile. He was patient, friendly and knowledgeable. We appreciated the excellent customer service and his pleasant demeanor. Verizon is fortunate to have him on their team. Thanks again DJ.!”
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“This T Mobil is the best T mobile ever.!!!! Luis is amazing... very patient very friendly... his team mates are nice also they even stayed after hours to make sure my problem was fixed . I came is with a damaged phone and they went out of their way to back up the phone for me and restore it on the new phone . All other T Mobil's could not help me accept this store ... thank you LUIS 😘 you the best!!!!”