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“Honestly everyone here was great. Everyone helped me get out of my old carrier plan and made me feel comfortable and confident with my new phone and even walked me through my new phone set up and cancellation of my old line. I absolutely recommend this location for everything”
“Owen and Ali were very personable and positive! These guys were enthusiastic and knew their business to a Tee. Very helpful to assist me with upgrading my fios and cellphone! Very intelligent and patient with me!”
“David is so incredibly helpful!! We live far from this store but popped in one day when in the area and my phone completely died and required a replacement. David was so helpful and patient. We now drive back out to this store for any Verizon needs, so we can work with David.”
“I just literally had a great experience today at this location with Kevin! We needed WiFi for our new place came in and was out in less than 20 minutes he helped out great attitude and attentiveness. We really appreciate great customer service. Thanks Kevin again!”
“I stopped by the store in North Brunswick with a problem. I had broken my power cable to my Wi-Fi. The person working there informed me that the cables were only available by calling T-Mobile 611. He then paused said wait a minute and went the extra mile to find a cable I could borrow. Awesome service with kindness.Great Customer service.”
“For someone who has severe social anxiety, Dennis and Leroy were extraordinary amazing at putting me at ease, making me feel welcome, answering all my questions and helping me with things I've been putting off for months/years through t mobile. I was so amazed by their humor and gentleness, that I ended up purchasing a new phone for myself when my husband and I showed up with the intention just to buy one for him. Dennis and Leroy are such an effective team, and need to be given raises. Immediately. They were able to help me lower my plan to boot! I left t mobile so happy and will continue to visit this one location specifically to see them. Thank you for hiring Dennis and Leroy. They are considered national treasures in our household. Never let them go.”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“Recently subscribed to Optimum Mobile so I went to the Edison store for help. Lander provided outstanding service while helping me set up Optimum Mobile and a cellular iPad. He was patient, professional, and took the time to answer all of my questions without making me feel rushed. The entire process was smooth and stress-free thanks to his expertise. I was very happy with the overall experience and truly appreciate his excellent customer service.”
“Isaiah was extremely helpful, professional, friendly, and knowledgeable on all the various verizon products. He is am exemplary employee and person that truly made my Verizon experience so worth the time and money I spent. He deserves a raise.”
“My husband went in to get help with a messaging problem on his phone. Pedro and Aaron were super helpful. Friendliest customer service I've experienced in a long time! They're the best!”
“Good Day All
Returning customer here at the Metro by T-Mobile in south river. Jon assisted me and I must say Thank you so much. Very professional, very welcoming, understanding. Efficient, and just all around very knowledgeable. Metro has merged and upgraded tremendously. I’m so glad I walked into this store today. Very satisfied and I will be coming back to Metro from my current carrier because of the information provided by Jon on my visit today. They are doing an Amazing job over there my family has all come to this location..
Thank you again Jon I will be back with my family and we will be coming to see you…
Have an Amazing Day
Queen”
“I had a pleasure of working with the new Experience Team on Saturday, August 1, and I wanted to share my positive experience. Sim was absolutely wonderful. Her knowledge, professionalism and patience were truly commendable and she made the entire experience, both enjoyable and productive. She took the time to answer questions thoroughly throughout the process. I was also impressed by the entire Experience Team. They were always team members available to assist, and everyone was exceptionally friendly, respectful and eager to help. Thank you to Sim and the entire Experience Team for your outstanding support and dedication. It was greatly appreciated.”
“For such a small store, the service and the young gentleman helping me pick out my first smartphone was excellent. I'm very pleased with my service. Thank you so much 😊”
“Jadira Hernandez is such an amazing employee. She had a lot of product knowledge and made it super easy to put my screen protector on my phone. I was there with my toddler and she was super kind and thoughtful and made the wait of her putting it on so easy for my son too. She's a gem, thank you Jadira for your expertise, excellent customer service!!!!!”
“My friend who is 83 years old and I went to this Verizon store yesterday. The associate Cassandra was so very patient, helpful and professional in helping my friend to select her new apple phone. It took quite a long time to find the right phone, but Cassandra went out of her way to find what my friend was looking for. What an exemplary employee Cassandra is! We would definitely come back to this Verizon location. Thank you for your help!”
“The manger Christian is great. He is very helpful. I would recommend my friends to go that store. The other staff members are also helpful. They be jamming in that store. I wouldn't mind working there part time. I like going to visit them.”
“That’s the best customer service you could get from this store. There is a three man’s inside. They are very professional Frankely he’s the one that he assist me today. Thank you.”
“Christian is honestly one of the best Verizon representatives I’ve dealt with. I ported my phone number from another carrier to Verizon, and since day one I was having problems because nobody could activate my phone. I called technical support and even visited other Verizon stores, but nobody could fix the issue.
As soon as Christian helped me, he resolved everything within minutes and activated my phone with no problems. Excellent customer service. Thank you, Christian!”
9:00 AM - 6:00 PM
21 Bayard Street, New Brunswick
Internet Service Providers
“I have no idea what the purpose of this building is. I know it is owned by Verizon, and it's possibly a corporate office. However, it is a very cool brutalist building, and for that alone, I enjoy it.”
“Omobola (MB) was truly amazing! She was kind, supportive, and incredibly helpful with the issue I was having with my replacement phone. Her patience was so reassuring, and she made me feel comfortable from the very beginning. She genuinely wanted to help and repeatedly assured me that she wanted to make things right. I would go back to her again and again. She is knowledgeable, professional, and truly cares about her customers. Thank you again, MB!”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“The store in Route 18, East Brunswick. NJ is 100% much better than dealing with them (customer service) on the phone. Unfortunately the phone calls then up in some foreign countries they don't actually know how everything is around in Jersey. Sometimes between the thick accent my mind is a collision we cannot understand each other which standing up in repeated phone calls and there is not a resolution. Unfortunately the store is limited to a few tast. But they do help you and they give you the correct information.”
“Christopher Gombins, Provides the best & pleasant service. So you guy's do decide to visit this store ask for Christopher Gombins. He just absolutely the best.”
“I had a great experience with Yasmine. She was very kind, friendly, and helpful. She made me feel comfortable and welcome right away. I really appreciated how respectful and caring she was.
I would definitely recommend Yasmine to others. She is a wonderful person, and I am very happy with my experience. Thank you, Yasmine!”
“I had an excellent experience at this Verizon store. The customer service was outstanding from start to finish. Mohamed was absolutely amazing — incredibly helpful, knowledgeable, patient, and professional. He made the entire process smooth and stress-free, answered all my questions, and went above and beyond to make sure I got exactly what I needed. It’s rare to find service this good these days. If you visit this location, definitely ask for Mohamed — you’ll be in great hands!”
“Jayden was extremely helpful and went above and beyond to help me get my phone up and running after switching to Verizon from another carrier. He made the whole process easy and made sure everything was working properly before I left. I really appreciate his patience and great customer service. Thank you, Jayden!”
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“John the supervisor helped me with my warranty and I love his professionalism and on top of that he’s funny as heck! Thank you T-Mobile for having him work at this location”