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“I'd like for you to know how wonderful the young man that helped me, J D, was. When I first went in no one was able to help me and there were 3 people there. They all had I Phones and knew nothing about Samsung phones. Fortunately JD came back out from lunch and was able to help me. He told me that he learned alot from the last time he helped me. He bothered to learn, on his own, about my phone. I would like you to be aware of your exceptional employee. The other 3 just looked away.”
“Chris helped me and my son with a new phone -with patience and care. He was multi tasking to get up finished up while he was trying to help other customers waiting in line. He was fantastic!”
“This was my best experience with a cellular store. Steve and Dave were not only extremely knowledgeable and helpful, they were nice and kind. Very patient with me as we looked through the options of my plan to add a new line. I would highly recommend visiting the store if you have any purchases, upgrades or questions. I couldn’t ask for a better experience. Thanks again Steve for all your help.”
“I stopped by the store in North Brunswick with a problem. I had broken my power cable to my Wi-Fi. The person working there informed me that the cables were only available by calling T-Mobile 611. He then paused said wait a minute and went the extra mile to find a cable I could borrow. Awesome service with kindness.Great Customer service.”
“For someone who has severe social anxiety, Dennis and Leroy were extraordinary amazing at putting me at ease, making me feel welcome, answering all my questions and helping me with things I've been putting off for months/years through t mobile. I was so amazed by their humor and gentleness, that I ended up purchasing a new phone for myself when my husband and I showed up with the intention just to buy one for him. Dennis and Leroy are such an effective team, and need to be given raises. Immediately. They were able to help me lower my plan to boot! I left t mobile so happy and will continue to visit this one location specifically to see them. Thank you for hiring Dennis and Leroy. They are considered national treasures in our household. Never let them go.”
“When I walked into the T-Mobile store, I was beyond frustrated because I couldn’t understand why I still had a balance. I came in heated, but Tom, the store manager, stayed calm and patiently helped me sort everything out. At first, there was some confusion on my part, but he handled it like a pro and found a way to get me a new phone. Shoutout to Puma as well—she’s the bomb.com! Keeping cool with a hothead like me is no easy task, but they nailed it. If you want top-notch service, go to the T-Mobile in Middlesex. They know their stuff and genuinely care!
Thank you”
“Very nice receiving staff. They even uploaded me 1 day earlier before my scheduled appointment it helped me to move on my next load. About 4 trucks can park in their yard for overnight”
“My husband went in to get help with a messaging problem on his phone. Pedro and Aaron were super helpful. Friendliest customer service I've experienced in a long time! They're the best!”
“Recently subscribed to Optimum Mobile so I went to the Edison store for help. Lander provided outstanding service while helping me set up Optimum Mobile and a cellular iPad. He was patient, professional, and took the time to answer all of my questions without making me feel rushed. The entire process was smooth and stress-free thanks to his expertise. I was very happy with the overall experience and truly appreciate his excellent customer service.”
“For such a small store, the service and the young gentleman helping me pick out my first smartphone was excellent. I'm very pleased with my service. Thank you so much 😊”
“The manger Christian is great. He is very helpful. I would recommend my friends to go that store. The other staff members are also helpful. They be jamming in that store. I wouldn't mind working there part time. I like going to visit them.”
“I had a pleasure of working with the new Experience Team on Saturday, August 1, and I wanted to share my positive experience. Sim was absolutely wonderful. Her knowledge, professionalism and patience were truly commendable and she made the entire experience, both enjoyable and productive. She took the time to answer questions thoroughly throughout the process. I was also impressed by the entire Experience Team. They were always team members available to assist, and everyone was exceptionally friendly, respectful and eager to help. Thank you to Sim and the entire Experience Team for your outstanding support and dedication. It was greatly appreciated.”
“Went there with my daughter who had phone issues and although they were very busy, they were very accommodating and friendly. Helped my daughter find the right solution and fix.”
“She is sweet and care and kind and helpful I just recommended someone to you guys today they asked me where I got my phone and I told them about you guys so I hope they went there today thank you guys for helping me out today have a blessed day”
“That’s the best customer service you could get from this store. There is a three man’s inside. They are very professional Frankely he’s the one that he assist me today. Thank you.”
“Where do I start Dwayne so such an amazing team member her be explained everything very well any questions I had he made sure I did not leave the store until I had no more questions he’s a valuable employee to the team he seemed like such an outgoing person I can tell he really cares for his customers thank you so much for that amazing experience”
“This is the only Verizon store my family and I will go to because patient, knowledgeable, and professional staff like Trinity. She did every thing in her power to help us with a complicated situation and miraculously was able to help us resolve it! Trinity deserves all the applause and recognition. I hope senior management recognizes how valuable she is compensates her for going above and beyond.”
“Luis definitely deserves a big raise he made a difficult situation very pleasant. Such a pleasure Sam has been there since the beginning and has great knowledge along with a great personality. He has abounding patience which is very appreciated.”
“Christian is honestly one of the best Verizon representatives I’ve dealt with. I ported my phone number from another carrier to Verizon, and since day one I was having problems because nobody could activate my phone. I called technical support and even visited other Verizon stores, but nobody could fix the issue.
As soon as Christian helped me, he resolved everything within minutes and activated my phone with no problems. Excellent customer service. Thank you, Christian!”
“Stopped in to upgrade my phone, was greeted by all three employees and was gratefully approached by Derek. A very respectful, polite and professional young man. He was very helpful, quick, efficient and informative. He was very honest and thorough with explaining Plans and Trade-In prices. Unfortunately we learned that the Westfield store devalued my Mothers trade in back in March almost $600!! Derek takes care and effort with his customers, unlike the Westfield staff!”
“I had an excellent experience at this Verizon store. The customer service was outstanding from start to finish. Mohamed was absolutely amazing — incredibly helpful, knowledgeable, patient, and professional. He made the entire process smooth and stress-free, answered all my questions, and went above and beyond to make sure I got exactly what I needed. It’s rare to find service this good these days. If you visit this location, definitely ask for Mohamed — you’ll be in great hands!”
“I received excellent service from Eli today at the East Brunswick store. He was informative, patient and explained every detail. He helped me figure out a way to bring my bill down while adding a few new streaming channels. He printed out forms and went through them slowly. I never felt rushed. Thumbs up for Eli!”
“I had a great experience with Yasmine. She was very kind, friendly, and helpful. She made me feel comfortable and welcome right away. I really appreciated how respectful and caring she was.
I would definitely recommend Yasmine to others. She is a wonderful person, and I am very happy with my experience. Thank you, Yasmine!”
“Jayden was extremely helpful and went above and beyond to help me get my phone up and running after switching to Verizon from another carrier. He made the whole process easy and made sure everything was working properly before I left. I really appreciate his patience and great customer service. Thank you, Jayden!”
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“John the supervisor helped me with my warranty and I love his professionalism and on top of that he’s funny as heck! Thank you T-Mobile for having him work at this location”