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“The service provide within this store would have to say if not the best but almost near the most hospitable service ever provided to me. Ended everything with exactly how a happy ending should end after visiting this Verizon store and there fine associates.”
“We finally decided to upgrade our phones and visited this Verizon store last Friday as it’s close from our house. Mr. Smerlyn took cake of us everything including the transfer of data from old phone to new one. It was such a pleasant experience. It’s located in a small shopping square and lots of parking spaces. I highly recommend!”
“As someone who is often anxious about changes, my anxiety was blown away by the care and attention demonstrated by Michael Takeall. Though I have made only one call so far, I am extremely happy about returning to T Mobile, mainly because of the positive experience I have just had with Michael, here at the 96th and Broadway location.”
“I was looking to switch from boost with my song and this amazing young lady help us. Her name is very unique as well, Clarelly. She is pretty good and know her stuff.”
“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“Demetrius made our shopping experience personalized, kind, and smooth! He should absolutely be given a raise!! The kindness and patience he showed my mother in law tonight was what every company should aspire to have every employee posses. The store itself was very clean and very conveniently located in the other staff that we encountered were very kind and friendly as well however… He was truly such a rockstar. I slipped him a note when we entered about how I wanted to add my mother-in-law to my phone plan and did not want her to know the price of anything as she has been going through an extremely difficult time and he went above and beyond the call of duty. If you are looking for top-notch service then definitely come here and ask for Demetrious. Also, I love Tmobile and I’ve had them since I can remember… Excellent service all around. This location is fantastic”
“Came to this store for a new phone and left out with more than i expected not knowing what qualified for until Elizabeth assisted me. She is very helpful, patience, and generous. I’m glad I came to this T-Mobile and Elizabeth was there to help! Appreciate her”
“I have been in several times. I don't know about the others, but Mathew has been consistently helpful and attentive. As an older adult I particularly appreciate his patience and excellent service.”
“Went to this establishment yesterday and Clark was just the best . Not only did he help me in multiple ways to get 2 new phones i didn’t have to wait very long i was in and out . If i can recommend anyone for employee of the month it would be him thank you so much Clark and if you see this don’t forget to talk to those nephews and nieces of yours . lol”
“Great staff, everyone for the most part attentive to all customers needs. Andres was very very helpful in my account which was difficult to begin with. Marz was a please to when Andres wasn't available.”
10AM - 8:30PM
2100 88th St G-4, North Bergen
Internet Service Providers
“Jeff was very courteous and attentive and pays huge attention to detail. I came to upgrade my phone and he helped me find the best deal for me. I walked out with my new phone with all my stuff in it, and a new Apple Watch and this new plan with so many perks. Because of him, I will stay in T-Mobile for an even longer time!”
“I recently had a fantastic experience at the store. Sebastian was incredibly helpful and knowledgeable, guiding me to find the perfect phone for my needs. The service was prompt, and he took the time to address all my questions. Overall, a great place for anyone in search of a new phone. Highly recommend!”
“The representatives were nice but they gave me conflicting information. One asked me to bring the documents in but once I did, another said I had to do it over the phone on my own.Oh well, they were nice though so not going to take off another star”
“Excellent serviceI am 100, just one manager, it would be good to at least put a stool or chairs to wait since many times you have to wait more than an hour for the data transfer and there are older people who need to sit”
“(Translated by Google) I was very satisfied with the service offered by Jose! The best service, he helped me and super patient..Super recommended!(Original)Me senti muy satisfecho con el servicio ofrecido por Jose! El mejor servicio, me ayudo y super paciente..Super recomendado!”
“The personnel have been patient and helpful in resolving an apparent problem with the return of a deposit on an Internet Gateway. However it took multiple visits to the store to resolve the issue. Ultimately "Wendy" took on the issue and was excellent in getting to a conclusion.”
“Called the other day 30 minutes before closing to ask about tmobile Tuesday cups, whoever picked up the phone was really nice and asked me to go and pick my cup up, when I went Malachi helped me with kindness and a smile. I'm forever thankful!”
“I recently went to this location because I was having trouble with my T-Mobile account, the staff was amazing and helped me out real quick. I highly recommend everyone to come here if you need help with anything.”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“I received the exceptional service from Michelle during my recent visit to this location. Michelle went above and beyond in assisting me with finding the perfect phone that suits my needs. Her dedication to understanding my requirements and recommending the most suitable options was impressive. Furthermore, Michelle exhibited incredible patience and extensive knowledge throughout the process, ensuring that I felt confident in my decision. I want to emphasize that Michelle's exceptional customer service truly made a difference in my experience. Her attention to detail, expertise, and friendly demeanor set her apart. As a result, I would highly recommend her to anyone visiting your location in need of assistance. Once again, I want to extend my sincere appreciation to Michelle, who undoubtedly played a significant role in making my purchase a seamless and enjoyable one.”
“I just purchased a new phone and Kunj was the person I dealt with. He was professional, knowledgeable, and extremely helpful. He answered all my questions and was extremely patient with me.If I ever need anything else I would only go to Kunj.”
“SHOUTOUT TO CHELSEA!!Called customer service # Wed am. On hold for 40 minutes - Hung up. 400 pm. Another 40 minute hold. Tried text. Ellen at the other end wanted me to put this through insurance, bc she didn't know a simple troubleshoot like RESET network. ?♂️I'd had enough, and went into my local shop here. Chelsea reset my device, and in 10 minutes, everything was back in order.As customer svc totally sucked (one of the reps said he was disconnecting the call, so I disconnected, but then he called back- no thanks, too little, too late, bud...)This is 0% reflection on this store, but *CORPOŔATE TAKE NOTE AND PLS DO BETTER *.This resolution was so simple- took 90 minutes to get horrible, incompetent svc. by phone, and only 10 minutes in-person, to fix the bugs. It's really not that complicated.Chelsea & the gang: 5.Customer Service: 0.”
“I was attended by Edgar, great attitude, super patient and very helpful. Edgar makes the experience of changing your phone so easily even if you spend a lot time in the store; he suggests additional accessories you might need but not pushy. Overall great customer service, thank you!!!”
10AM - 8:30PM
5800 Bergenline Ave, West New York
Internet Service Providers
“Good morning, my name is Dayana Avila, I am super grateful to Mr. GREGORY CASTILLO from store 8355 located at BERGELINE Ave & 58th st, for his magnificent attention and most importantly, his way of finding a solution to any problem that one may encounter at the store. with the cell phone and one then leaves satisfied with their attention. Thank you Gregory continues with his beautiful mission in customer service when we leave with a smile and satisfaction. GREETINGS!”
“I drove 20mins to that store mainly because of their reviews. They did not disappoint! Destiny, Randy and Alexis are the friendliest people you'll ever encounter! They took their time and even stayed past their closing time to help me out and guided me to get the best deal I could get. They are very professional and know their products and plans, unlike other retailers who are clueless, live you in the dark and simply could not care less. This is not the attitude here, they are second to none and I highly recommand that store to anyone looking to buy, upgrade or just bounce ideas around, you'll be well taken care of!”
“Kudos to whoever hired Danny Franco. Mr. Franco helped me with the upgrade of my internet service. He did so with such ease, a smile, an explanation of the terms and conditions, all while keeping a smile on his face.I needed to change my internet connection for faster speed and headed over to the newly minted office located on 108th Street and Lexington Ave. There I met Danny, who was kind upon greeting and eager to assist me with my request. As soon as we got started he asked me questions pertaining to my use of service. Due to my answers, he suggested that I upgraded and mentioned a promotion that the company was offering. During my time with Danny, I found him to be very knowledgeable, patient and helpful, on top of being on of the friendliest representatives that I’ve ever encountered in Spectrum.He explained everything to the tee, took his time with me/daughter (on the phone) and allowed me to get the best bang for my buck.You can tell that Danny loves what he does. He has found his niche. I truly appreciated his kindness. I had just gotten hacked and was feeling rather down. Mr. Franco, saw to it that I had a smile on my face and walked away from the transaction pleased and not obligated to make any decisions that were not befitting me.Whoever is Danny’s Boss-give this guy a Raise/Promotion ! I’m definitely sending All of my Family/Friends over to this site. Yes, because of Danny.Please let him know that he Rocks!!!Keep up the great work!”
10AM - 7:30PM
1407 St Nicholas Ave, New York
Internet Service Providers
“(Translated by Google) EXCELLENT CUSTOMER SERVICE FROM THE STAFF, GOOD DEALS OF EQUIPMENT !!!(Original)EXCELENTE SERVICIO AL CLIENTE DE PARTE DEL PERSONAL, BUENAS OFERTAS DE EQUIPOS!!!!!!”
“I visited the Columbus Circle location last Sunday. I was greeted by Conor who was quick to assist me with an issue I was experiencing with my service. He was efficient and amicable and able to resolve everything in 30 minutes! Thanks Conor!”
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“The owner of this Boost store in Bloomfield is always very helpful with our family plan changes and phone upgrades. I have never had an issue there after at least 10 years of service and would highly recommend getting your Boost phones, accessories and service from there. The prices are very fair and the quality is high. Thank you.”