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“Brandon was and is amazing. He is very knowledgeable and wants to make sure that when you leave you are satisfied. He was very patient when he had to call customer service three times. He was very cordial and greeted all who entered the store.
Whenever I have a need for Verizon services, I will definitely seek Brandon’s guidance.”
“We walked into the store with my wife and my mother, and Josh immediately made us feel welcome. He offered us water and answered every question we had in detail. It was honestly the best customer service I’ve ever experienced.
Because of Josh’s outstanding service, we switched our cell phone provider on the spot and chose Optimum. He made the entire process easy and stress-free.
I highly recommend asking for Josh if you’re thinking about changing your cell phone provider. You won’t be disappointed!”
“My card expired so I had to update the information. Used the T-MOBILE app. What a hassle.
Stopped in to T-MOBILE in Wayne, NJ on Hamburg Turnpike. Explained my situation to sales representative, Aaron. He verified my id, took care of problem and had me on my way in less than 7 minutes. Polite and professional. Excellent!...eap”
“David was great and incredibly helpful. He quickly helped me solve my issue and made sure I got the best possible solution. However the lack of AC in the store is ridiculous and makes for unfit working conditions!”
“I don’t know what to say is just that the staff and the manager was extremely patient and respectful great sales people also I only came to look at phone not to purchase but I left with a new phone and saved money on my bill”
“I had the pleasure of stopping by the T Mobile North Bergen location and was helped by the lovely Chelsea Gonzalez. She was very knowledgeable and thorough in all the information I asked and gave incredible customer service. She gave my family and I the best options when it came to service plans and upgrading phones. Thank you for your helpfulness Chelsea G!”
“Allen in the Little Falls store was a lifesaver. He fixed problems that the shady Boonton Store created with our account. He was patient, helpful, and courteous and took his time with us. We are extremely satisfied with Allen, the service, and the whole staff in this store.”
“I just walked in and Dishant was the nicest salesman I’ve ever met. Not pushy just accurate. Almost like he knew what phone I would like. He accommodated the whole sale. Helped me to transfer all the apps from my old phone to the new one.
Phone case was also perfectly matched. I will definitely recommend this T-Mobile store.
Excellent salesman !!!!”
“I just stopped by Verizon in Emerson NJ. I have to commend Francisco. Not only did he find a way to lower my bill, moreover he helped me log into my Verizon account and navigate the app. Kudos to Francisco of Russell Cellular. He is the type of employee that one would want to have”
10AM - 8PM
885 NJ-17, Ramsey
Internet Service Providers
“I have to write and praise three gentlemen at the Ramsey location. I went in a few weeks ago and the manager Joe (who helped me several years ago) assisted me. He was patient and answered all of my questions ( I had a lot) professionally. I purchased a phone, tablet and watch with his help. Once I received the items I went back into the store and was sad to learn Joey was on vacation. However, with the help of Aneudy I was pleasantly surprised. He offered the same professionalism and care and support as Joey. There was another man named Jesus whom also would jump in and answer questions if Aneudy had to assist another customer. I do believe these three gentlemen should be praised for their efforts. I will be back in the future and will send friends ans family their way!Thank you!!!!Sincerely,Donna L.”
“The employee was really helpful and knowledgeable about all the phones and plans. She explained the difference between all the plans and what would work best for my needs. I was really happy with the plan and service I received from the saleswoman. I believe that Boost mobile will be my carrier for a long time.”
“I would love to thank Nahed the lovely Egyptian girl , she was very knowledgeable and offered what I really needed .. of course I couldn't say no because of her lovely smile and beautiful eyes, she even set my expectations on the high bill and said just to save the shock and not to come back but she doesn't know I will always come back for her ♥”
“Huge shoutout to the incredible team at T-Mobile Passaic! 🙌 Their patience, kindness, and expertise in resolving my issues and upgrading my service were truly exceptional. Special thanks to Kedwyn, Louisa, Stephanie, and Henry for making my experience so positive! You guys are the best! 💖 #Staff #Patience #Kindness #Resolution #Upgrade #Service #Experience”
10AM - 8:30PM
177 3rd Ave, Paterson
Internet Service Providers
“I shattered the screen protector on my phone just as the Cubs and Blue Jays game was playing. The last thing I wanted to do was leave my house, but I had to not only did they help help me extremely fast, but they also had the Cubs and Blue Jays game playing in the background for the customers to watch while waiting! This was amazing. Definitely a main reason I will be Back. Unbelievable, fast service and expertise. Didn’t miss a minute of the game thanks again !”
10AM - 8PM
469 NJ-17, Paramus
Internet Service Providers
“I had an outstanding experience at Verizon thanks to Kevin. He went above and beyond to help us, patiently walking us through a long list of steps without ever making us feel rushed or overwhelmed. What really stood out was how knowledgeable and thorough he was—he made sure we understood everything along the way.
On top of that, Kevin also helped us navigate an insurance claim, which could have easily been stressful and confusing. Instead, he made the whole process smooth and manageable.
It’s rare to come across someone so genuinely helpful, professional, and committed to great customer service. Verizon is lucky to have him—thank you, Kevin!”
“I just had the best experience with Ricardo at this location. He was extremely friendly, knowledgeable and helpful! He took the time to ensure I received all the credits and promotions in my package. He had so much patience and accommodated others in between to make everyone happy. The way he juggled everything and everyone was very impressive to say the least! He deserves a 100 stars!”
“These guys are wonderful. Chris was awsome..i had an issue at the Garfield store i sensed they just didnt want to assist us..I knew they were just give me bs. Went to Clifton store on Lakeview great bunch of guys!! In and out in less then 10 minutes!! Chris is the best!”
10AM - 8PM
382 NJ-3 B6, Clifton
Internet Service Providers
“Had an awesome , pleasant experience with the Verizon specialist Robert. He answered all my questions took his time, explained my options.No forced selling felt like I was working with a friend I knew for years. It truly is the way phone purchasing should be! Keep up the awesome work Robert.”
“I give this store a 5, the representative Alexa and Andres helped me a lot. I came in with an issue from another location and they helped me get everything on my account back in track. They took their time and make sure everything was how it was supposed to be.”
“I had such a frustrating experience trying to resolve my issue before coming to the T-Mobile location. I first tried going through the app, then a live representative who even mirrored my phone to troubleshoot, then tried online again — and after all of that, I was told I needed to go into a store in person. I went to another location first, and while they were helpful, they could only partially help me with what I needed.
Then I came to Willowbrook Mall and Trevor completely changed the experience for me.
Trevor actually listened to my entire situation and took the time to advocate for me instead of brushing me off or giving up. This was a LONG and complicated process, but he stayed patient, professional, and determined the whole time. He even called corporate himself to keep pushing for a resolution. His assistant manager, Fabio, also stepped in and supported the process, and together they really fought to help me.
You can tell they genuinely care about customer service here. I never felt rushed or dismissed, even though my situation was complicated and time-consuming.
Update: with their help, I FINALLY got what I wanted. 😊
I 100% recommend this location. Huge thank you to Trevor and Fabio for going above and beyond to help me!”
“Can’t comment on the store itself, but Jeffrey was super helpful, pleasant, and easy going.
The store is lucky to have him.
The whole process was smooth, with new phones, new lines, bundling internet, and saving some $$.
Had a porting issue and he helped fix it after hours.
Definitely ask for Jeffrey.”
10AM - 8PM
341 Rte 4, Paramus
Internet Service Providers
“This Verizon location has a great customer service. We had an outstanding experience switching our service to Verizon thanks to the manager Shanequa. Shanequa and Hadeel, one of the team members, made a potentially stressful switch from my old provider seamless and quick. Not only were they professional, but they also went above and beyond to secure a fantastic discount and some great promotions on our new plan and devices.
Hadeel is phenomenal. She handled everything with efficiency and expertise. She has the greatest customer service skills, she was very patient and detailed.
Both Shanequa and Hadeel exceeded our expectations.
Truly stellar customer service!”
“We had a great experience with Hadeel! She was so kind and helpful and made it such an easy process. Also provided us with so many options to get the most out of our experience/purchase.”
“Emil was very helpful and knowledgeable with the promotions they have running, I've been dealing with issues with T-Mobile for years so I'm happy he was able to help me”
“Thank you for the great help. I walked into the store and Aya ? was there for helping me. She’s a good stuff. She explained everything for me and the team were really welcoming.”
“Luckily walked in when it wasn’t busy and Carlos M. (Senior Manager) was available. Helped me right away. My issue required him to connect with Verizon over the phone and he kept me posted every step of the way. Without going into details, Carlos went the extra mile so I could walk out of there without a worry.
Thanks, Carlos!”
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“Carlos from Fairlawn store is the man!!!
When I was traveling for work my old phone died and had to go to another Verizon store to buy a phone. At that time we could not get into the phone to transfer all of my information to the new phone. I took it to my home store in Fairlawn and Carlos figured it out and was able to transfer everything. His customer service was exceptional he was determined to solve issue. He understood that I am not so tech-savvy and I needed his help. He obviously knows what he's doing and I am grateful for everything five star experience.”