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“Honest review here. The people are fantastic in the branch in new city. Personal service, good rates, highly recommend.
A separate rating would go to the website and access to certain information on the app and the website is quite clunky and somewhat limited.
Overall I am a happy customer”
“The Bardonia branch at affinity makes banking enjoyable for a change. Donna, Nancy, and Renee are personable and helpful. Joseph the manager is the cherry on top. I recommend them for all your banking needs.”
“We’ve been banking with Orange Bank & Trust Company for several years, and the experience has been consistently exceptional. The Middletown Road branch consistently delivers outstanding customer service, and the team is always friendly, responsive, and willing to go the extra mile. In particular, AS-Branch Service Manager, Michelle Piscani has been a tremendous resource—always ready to help, answer questions, and provide support whenever needed. Her professionalism and genuine care make a real difference. We truly appreciate the level of service OBT provides and find them to be a true business partner with our business.”
“I was so unhappy with Apple Bank until I found Miriam Aidoo at the New City Branch. I travel alot and personal customer service is important to me. I am so grateful to have Miriam to work with.”
“Wyckoff’s Bank of America offers impeccable service with an incredibly knowledgeable and friendly staff. Each member of the staff is always available, ready to answer any questions and resolve any needs with professionalism. The branch is well organized, and the banking experience is always pleasant and smooth. This service definitely deserves a very high rating!”
“Julissa at Wyckoff helped me with my CDs today. She was very, very good. She had good recommendation which I went for. She’s very patient and quite good at what she does.”
“Good customer service. I usually don't have to wait very long in line here, sometimes its a little long but they are very efficient. The tellers and staff are helpful. I really like that this bank is in a very safe neighborhood.”
“The Old Tappan branch of Bank of America in Old Tappan is exceptional. The staff is highly competent, professional, and consistently friendly. I always know I can depend on this team to help me with my banking needs.”
“Brandon was professional, efficient, and attentive. He remembered my name on my return visit and helped me complete additional paperwork right before closing without making me feel rushed. Excellent service!”
“Mr. Kosinski is always such a professional as well as a gentleman. Dawn is, as always, such a welcoming and professional Manager. Ms. Castillo is as always so kind and welcoming. The staff at this branch continues to be the best!”
“Michael is fabulous!! As well as everyone in the branch!! Friendly & inviting attitude always!
Elaine has been our banker for many years and vital in assisting during startup.”
“I had such a great experience at the Valley Bank branch in Paramus. The staff was incredibly friendly, patient, and genuinely helpful from the moment I walked in. They took the time to explain everything clearly, answered all my questions, and made the entire process feel easy and stress-free.
It’s refreshing to go to a bank where you feel welcomed and not rushed. Everyone was professional, knowledgeable, and truly cared about helping me. I would absolutely recommend this branch to anyone looking for great customer service and a positive banking experience.”
“If you're looking for a local bank, look no further! Very warm and welcoming, Joe the bank's manager is super friendly and seems to genuinely care. Highly recommend!”
“I currently live in Georgia and am a member of a credit union down there, but was visiting family back home in New York. I had a large check I was worried about carrying back down to Georgia. I was grateful to find that Palisades and my credit union were in the same co-op. Even though I was a visitor, Hakeem looked up my credit union and account and made the deposit immediately. It was a huge relief to be able to get it done. Thanks Hakeem!”
Closed
41 Oak St, Ridgewood
Banks
“Hi I've been to the Ridgewood PNC Bank and wanted to let you know that I had experienced EXCELLENT Customer service for Michele & Eric, always very helpful and knows me by name. Thank You”
“Very nice people making for a pleasant experience. Ruth answered all our questions and made for a smooth transaction. She was very knowledgeable about the product we were interested in. I would highly recommend this branch.”
“The manager Bo is amazing, he is knows everything there is to know about banking at M&T. He took his time to explain best options with all my accounts. I wouldn't bank anywhere else!
Thank you Bo.”
“Elise Higgins did an OUTSTANDING job helping me and my mother with her accounts at Blue Foundry Bank. She was very informed about bank procedure and documentation, and was extremely courteous. Elise is the most informed officer I have dealt with at the bank.”
“Was there today and after suffering identity theft and needing some notary done. Biljana Janevska Was there and she was able to help me get my account info updated n Notarized work done fast efficiently and if I could give her 10stars I would. Thanks again, Biljana Janevska”
“Patricia was absolutely incredible! After a million phone calls to corporate all to find out I had to go to a branch and corporate never successfully scheduled my appointment. I get to montvale and Patricia didn’t hesitate to come help me, she sorted out all the problems with such ease and was such a pleasure to work with! Thank you so so much Patricia!!”
“The staff at affinity in stony point are amazing, they always go above and beyond and are quick to help when you have questions. Its always welcoming that the Jeanine and the staff remember the customers by name and greet you every time you come in. I have banked at so many big banks and the experiences were terrible. Affinity is such a great fit to the community i could not be happier with the service.”
Open 24 hours
255 Lafayette Ave, Suffern
Banks
“Step into Key Bank in New City and discover a refreshing banking experience! Friendly and knowledgeable staff deliver top-notch service with a smile. Efficient and personalized solutions make your financial journey a breeze. A gem in the heart of New City, Key Bank exceeds expectations and wins hearts!”
“Eddie Reyes is phenomenal there. Such a friendly, knowledgeable, and efficient client manager. He helped me open up 2 bank accounts for business along with an issue I had with a check problem. Everything was done professionally and quickly. Can't recommend this branch enough. Everyone here was very easy to speak with and whether through phone or in person can get the job done! I love CHASE!”
“I have been using the Pomona branch of Chase Bank now for the past four years and couldn't be happier. There is almost never a line at the windows and the tellers are always pleasant and helpful. When I walk into the bank, I am often pleasantly greeted by the employees who always make me feel welcomed. I had previously been using the Spring Valley branch, where the employees were generally pleasant, but there were nearly always long lines. At the Pomona branch, I am usually in and out within five minutes. It is always a pleasure doing business with them.”
“Standard bank branch and friendly staff, helps with thing and have a notary if you need one but need to have a TD account. Spacious and space to wait, sometimes it gets busy”
“This branch went above-and-beyond for me so I feel strongly about leaving a 5 star review. I had an issue two years ago (Feb 2022) that no one at TD could resolve-- it was extremely frustrating (the person I was dealing with back then no longer works at this branch). Then in Jan 2024, I casually mentioned the issue to the Godwin Ave bank teller and he gave me the correct contact at Unclaimed Property... who then finally sent me on the correct path to get a check that was owed to me. Rasheeda Kamar was then amazing to work with -- and she followed through with everything (and even sent me reminder emails). Rasheeda was the gold star but I need to also give credit to the entire Godwin Ave branch (the current employees who work there now). Thank you for recovering my funds and thank you for being so nice about it.”
“Been coming to this bank for years and it has changed a lot recently. Sylvia and Angel are excellent - quick, friendly and super helpful. Always pleasant and definitely make an effort to know their clients. The place is always clean and the service is always personal.”
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“The airmont staff is the best. They have provided support when needed the most and are a very reliable bank to work with. Much better experience than dealing with a large corporate branches.”