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“After 9 hours at another Verizon store where we received unprofessional, rude and unhelpful customer service, we went to the Verizon store at 3010 Niagara Falls Blvd Amherst NY 14228. After explaining our previous experience, Yvonne and Athena took all their time to help us correct the issues and errors that were made at the previous Verizon store. Yvonne and Athena are true customer service professionals, and we appeciated their personal attention to problems we were having with our new phones.”
“Went in and saw zion today. Was greeted at the door, treated me as one, and assisted me with changes and upgrade! Saved me monthly on my bill and was able to walk out with a new phone. Great experience and will be back to see Zion for all my needs! Thank you”
“Max was extremely helpful to me multiple times whether it be for my broken SIM card, charing port, or getting a new phone. I definitely recommend coming here and working with Max!!”
“Nick was awesome! I traded in my phone and with all the phones I have traded in in years past, this experience was by far the BEST. Ask for Nick, you will not be disappointed!
FYI, no idea why the name of Laurie Silverman comes up, this is Lori Fuzi.”
“Couldn't finish buying my new phone, have to go back tomorrow because their system is down for 24-48 hours. How inconvenient. Garbage. Not the store but the whole Verizon network.”
“Just moved to Buffalo from Canada and had to set up a lot of internet and mobile stuff. I got the help I needed to set up my home internet and phone plan very quickly. The staff member helping me was very friendly and efficient. They also seem to be very patient in dealing with clients. Overall, I had a good experience.”
“I came in because of issues with my phone and kendra and val helped me fix the issue with my phone and told me about the iPad promos they had going, those two ladies were an absolute joy to sit and chat with while they fixed my issue, this location will be my go to now just off their service, attitude and beautiful smiles on those two ladies faces, could have sat there for hours and talked but they needed to assist the people coming in. Thanks again ladies!!”
Mobile Phones
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“received two phones under one order from AT&T and billed to different person under family plan. Very confused!! The store staff have been helpful especially Gerald and the mgr Jeremy! Overall bad experience with AT&T order process but good store experience even though we had to spend almost two hours there.”