Macy's, a renowned department store since 1858, has a strong presence with over 740 locations and a robust online platform. The store offers a selection of popular fashion brands, including Ralph Lauren, Calvin Klein, and Estee Lauder, along with housewares, gifts, and furniture in select locations. Reviews highlight the quality of customer service, particularly in the perfume department, where staff are described as nice, educated, and courteous. However, some customers express disappointment with the store's current offerings, noting a lack of variety in children's clothing and a decline in quality compared to past experiences. While some locations, like Herald Square, are praised for cleanliness and organization, others feel limited in options and style. Overall, Macy's provides a mix of positive shopping experiences and areas for improvement.
Amazing experience at the Mac booth. Victoria was so helpful. Hard to find retail employees who care.
January 2026
I have shopped at this store since the 1980’s when I was a kid and lived walking distance away. It’s amazing that this place is still open while so many other have closed. Great iconic location to support and while it’s smaller than most, it’s a great location. Cant wait to visit and shop again.
January 2026
Made a return. Staff made it fast and easy with no hassle.
