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“Excellent interactions. Web sign up was easy, but when I got to space it was not what I had in mind. Spoke to Henry, he switched me to a space that was what I wanted. Hard to find good customer service in this day and age, really appreciated his efforts.”
“⭐⭐⭐⭐⭐
“I had a great experience with U-Haul! Carolin was super helpful and made the rental process smooth and easy. She set me up with a brand-new van and a pull dolly, both in excellent condition. The vehicle was clean, ran perfectly. Great customer service—I’ll definitely be using U-Haul again!””
“Will was super personable and professional. He was very willing to help with whatever I needed. I highly recommend this enterprise location for all your truck needs!”
“This is my "secret" place, for great springtime flats of flowers. The owner is so nice & friendly. It is very apparent that sg3 takes great pride in selling healthy plants”
“Very professional service from everyone at this location
Pat was outstanding and extremely accommodating on short notice
We will definitely be back to this location when the need arises
Thanks so much guys :)”
“Huge shout out to Roderick for helping make my day (week actually) a little brighter.He extended me a huge act of kindness. The kindness that reminded me there are still caring people in this world! Kudos to Penske as well....great company to deal with. So glad I canceled my U Haul truck and switched to Penske.”
“The super professional gentleman who owns the location (Mo possibly?) was absolutely fantastic! Was able to get me checked in and off within a reasonable time. I will state that this location is in the city so if I had anything larger than the 10' truck I had it made have been difficult to get it into the available lot. Although it wasn't his responsibility the owner was super helpful about getting the care trailer connected to my truck; Thank you so much! His store was well stocked & very clean and I wish I hadn't of eaten earlier so I could've tried some of their fresh food. Thank you again.”
“The team at the Bailey Budget were amazing with our rental. The rental process was easy and when we had a small engine issue on our trip to Canada, the team really went above and beyond. Steve and team organized a tow to cross back into the US and had 4 of their staff meet us on a Sunday at the building to personally help load our stuff from the old truck to the new one. That type of quick pivoting and help was greatly appreciated and I would recommend the team there without a doubt.”
“I reserved online, went to the location for pickup, and returned the truck to the same location on time. The entire process was smooth and easy. UHAUL provided me with everything I needed, there's nothing else to say.”
10:30AM - 6:30PM
2939 Bailey Ave, Buffalo
Truck Rentals
“I was a bit confused that it was a boast mobile store which I am sure is a good store but I am rating the uhaul the staff member was nice and we got the van for the rate we expected and got the van.”
“Nothing because, your worker intimidate the customers who got two services the same time, trailer 6/12 and truck 20, paid, but the worker manipulated by using a person as a manager to say she will report to the police that I stole the truck. I will never rent anything to UHAUL again. Thank you for your pression.”
5AM - 10:30PM
1477 Main St, Buffalo
Truck Rentals
“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”
“People were very polite and informative. Got there and van was ready for pick up with a full tank of gas. Highly recommend. Picked here because only place in town that had econo van.”
“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”
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“They said they could fit me in to diagnose the problem but couldn't fix it till the next week. Was nicely surprised they fix my car the next day. Definitely would take my car to them again.”