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“I don’t usually go out of my way to write reviews for big chain stores, but this one deserves it because of a standout employee. The gentleman who runs the kids club is absolutely incredible. I didn’t catch his name, but his energy and genuine care for the kids really made an impression on me.
I brought my kids, including my older two who are at that “too cool for everything” stage, and somehow he managed to pull them in and keep them engaged the entire time. That’s not easy to do. He made the whole experience fun, interactive, and welcoming for everyone.
You can tell he truly enjoys what he does and wants the kids to have a great time. That kind of enthusiasm and effort is rare to come by these days, especially in a retail setting. Honestly, I would come back just for the experience he creates.
I hope management recognizes what a difference he makes—employees like that are hard to find and even harder to replace.”
“Tools aren't super expensive, I buy my lawnmowers here every 3 years. Bought one for the oldest kid for Father's day. Still work's like a dream. Prices are up, but they are up everywhere. And I would pay more for products that are made in America with American sourced and built parts.
My wife bought a Genesis special edition drill and lost the charger. The manager is giving me a free charger. I'll keep buying our tools and mowers here. But I'll keep buying my Craftsman tools for the car and heavy-duty work. Mowers, as long as they're gas, I'll buy them here. Snowblowers I will buy.at home Depot But doors, toilet seats, here.”
“I was able to find what I needed easy and at a reasonable price. One of the associates (Christian) was actually nice enough to help me put some windshield washer fluid in my car. (Only have one fully working arm atm) I appreciate you very much.”
“Love this place . You can really score if your into DIY , definitely the place to go to save a couple dollars yet get some decent items like anywhere they have levels to their quality of tools.... Something for everyone, contractors, hobbiest, DIYers home repair so much stuff, it's like Disneyland for the DIYers.!”
“Great store and very helpful staff with NAME brand respectable tools such as Craftsman, Crescent, DeWalt and more solid, brand name tools. The cashier was more worried about the tariffs than anything else. AKA, Suburban Hardware.
Says ACE on the outside. I hope that this store will last, because it's a great store with great products and the staff there are always ready to help. It's great to have a variety of personnel with varying political views who actually work quite well together. I know that I'll be going back to this ACE to get new drill chargers and batteries.
Still, my favorite ACE hardware store is the Weedsport NY store. Extremely knowledgeable country boys and gals that can turn a wrench and will always get up on a ladder to get a tool set or product for you.
They help the elderly as well. Parking lot can be a bit mucky there. But we're good to go, at either location. I like this new ACE location is a good one. So line up and give thrm a chance. And always smile back. Thanks.”
“Great budget selection of tools, shop supplies, and accessories. Store staff is excellent. Recommend reading reviews of more expensive tools before buying. Some are hit or miss. Also, can be difficult to find items as everything is competing for space.”
“The deli selection is wonderful. We have our bacon sliced perfectly. The Sharp American cheese is my favorite, and their own turkey sandwich meat is awesome! Not overly salty or wet, like most.”
“Always A great pleasure shopping at the store. The staff and the owner are exceptionally helpful consistently. I find the prices competitive even better at the store versus the big box stores. I now shop there exclusively. Highly recommend!”
“Very helpful. I needed some steel rules with blank backs, and they were able to help me out. Their website is an statement of what they can do. Shipping was prompt, and I was pleased with the quality of the rules that they supplied me with.”
“Central Square store is doing better since manager Mike is back. Before when he was out I literally had to go to the Pulaski Store for things I needed. And they were very helpful there. But I am 4 minutes from Mikes store. So it is much more convenient to me. Mike runs this store the way stores used to be run. Customer service is impeccable. The new staff is willing to help with anything. And I have to say Darren is awesome. If he isn’t sure of something he will find out where or what it is. He is on top of his game. Fiona you young lady have always been so helpful. Congratulations. If Mike is aloud to continue with his running this store. Your Central Square store will be #1. Again thank You all at Central Square your doing a great job.”
“Outstanding customer service. I had a problem with my order, partially due to a misunderstanding on my end; however, HF was very responsive and resolved it quickly, professionally, and left me a very satisfied customer.”
7:30AM - 5PM
610 Bear St W, Syracuse
Hardware Stores
“I've been on the hunt for screws with a metric size for a good while now for an Ikea dining table (I still have the screws that came with the table, but they mysteriously no longer fit)... the big box stores couldn't help me, so the search continued... finally a nice hardware shop owner suggested I try Rumetco... not only was everyone nice and friendly, they also custom cut the screws to fit my dining table perfectly, AND their prices were much better than on Amazon. Thank you Rumetco! I greatly appreciate you!”
“Very nice store most of the employees are very helpful and friendly but a few are not at all. I really like their selection of Kobalt tools. Lawn and garden has some good deals. Get the app for the best deals and resources.”
“Great group of dedicated professionals at this facility. Love the welding and fabrication training center. Beyond having great products these guys offer support after the sale that few companies offer these days.”
“Fantastic service- knowledgeable and friendly. Bought flooring and a front door (special order). Arrived weeks before Home Depot/Lowe's and saved a lot of $. They take their time with you and are great with design.”
6AM - 10PM
3861 NY-31, Liverpool
Hardware Stores
“I prefer this over other home improvement stores, because don't have to worry about not finding what is needed at this store. I can't explain why they're not more locations, maybe it's the competition or company policy, but going online to find what you need at the store could also be a Time-Saver.”
“Helped us get a new hydraulic line on a freezing cold Saturday to get our snow blower back up and running. Fair prices would go to him again for a hydraulic line.”
“Attention Truckers: When delivering here and if your driving a 53 ft trailer, drive very slow onto the parking lot as there is a mailbox there which could be hit, have your tandems adjusted accordingly. Check in with the staff and they'll have you dock in an available door. This will mostly be a straight line back if you set yourself up correctly. Unloading was under an hour and I got my signed BOL's from receiver. And when you leave, again do it very slowly and with cautionOverall The workers here are very friendly and have a good sense of humor. I would deliver here again!”
“Thank you to this location for going out of their way to let me know a personal package was delivered there. Will support as much as possible, great people great staff”
“Straight forward, no BS.Billing is not straight forward. One invoice for the rental deposit. One invoice for the credit.YOU have to match them up for the actual charge.”
“Similar to other Lowe's home improvement store. Good selection, better prices than Home Depot, but not as good as WalMart (although WalMart won't carry everything Lowe's does). Store is pretty well organized and staff is friendly”
7AM - 4PM
106 Boss Rd, Syracuse
Hardware Stores
“Did delivery here. Staff is good, overnight parking is cross street.
Receiving starts at 8 AM.
42000 pounds unloaded in 35 minutes.
???? 5/5
Also they have nice and lots tools and discounts.”
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“On Feb 4 around 11:45am, I entered Home Depot Cicero in search of a product recommended by my plumber. I spoke with the female assoc who was at the entrance, and she not only told me where to find it but walked me to the exact location. We talked about how much I needed, and she plucked the larger (heavier) bottle off the shelf to carry it to the front - right to customer service (which was on the side on thr store where I parked). She then went one step further and asked the CS gentleman to carry it out to my car for me. I knew I was not feeling well, but the perceptiveness of the young lady was beyond expectation. I was remiss in getting their names, so I hope the scheduler or manager can determine who they are and extend my gratitude for their kindness sometimes not found in our world today. Thank you.”