7990 Oswego Road, Liverpool NY 13090
“Anita was very helpful me and my girlfriend came in and I needed a trailer hitch lock and they were out of stock and instead of just telling me they’re out of stock and basically good luck. She went out of her way to look, and when I left the store, she came running outside and found me an option. I do appreciate it a lot. They’re very kind here and will definitely be stopping by again Anita thank you so much.”
658 Old Liverpool Road, Liverpool NY 13088
“The staff was exceptionally helpful and friendly. As soon as I walked in looking for hammers, an employee greeted me and directed me straight to the correct aisle. I was able to find what I needed and check out in under three minutes. The entire experience was quick, easy, and efficient. This has definitely become my new go-to hardware store!”
3856 NY-31, Liverpool NY 13090
“Tools department & Garden always look immaculate compared to other stores. Other stores have product or what they call sidestacks everywhere even in the shopping areas. Messy & unkept but Clay is always neat and clean. Help is good sometimes hard to find help at night though in certain departments. Other than that it's a very clean store & you can tell the associates working there care about their store. Outside the store is a problem but I work in a field that is knowledgeable to know it's the landlord not filling the potholes and the landscaping looking abysmal. Lowe's just gets the blame because they are the biggest anchor when you pull in the parking lot. Hopefully they get it resolved.”
3861 NY-31, Liverpool NY 13090
“I went into home depot to purchase a kitchen range and only after a couple of minutes.I was offered help by bob, he was fantastic.He went through and looked for everything online that I needed, he got me a couple of discounts. Everything went very smoothly, very gracious, very polite and I very much appreciated all the help that he gave me it did not take that long. And I was very happy with the first one that he came up with. It's like he knew what I needed. Thank you, Bob.”
3856 NY-31, Liverpool NY 13090
“Tracy, as a front end manager, helped me with quality service but also her time which spanned a couple of days due to a glitch in an online system. I love the quality of service and products that Lowe's Clay provides. Situated down 31 from Great Northern Mall, this store not only has great leaders like Tracy but also incredibly talented and friendly part time help like Dayna who was working the front as customer service rep. Finally, in the fulfillment department, Geo is an amazing worker and needs to be recognized. For this particular issue, I was purchasing an electric, two stage, EGO, snowblower. There were only 2 left and when a glitch prevented my purchase to go through, Tracy stuck with it and helped bring it to completion. Tracy was patient, friendly and helpful in helping me not only with the purchase of this new age snowblower but also in the purchase of a leaf blower with same battery system and company.”
3861 NY-31, Liverpool NY 13090
“Luis at tool rental and John the manager were able to to help resolve an issue with their rental truck that had problems. John was able to resolve my issue and ask for a favor at the Cicero Home Depot that had a properly equipped truck! Thank you for the help, it means a lot to make things right!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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