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“Just reached out thinking I needed a VOIP adapter, was connected to the chat and then redirected to Tom. Tom went out of his way to make sure I was looking for the right adapter. He even offered to call and explain that I didn't need it but help me understand it a bit better. Decided I would hold off and see if the phone I ordered works first. Will definitely be calling back should I need something in the end. Thanks Tom. Definition customer service.”
“I called Spectrum about an issue, & Alyisha & Will were super nice! Very helpful & professional! While this does not involve this store, this is the only way for me to leave a Spectrum review. Many thanks!”
“Didn't purchase anything here. Needed help with setting up a modem for home Internet. The gentleman who helped me was very friendly and got what I needed done”
“The best customer service around! Thank you to Marcos, Wil, Tom & Evan for all of your help setting up a business account! They were all so helpful and persistent to make sure everything worked. Kudos to a great team!”
“Nick was awesome! I traded in my phone and with all the phones I have traded in in years past, this experience was by far the BEST. Ask for Nick, you will not be disappointed!
FYI, no idea why the name of Laurie Silverman comes up, this is Lori Fuzi.”
“Marc was excellent, patient, hooked up all of our contacts, emails, etc. Paid off our Verizon phones & lowered our payments monthly with brand new Samsung s25s. I had what were probably stupid questions for him & he never made me feel that way, and did not rush anything. There were walk ins but he honored our appointment & took us when scheduled. We love the phones so far, & I texted him after we left with another goofy question & got a helpful reply minutes later. Very happy!”
“Couldn't finish buying my new phone, have to go back tomorrow because their system is down for 24-48 hours. How inconvenient. Garbage. Not the store but the whole Verizon network.”
“We came in looking to completely change our plans and phones, and we were unsure about numbers, finances, everything. Amanda made the entire process easy, was extremely knowledgeable, patient, and very friendly. I have never experienced such a great (and easy) time with a phone carrier, and Amanda was legitimately part of the reason we switched over after a day of exploring all of our options.”
“Thanks to sammy and daniel for helping me get the 2 phones i want they even saved me a trip to walk sammy said i wasnt going to walk in this weather i appreciate the help guys”
“Boost mobile 1255 Bailey Ave. Mario was the nicest and most helpful, knowlegdable young man to help us! Highly recommend! Also, 1498 South Park location have had excellent help and service there as well.”
10:00 AM - 2:00 PM
210 Pennsylvania Ave, East Aurora
Internet Service Providers
“Paul did an amazing job setting up my ADT system. He answered all my questions, made suggestions, let me know what all he had to offer, and was very professional. Paul was even kind enough to fix one of my door locks and put up a mailbox I needed drilled in. Talk about going above and beyond expectations. I would refer this company to everyone!”
“Title: Exceptional Service and Great Deals at T-Mobile!
I recently had an amazing experience with T-Mobile, and I couldn’t be happier with their service! From the moment I walked into the store (or called their customer service), the representatives were incredibly helpful, knowledgeable, and friendly.
They went above and beyond to ensure I got the best deal possible, explaining everything in detail and making the process smooth and hassle-free. Not only did they offer great prices, but the promotions they had available were unbeatable!
The reps took the time to understand my needs and worked hard to find the perfect plan and device for me. Their patience and professionalism truly stood out, and they made me feel like a valued customer.
I highly recommend T-Mobile to anyone looking for excellent service, great deals, and competitive pricing. It’s rare to find a company that gets everything right, but T-Mobile has definitely earned my loyalty. Thank you for the outstanding experience!”
“Verizon were a good Internet proveed in Niagara Falls, I trusted to then since in Brooklyn NY 2007 got first contract Voice, Internet for my PC LP.
We're on good way.”
“I was helped by Ajani in returning equipment and disconnecting service. He answered all my questions patiently and professionally and I was in and out in less than 10 minutes!”
“Idk why it's not letting me write a new review so I'll just edit the one I left before. Was in there today needing a new phone. Taylor was very helpful. I was able to get the new phone and she switch all my contacts and photos over from my old one. Was in and out within 15 minutes a happy customer.”
“Very friendly staff. Very knowledgeable staff. Especially Amy Hayward and Nicola! I have never experienced an Internet outage in just less than 2 YRS. JMO? These are two assets and invaluable to NIACOM.”
“My brother and I went into your store today. My brother is blind. He wanted a phone with voice activation. The girl working this morning was great so helpful and knowledgeable. She got his contacts on his new phone and showed him all the features he could use on his phone. She was an absolute all star. She is why I will recommend my family and friends to come to your store again. Great Customer service and experience.”
“I went in today after having a TON of confusion on the website, just wanting to trade in and upgrade from an iPhone 13 to an iPhone 14. The website told me I’d need to put a $400 down payment on the phone, trade in my old one for a $250 credit, and then pay the rest of the phone off for 36 months. I am so BEYOND THANKFUL I got Ashaley as the representative to help me. She was absolutely delightful! She was friendly, welcoming, extremely helpful, and I don’t think I’ve ever had a better customer service experience in my life- and I WAS a customer service representative at one point! She helped me upgrade to the phone I wanted without any down payment AND worked her magic to get me more credit from my old phone, and I mean enough to pay my phone bill for the next year or more! She did convince me to upgrade my monthly insurance, but with all the credit on my account, now if my phone breaks, I won’t have to pay a penny for a new one! I don’t know how she did it, but coming from somebody who was with Verizon just a couple months ago, I will never ever go back to any other service. I’m praying if I ever go into the Spectrum store again I get Ashaley. She was really just wonderful. Thank you so much?”
“Last night we showed up around 7:15-7:20 to look into upgrading a phone, being respectful of the time being close to closing time I was expecting to have to go back. John took care of me and was able to complete my changeover in an extremely timely fashion. He was very kind even for a more complicated deal so close to closing time. I will recommend to anyone to go to this location for their provider needs. Thank you guys once again!”
“This was a very smooth experience. We ordered our new phones online, they were ready within a few hours. I walked into the door, gave them my name and my ID and they brought the phones right out and I was out within 5 minutes.”
“I came in because of issues with my phone and kendra and val helped me fix the issue with my phone and told me about the iPad promos they had going, those two ladies were an absolute joy to sit and chat with while they fixed my issue, this location will be my go to now just off their service, attitude and beautiful smiles on those two ladies faces, could have sat there for hours and talked but they needed to assist the people coming in. Thanks again ladies!!”
“Convenient, short wait, got exactly what I needed, a little more employee to customer engagement is all that is missing, not that anyone was in anyway unpleasant”
“Very good experience. I was due for an upgrade and Janice helped me. Very patient, answered all of my questions and I left super excited to have my new iPhone 15 pro max!”
“Kayli assisted me last week with fixing my iPhone 13 because there was an issue with the SIM card. She was very knowledgeable and offered detailed information on the new iphones arriving this fall. She was pleasant, not pushy and very helpful. Please consider her as your sales rep if you visit this location. I will be upgrading soon!!”
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“I want to give a big thank you to Wansi, who was incredibly helpful, patient, and knowledgeable during my recent phone purchase. I was feeling quite anxious especially going through this without one of my daughters by my side but Wansi made the entire experience smooth and stress-free.
In addition to buying a new phone, I needed to deactivate my late father’s phone and purchase and set up an internet gateway. Wansi walked me through every step with kindness and understanding. Even when I had to dig deep into my memory for passwords ? and call both of my daughters who live in different states!, Wansi remained patient and supportive.
Wansi truly went above and beyond. I couldn’t have asked for a better experience. Thank you so much!”