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“I needed to set up a new account for myself and research information for a friend and family members. Daniel, at the Fresh Meadows store, was superb. He listened carefully to my needs, patiently answered my multitude of questions and managed to be both thorough and succinct in clearly laying out options. Daniel, thank you for your concern and excellent service. It was so much appreciated.”
“Joshua W. At the Lynbrook location was extremely helpful, knowledgeable, and patient. He answered all of my questions with expertise and couldn’t have done his job better. Thank you for your help Joshua!”
“Absolutely amazing.. Sal and his team did amazing job helping me and my family better than the techs over the phone Sal and his team are well knowledge group of techs . thank you”
“Elizabeth is an excellent person! I adored her she took her time to help me and transfer all my number information and my phone information. He also told me about the internet at home and it is excellent. I recommend you come here! Especially for Elizabeth, excellent customer service.”
“The best in the neighborhood!! My go to store for everything!! Great music, great vibes!! Plus plan is the way to go!!! Traveling next month to Europe, going to have a blast with my Netflix on the plane!!”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
“Daniel was the absolute best. Took 10 minutes to get it working and went above and beyond. I would highly recommend him to anyone else looking for service. He deserves a raise and a large end of year bonus.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“This was by far one of the best T-Mobiles I’ve been to! The staff is very attentive and goes over and beyond to make sure that you leave there pleased! I certainly look forward to returning back to this location!!”
“This is a team of great professionals ! Highly recommended! They are so helpful and they try to provide the best experience for the customer. We rarely meet professionals like them ❤️❤️❤️”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“Honestly I'm so glad I stopped by this mobile one of the best customer experiences I've ever had I spoke with the representative that goes by the name of Devv and he was amazing he helped me transfer all my data and acknowledged all my problems and gave me a solution and made sure everything was working with my new phone and I really appreciate his help he's one of the best when it comes to customer service and I appreciate his patience and his time that he took with me very good at his job and deserves a much appreciated tip.?”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“Both employees were hard at work handling issues in an impressive manner.
Brandon assisted me, he is knowledgeable, fast and focused. I was done in record time.
Exemplary employees.
Batman and Robin of optimum. ????”
“Thank you Devika for all your help today ? she is such an amazing girl.check out this location for all the great deals and ask for Devika she will give you all the great promotions!”
“Felicita was amazing customer service i came in to make a payment she took knowledge me right way and her other coworker didn't knowledge me I'm going tell all my friends to come to this location because I had a great experience”
“It’s my first time here and it’s really nice. The guy saw that I had a lot of stuff and took the initiative to help me move the boxes. He is so kind and enthusiastic!”
“Lanisha helped with my account because my bill was way to high and she got me a new phone at a affordable price. If you need any help go to Ms.Lanisha her name tag say La”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“I love this location. the staff was very helpful to me, especially the store Manager. she really took her time to explain to me all the necessary advisements. everyone was also very friendly and the atmosphere was very positive. highly recommend this location, especially the new management. i will definitely be back!”
“We are absolutely thrilled with the service.
Unfortunately, I don’t remember the name of the manager, but we were helped by a wonderful associate named Aja — she was absolutely amazing. She explained everything to us, guided us through the whole process, and even stayed after hours to make sure everything was done properly.
We were setting up two lines and getting two phones, and she handled everything professionally and with a great attitude. She made the whole experience smooth and even fun!
Thank you again — we’re very grateful and truly impressed!”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“Customer service at this location is great. All of the customer service reps were quite friendly. Joyia took care of any issues I had with my phone and was not only professional but kind, patient and explained and answered any questions I had. I would definitely return to this store and would trust anyone there to help me. Also, the manager May Lin was very kind.”
“Thomas was very patient and had great product knowledge. He also took him time and made me feel comfortable, great customers. I will return to this location and recommend to others.”
“So I truly want to take the time out and give a special THANK YOU to “VICTORIA @ the store number #4611. 260 E 161st she was phenomenal. Beautiful customer service!!!!”
“I had an amazing experience at this store with manager Praveen he was very helpful, very knowledgeable, friendly. Will recommend to anyone that wants the best service!!!”
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“I recently visited to upgrade my device. They assisted me in setting up my new device and helped me get a beautiful Apple Watch. I love this place because they have the best customer service.”