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“I needed to set up a new account for myself and research information for a friend and family members. Daniel, at the Fresh Meadows store, was superb. He listened carefully to my needs, patiently answered my multitude of questions and managed to be both thorough and succinct in clearly laying out options. Daniel, thank you for your concern and excellent service. It was so much appreciated.”
“Joshua W. At the Lynbrook location was extremely helpful, knowledgeable, and patient. He answered all of my questions with expertise and couldn’t have done his job better. Thank you for your help Joshua!”
“Today Erika helped us to change new plan. She is very knowledgeable and helpful. She took time to call the T-Mobile to activate my plan. Everything went smoothly. Thank you Erika. I really appreciate what you have done for us.”
“Absolutely amazing.. Sal and his team did amazing job helping me and my family better than the techs over the phone Sal and his team are well knowledge group of techs . thank you”
“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Safiya, Nate, and the evening crew are all so very kind ! I came in the evening , despite difficulty with the system they worked diligently to help me get a new phone ! They are very knowledgeable on plans and phones and offered me options. I also witnessed them all being kind to difficult customers, with a smile . I’m sorry I don’t remember more names but everyone there 3/6 from 6-8pm are so very appreciated.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“I don’t usually write long reviews, but I really have to take the time to talk about how great my experience at T-Mobile has been. From the moment I walked in, I was greeted with a warm welcome, genuine smiles, and people who actually cared about helping me — not just making a sale. You can tell right away that this store values its customers and goes above and beyond to make sure you leave satisfied and confident with your purchase or service.
The employees here are truly something special. Every single one of them is patient, knowledgeable, and friendly. They take the time to explain everything clearly — from billing details to phone features — and they never make you feel rushed or pressured. Whether you’re switching from another carrier, upgrading your device, or just asking questions, they treat you with the same level of respect and attention.
I’ve been to a lot of phone stores before, and honestly, the difference with T-Mobile is night and day. The energy here is positive and professional, and you can tell the employees actually enjoy their jobs. They work as a team, help each other out, and always make sure customers are taken care of. It’s refreshing to see employees who are not only great at what they do but also genuinely happy to help.
I especially appreciate how transparent and honest everyone was. No hidden fees, no confusing terms — they walked me through everything step by step. They also helped me find the best plan for my needs, not just the most expensive one. That kind of honesty is rare these days, and it shows a lot of integrity.
The store itself was clean, well-organized, and welcoming. Every device on display was easy to try out, and the employees were right there to answer any questions I had. Even when the store got busy, they still managed to stay calm, efficient, and kind to every customer. That really impressed me.
If you’re thinking about switching carriers or just need some help with your phone, I 100% recommend coming to T-Mobile. You’ll be treated with respect, get honest advice, and walk out feeling like you made the right decision. The whole team deserves recognition for their professionalism, patience, and excellent customer service.
A big thank-you to the entire T-Mobile crew — you’ve earned a loyal customer for life. Keep up the amazing work!”
“This is a team of great professionals ! Highly recommended! They are so helpful and they try to provide the best experience for the customer. We rarely meet professionals like them ❤️❤️❤️”
“Honestly I'm so glad I stopped by this mobile one of the best customer experiences I've ever had I spoke with the representative that goes by the name of Devv and he was amazing he helped me transfer all my data and acknowledged all my problems and gave me a solution and made sure everything was working with my new phone and I really appreciate his help he's one of the best when it comes to customer service and I appreciate his patience and his time that he took with me very good at his job and deserves a much appreciated tip.?”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“I had a great experience at the T-Mobile store on Utica Ave and Linden Blvd today. The customer service was excellent from the moment I walked in. Cece, along with her store manager and the rest of the team, were extremely helpful, patient, and professional.
Cece really took the time to answer all my questions and made sure I understood everything about my service and options. The entire staff worked together to make the process smooth and stress-free. It’s not often you walk into a store and feel genuinely welcomed and taken care of, but that’s exactly how they made me feel.
I truly appreciate the great customer service and would definitely recommend this location to anyone looking for knowledgeable and friendly assistance with their phones. Thank you Cece and the team for such a positive experience!”
“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“Amazing Experience with Shaina!!!
I had the absolute best experience with Shaina! She went above and beyond to help me with everything I needed. Her customer service was outstanding — she was patient, knowledgeable, and truly cared about making sure I left completely satisfied. Shaina made the whole process smooth, quick, and enjoyable. You can tell she genuinely loves helping people. T-Mobile is lucky to have her! Highly recommend asking for Shaina if you visit!”
“I had a really great experience at this T-Mobile store. I originally just came in to pay my bill, but the Assistant Manager, Shanjida, ended up helping me switch to a postpaid account and get a new phone. She was extremely patient with me because I had a lot of questions, and she took the time to answer every single one without rushing me. She also explained my bill clearly and made sure I understood everything before I left. It’s not often you come across someone who is this friendly, knowledgeable, and genuinely helpful. Shanjida made the whole process smooth and stress-free. I really appreciate the great customer service!”
“I really like this store. They provide many necessary services, always quickly and professionally. The staff is friendly and helpful, and the service is fast. I hope this store stays in business for a long time. Highly recommended!”
“Have been a T-mobile customer seen 2003, Yes, over 22 years.
I was gonna to give up on T-mobile and go to a different carrier. Until, I walk in E.174St store in The Bronx. First of all it's very clean, shout out to the manger and staff there for keeping the store up. My experience was with Yali, I believe that's a part of her name. I'm an older man I'm not up on the new upgrade system.
She's took her time to explain to me what's was wrong with my phone and why I was getting extra charges and she's help with more space to my iCloud. I have the 14pro and basically
Yali said Mr. Shine it's maybe time for an upgrade. lol
She's showed me my options. So with that's been said, I was coming into the store paying my last bill with T-mobile instead getting an upgrade to the 17ProMax.
Thank you Yali for being so patience's with me. I appreciate you.
I will return to this location”
“This store is absolutely wonderful customer service on point all the managers or employees are wonderful. I bought my phone. I bought my Internet. I had a problem with my phone exchange. It didn’t like the smaller one version. I got the bigger one completely excellent big up to y’all stay safe… P.S. BIG UP MIKE & THE MANAGER YLL THE BEST ????????”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“I love this location. the staff was very helpful to me, especially the store Manager. she really took her time to explain to me all the necessary advisements. everyone was also very friendly and the atmosphere was very positive. highly recommend this location, especially the new management. i will definitely be back!”
“I was helped by Delon & Ron today. They were very respectful, patient with all the issues I needed assistance with during this visit. They also explained everything in a detailed manner. Many of the issues was fixed. I left feeling satisfied & will return if I need to due to this visit. I definitely recommend them. Thank y’all so much.”
“We are absolutely thrilled with the service.
Unfortunately, I don’t remember the name of the manager, but we were helped by a wonderful associate named Aja — she was absolutely amazing. She explained everything to us, guided us through the whole process, and even stayed after hours to make sure everything was done properly.
We were setting up two lines and getting two phones, and she handled everything professionally and with a great attitude. She made the whole experience smooth and even fun!
Thank you again — we’re very grateful and truly impressed!”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
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“I had an amazing experience at this T-Mobile store! I’m currently on the Beyond plan, and the staff helped me add one new line and I was able to get the new S26 Ultra for FREE. I honestly couldn’t believe it at first, that’s an insanely good deal.
The team explained everything clearly, made the process super quick, and made sure I understood how the promotion worked. No pressure, no confusion, just great service and a crazy good upgrade.
If you’re thinking about switching, upgrading, or adding a line, I definitely recommend coming to this location. Deals like this make it totally worth it!”