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“The associates very very friendly and helpful. Small store but easy to find what you are looking for. Ran around the city looking for a certain sized furnace air filter and they had it which was great!!”
“Great place, its like going to a really good dollar store that has so much more than you expected when you walked in, so you get excited and buy all types of stuff... its like that but for tools!”
“The staff at the Dunkirk/Fredonia store were SIPER!!
The young man and the checkout staff really tried to help me find the special puppy food we need for our new 9 week old ShihTzu.
They even found another Tractor Supply that had it in stock! This is the great customer service !!!
Thank You”
“Black's Hardware in Rochester is a fantastic, traditional hardware store that has been a community staple for over 80 years (including their previous shop).
On my visit, I had the pleasure of speaking with a lovely gentleman named Mike, who turned out to be an absolute gem. We actually had more in common than I initially thought!
This store specialises in hard-to-find hardware and plumbing parts, boasting a massive inventory where it is honestly easier to list what they don't have.
The entire shop is immaculate, highly organised and clearly priced, with wonderful staff whom are always ready to guide you.
They carry a broad range of items including tools, fasteners (screws, nails, bolts), plumbing supplies, gardening equipment, paint, and rodent deterrents.
Black's Hardware is officially our new go-to store and we cannot wait to visit again!
Plenty of parking available.”
“Very knowledgeable counter help. They have just about every hard to find parts. Pretty much only place in rochester that you can find parts for all plumbing. Best plumbing supply company in Rochester.”
“Call to get a price for a key to a equinox. I was first told it might be around 112.00 .Went back 80.00 dollars deposit an a additional 97.19 almost 200 for a key.”
“They didn't have what I was looking for (single combination wrench of a specific size rather than a set of wrenches), but the helpful staff found some alternatives and also suggested other nearby stores that might have it.”
“Very cool hardware shop. I stopped in looking for some weirder type lightbulbs and the gentlemen was very helpful, he retrieved the exact bulbs I needed and I was in and out. Highly recommend this place over the big boxes.”
“Shane came out to fix our garage which had gotten stuck and the cable came off. He was super quick and knowledgeable and fixed it in no time. Very reasonable price compared to the other company that quoted me.
I would highly recommend alliance door for your garage repair needs.”
“The tools are the same quality as stuff you get from home Depot. It wasn't always like that but they've improved. The power tools have improved as well. You can get a gigantic k-bar for like $10, and an oogahorn to replace your boring car horn for a 1999. All you have to do is mount it and put a bigger fuse in. You can get all this stuff while you're actually getting stuff you need all under one roof. It's kind of set up like a casino though. Never figured out how they orientate things but that's okay.”
“Snyderman's has been a staple in the neighborhood for years and hopefully for years to come they have hard to find items for older houses. Things you won't find in The Big box store. The sales personnel are knowledgeable and quick to help you.”
“I have gone in three times and EVERY time they have helped fix my problem immediately and twice not even charged me for it. It feels like the owners simply love supporting the community and helping people take care of their old home. Lovely place.”
“This is an old-school business with a great website. Don't expect a fancy storefront with slick confirmation of your order. When I called to confirm, Mike answered the phone and did confirm my order. It shipped out the next day, again with a personal email with tracking number. Refreshing to do business with a real store without call centers, or other trappings of modern online commerce. Keep up the good work, Mike!”
“Paul fling was very helpful answer all my questions in designing the kitchen even helped us pick out faucet appliances that will help us to our needs. Home Depot is very lucky to have as an employee.”
“The new Receiving guy Joe is great. We deliver to them often. And he is so great at unloading quick and super positive attitude. Thanks to him. We enjoy delivering here.”
“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”
“I had one of the best customer service experiences I’ve ever had at Home Depot, thanks to Jon.
Jon went above and beyond to help me with lumber for a pantry shelving project. He took the time to make sure every board I purchased was perfectly straight, helped cut everything to size, and carefully checked his measurements trusting his experience, but still verifying to ensure it was right.
What stood out even more was how he handled constant interruptions. Multiple customers stopped him with questions while he was helping me, and he assisted every single person with patience, kindness, and a genuine smile.
Jon is in his 80s, and his work ethic, attention to detail, and pride in doing things right are truly impressive. Every time I look at the pantry shelves I’m installing, I’ll remember what a positive experience it was turning a vision into reality with his help.
Home Depot is lucky to have him.”
7:30AM - 4:30PM
845 Maple St, Rochester
Hardware Stores
“I am Royal Serve - HVAC contractor and IRR Supply is, without question, my favorite distributor to work with. Their service is consistently top-tier. I never have to wait—once I walk in, someone is already helping me. Their team is knowledgeable, efficient, and truly understands the needs of contractors in the field.
The online ordering system is excellent. It allows me to build customized material lists for specific jobs and save them for future projects, which saves an incredible amount of time. It feels like IRR Supply is working with me on my projects, not just selling parts.
I use a wide range of equipment and materials from IRR Supply, including Mitsubishi mini split systems, ICP Tempstar furnaces and air conditioners, ductwork components, plumbing supplies, electrical materials, and more. Everything I need for my HVAC and plumbing business is available in one place.
They also provide ongoing training and technical classes, ensuring we stay updated and fully capable of installing and servicing the products they offer. Their support is always responsive, helpful, and professional.
Highly recommended for any contractor who values quality, reliability, and real partnership.”
“As an HVAC contractor, Johnstone Supply has been an essential part of my business. Their customer service is solid and professional. Sometimes you need to wait a bit until a salesperson is available, but once they are, everything gets resolved quickly and efficiently — no runaround, no excuses, just solutions.
Their online interface and product catalog are excellent and easy to navigate. In 99% of cases they have the parts I need for furnace and air conditioning repairs in stock, which saves a tremendous amount of time on service calls. Most of my testing and diagnostic tools are purchased here as well — prices are fair, and equipment is reliable.
Johnstone also provides training and technical classes for contractors, which I really value. It shows they care not only about selling products, but about supporting proper installation and long-term service. Overall, this is a trustworthy supplier with great resources for HVAC professionals. I am pleased to work with them.”
“Update 6/30/22 - changed rating to 4 stars from 1 star. Manager (Dan) coordinated additional pickup for left behind section of bunk beds. Hopefully staff will be trained and canned responses will reflect the supports for bunk beds are included in approved donations.
6/23/22 feedback- I find it very wasteful that u will not take the wooden plank support bottom that comes with the bed frame when a bunkbed is purchased. This isn't a box spring- why won't the team accept this part of the bed? Someone has to build or buy this as an extra purchase even though they may be strapped for cash?
I am disappointed. It would have been helpful to know that you considered the wooden planks that cross the framing a "box spring" when u sent the original note explaining mattresses are not accepted.
You should revisit how bunkbeds are sold because that is part of the furniture purchase. Not a purchase i had to make separate for a "box spring" as your techs tried to explain it.
Thanks for considering.”
“I want to take a moment to recognize Dan G. in the Kitchen Department for his outstanding customer service on Saturday, 2/14/26. Dan truly went above and beyond. Instead of simply relying on the computer system, which showed that two kitchen sinks were in stock, he physically checked the inventory himself. His initiative saved me time, frustration, and potential delays with my contractor during a full kitchen renovation. That level of care and attention to detail is rare and deeply appreciated.
I would also like to recognize Supervisor Mike for stepping in and helping facilitate a seamless purchasing process when I was under a time constraint. His professionalism, responsiveness, and willingness to problem-solve ensured that everything moved forward smoothly.
Both Dan and Mike demonstrated exceptional customer service, teamwork, and commitment to the customer experience. They are true assets to the company. Thank you both for making a potentially stressful situation much easier.”
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“They always ask if I need help with anything upon walking inside. Typically I exchange my propane tank here or buy lawn and garden items. Most recently bought paint for a house project, and they saved me from making a mistake with the type of paint I was about to buy.”