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“I’ve had nothing but great interactions and conversations with the employees who are always fast, kind, courteous and consistently being this way each time with a different employee. I have no vehicle, and it’s not a walk I enjoy when I make it for groceries, but I really don’t mind or think about that at all when I need to walk to the UPS store. Thank you. Thank you for your service.”
“This store has a lot of unusual and interesting things. I fell in love with the handmade denim jackets. The woman who works there is the creator of the jacket's. She is so talented. I love how she integrated different colors and textures on each jacket. Each jacket tells a different story. Id love to see her create jeans and pants as well. I plan on going back to purchase one of her coats in the future.”
“Deliver itself was good - the guys who came were friendly, called ahead, etc. However, when my original delivery was cancelled (probably due to a winter storm delay), I couldn't see how to reschedule on the website I was sent in a text until I opened it on a PC (vs on my phone) and the only dates were 10 days out. I did get a call (from a Utah number) though and was able to reschedule much sooner - just two days late.”
8:30AM - 7PM
5165 Broadway, Depew
Shipping Centers
“My experience at the Broadway, Depew location was very pleasant. My wait time was under 2 minutes. The store was very neat & inviting.
Steven, the gentleman that assisted me in shipping my package was so friendly & helpful. I needed to ship a package to a friend who lives in a high rise out of state & without a secure mailroom. I needed an alternate way for the package to get to them.
Steven explained everything, answered my questions & went above & beyond to contact the out of state receiving location to alert them that the package will be coming to them for my friend to pick it up there.
Thank you Steven!”
“Exceptional customer service, phenomenal at solving any issue that arises in an efficient manner. When a situation arose and UPS did not deliver a package as promised, George used every available resource to correct the situation in a timely manner. Highly recommend!
- Ronnie”
“The staff goes above and beyond to be friendly, courteous and accommodating always. There is such a positive vibe in there. Something so simple as packaging and mailing something out through this specific location is just a great experience. George does a phenomenal job running a tight shift. Thanks for all you guys do! 5 Stars”
“It was my first time returning or even sending a package an they simplified the process I was kinda in a panic because I had no idea on how to handle the situation and really made it easy I told my whole family now I’m at ease :)”
“Expert Packaging! I had a large, heavy cabinet in need of packaging for shipment across the country on short notice. The owner of this store went above and beyond to help me figure out how to do it. While I had to use another carrier to ship it due to its very large size, a young employee at this UPS store packed it up perfectly with joy and tenacity, on her day off no less! I highly recommend giving this UPS store your business. They’ll make it happen!”
8:30AM - 5:30PM
4498 Main St # 4, Amherst
Shipping Centers
“If you need to have your fingerprints taken, THIS is the place to go. I was in and out in like three minutes, and the requesting federal agency approved my background investigation by the time I got home. Register at fieldprint.com and schedule your appointment.
Do NOT waste your time and money by going to the USPS—or any other place that has a “Five-0 Integrated Biometrics” scanner.
Shipping HQ has a greenish/glass fingerprint scanner that is light years better.”
“This is the very best place to ever ship anything or do any Amazon returns. I would never go anywhere else to do my Amazon returns if this location was an option!! - you are always in and out. Same staff all the time; all so helpful! Big shout out to Chris for helping me today (& many times in the past!) THANK YOU!!!”
8:30AM - 7PM
5651 Main St, Williamsville
Shipping Centers
“Jackie and Jacqueline go out of their way to do a great job. I needed color copies and Jackie made them while I waited. If you need fast and friendly service, stop by the Village UPS store. You'll be in good hands for all your shipping needs.”
“Such a great experience! Sam was SO helpful and went the extra mile with what I needed. The signs I ordered were discontinued, and she called all other offices to ship in what was left in order to fulfill my order. And to top it off she even put together the stands. Such amazing service!”
“Amazing service!
I had to stop in a bunch for different things and even when they couldn't help me they did help me by giving advice and more, how awesome the service was!
Last Saturday, 7/19 in the AM, those two guys need a raise, they were amazing!”
“I was expecting something awful given other reviews but I have to say Aaron’s customer service was top notch. He helped me figure out the best way to ship a couple of oddly sized large packages. He was professional, knowledgeable, proactive, and kind.”
9AM - 1:30PM
1035 Broadway, Buffalo
Shipping Centers
“When I come to the Ups store to return something I’ve never had a problem and there always nice and very understanding. Everyone is polite and is knowledgeable of what to do. Today I had a store taker named Nicole do a return for me it was quick and easy and she was nice and understood what to do.”
“I always mess up my transaction somehow when I come here ? but the lady with the short gray hair who works there is always patient and understanding with me anyway. I really appreciate that. Shout out to her”
“By far this is the most reliable trucking company I've found in the past 11 years. In the past, whenever I've had to hire a freight co. to go into a NJ port, I pretty much have to say a prayer ahead of time because some companies are so unreliable; costing businesses hundreds to thousands in drayage fees. Since I started using ODFL on the regular, I have not had one issue and I always get my freight when they promise. Transport may run about 20% more than other companies but worth it in the long run.”
9AM - 12PM 1:30 - 4:30PM
6045 Railroad St, Clarence Center
Shipping Centers
8:30AM - 5PM
9630 Transit Rd #1000, East Amherst
Shipping Centers
“I had a great experience at this post office location! Brian was incredibly helpful in helping me renew my passport. He was informative, friendly and very pleasant! Thankful for his help.”
“Whenever I go here for a return, the blonde woman who works there is so pleasant, organized, prompt and kind. What a great employee, she always brightens my day. Especially when returning things that don't work- already a little aggravated from unrelated incompetence. She is a peach. Give her a raise cuz she's always running around and gets things DONE, quickly and the right way. Lovely to see you everytime mam, you are winning at life!”
“Today I went to the UPS store to puck up my packages as I always do. I frequent the store often so they know me by name. I purchased a gift for my sister which I was bringing with me on my flight home for Christmas on Monday. The package was delivered yesterday 12/20 at 9:45am. I stood in the store for 40 minutes while they were looking for my package that the clearly lost. Despite me telling them I'm flying out Monday, will not be in the state , and this was a gift, this man had the audacity to tell me me I was not being sympathetic to HIM! I explained that Amazon would not refund my money because it was delivered to the UPS store and handed of to an attendant. He could care less about my concerns, the fact that they lost my package, that I would now have to spend even more money shopping for a gift, or the inconvenience. He was so disrespectful to me that another customer intervened, and he turned around and told her to mind her business. Throughout this process he still will not even discuss a refund for the items they lost and would only say I will call you Monday, when he had already been informed that I was flying out on Monday. I spend hundreds of dollars in this store every year and loyal customers do not deserve to be treated like I was treated today. I will be contacting the UPS corporate offices as well.
Update: The guy that was rude has been let go. I'm so grateful that the other staff heard me and stood up for me. I'm happy to be back at my favorite shipping provider, and I look forward to continuing to do business at this location.”
“Great service here! The postmaster Justin really takes care of the customers. Top notch post office and customer service. Highly recommend to go here. A+++☆☆☆☆☆”
9AM - 12:30PM 2 - 5PM
515 Harris Hill Rd, Bowmansville
Shipping Centers
“Quick and easy unlike NYC where I used to live. Buffalo is much calmer. Just a heads up, they do close for a period of time during lunch hours. It's funny how things are reversed here. As a New Yorker, we'd go out on our lunch break to mail out packages. Also, there is no kiosk system here.”
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“I went in to the Getzville Post Office last month to get a passport picture taken and send my completed application. They couldn't have been more helpful. They saw that I had signed the application in blue ink instead of black and gave me a new form. They took multiple pictures and included more than one with the application to be sure that at least one was acceptable. They had pre-addressed envelopes.
I explained that I needed it in about ten weeks and they told me that I didn't need to pay extra to expedite it. I received my new passport in 17 DAYS. Thanks for the help!”