“I’m please to come to king street store space.. I was greeted with respect and I felt welcomed.. Andrea and Lisa were there the help me with choosing my store unit and got a good one. Andrea was so friendly and we found out that were ice chewer and she got me some, the best ice ever .. lol thank u ladies.. good job”
“Thank you Angie for being AMAZING !!!!Today 11/11/23 you helped me SO much by loaning me your hand dolly ( that saved me BIG TIME ). You are SPECTACULAR & Extra Space Storage is lucky to have such a wonderful person working for them !!!!”
“Fantastic from start to finish. Nate and Charles were outstanding. Professional, efficient, friendly and extremely careful with all items. This was a long distance move from Rochester to Albany and no easy task, I could not be happier with the service and professionalism of Interior Moving Services. Highly recommend!!”
6AM - 9PM
605 Lee Rd, Rochester“My experience with this company was good. The clerk was very nice and answered all my questions. She showed me the unit I am renting. It was very clean and easy to get to the unit. Overall, it was a great experience and would recommend Public Storage to everyone who has a need to use a storage facility.”
9:30AM - 5:30PM
70 Erie Station Rd, West Henrietta“Paul was super helpful with directing me on how to use my locker since it was the first time I've ever rented one. The facility is clean, secure, and easy to access as well. Pricing seemed fair compared to other quotes I received from different storage companies.”
9:30AM - 6PM
2585 Brighton Henrietta Town Line Rd, Rochester“I like this storage facility & location better than other storage companies I've rented from. The storage units and climate control building are well built and good quality. It is safe and secure here, Linda & Sharon were very helpful, Thank you.”
“We love Kathy at Life Storage! She has been nothing but knowledgeable, and personable while dealing with us. She was the first person we seen, and always takes the time to check in on us every time we pull in - just to update & check in on us. If you want a safe storage space, THIS IS THE PLACE. Kathy watches over everything. If you want friendly staff - THIS IS THE PLACE. if you want a decent deal- THIS IS THE PLACE! THANK YOU, KATHY (& the rest of the staff)!”
“Really easy time signing the lease. Rebecca was really professional and made the check-in process quick and smooth. We rented a 5'x5' locker and had an easy time finding it. Our locker is on the second floor, and there is a large elevator to help get you up there. They also have free carts that you can borrow to transport items to and from your locker-- super helpful. This storage facility was one of the cheaper ones I could find in Rochester, but it's safe, secure, and everything you need in a great location. We also noticed quite a few cameras on the property, which made us feel comfortable leaving our stuff on site. Highly recommend.Pro tip: I also have renter's insurance on my apartment (Geico/Assurant) which includes self-storage insurance, so I was able to save $13/month! Definitely look into your renter's insurance (if you already have it) to see if it covers self-storage!”
9:30AM - 6PM
1274 Creek St, Webster“What can I say? Mike was absolutely phenomenal. He was professional and knew was knowledgeable when yo came to what I needed. I haf reserved a 10x10 unit, but after taking a tour and telling him what I'd be using it for, he lead me to a unit that he felt would be a better size that suited my needs. And he saved me a few bucks $$$! Hey, Life Storage, give this guy a raise, would you! ??”
“The crew I had to move today was great.Alex led the group and what a great leader he was. Checking in with me from the beginning and putting my mind at ease during a very stressful time in my life. He continually during the day wanted to make sure I was happy with how things were going.Lawrence, Melvin and Raymond worked well together and were all courteous, kind, polite and making sure they took good care of things . It truly was like clockwork with them all working together to get the job done.In the end, they also helped me to decide where to put several things as I hadn’t had the time to think ahead with this being a very quick decision that we had to move closer to Rochester.Another person I would like to mention was Rick Stoddard . He was extremely kind and patient to deal with about the move. I am very grateful to all of you .I would definitely recommend this company and especially the crew I had to anyone getting ready to move.Highly recommend”
9:30AM - 6PM
900 W Linden Ave, Rochester“I never thought I would need a storage unit, but…life happens.After looking at storage options in the Rochester area, I selected CubeSmart on Linden Avenue.I am completely satisfied with the state of the art facility and the helpfulness of the staff.If you are looking for a convenient, well-run storage facility, with a very reasonable pricing structure, I highly recommend talking to the friendly people at CubeSmart.”
“I rented a space before public storage took over and I’m impressed with how clean everything now is. In my building there was always an odor and the past few weeks I haven’t had that issue anymore. Im pleasantly surprised with the switch. And the tall girl that works in the office is always nice and I see her cleaning with that cart almost everytime I stop to go to my unit. It makes me feel they do care about what I’m storing and want to keep it safe as much as I want it safe.”
6AM - 9PM
1693 East Ave, Rochester“Kathy was very helpful. Great she was just great. Excellent customer service and sold me peomi items she tried to sell me the paint off the walls but it works come off ?”
9AM - 5:30PM
14 Railroad St, Rochester“Tatai or Tatay is the reason I’m giving 5 stars. she’s so kind and understanding and she really helps but also makes jokes. She’s a perfect staff member I’m glad they have her because it really helps my deaf parents to?”
9:30AM - 6PM
2255 Buffalo Rd, Rochester“This facility is beyond immaculate and safe. Dominique provided the best customer service which is so rare these days. She was beyond understanding and compassionate regarding my situation and made me feel like a million bucks. She was so sweet and kind and took the time to help me through it. She is the reason alone to use this facility. John was also an incredible person who helped me out in jam and very extremely personable and shows he cares for the people who work there and customers. I recommend this place hands down! 10/10 experience. I literally left there feeling like my stuff would be in the best hands.”
“Joyce at Gibbs St Self Storage deserves a raise. This wonderful person is single-handedly managing this facility on holidays, during the pandemic, and doing it well. Moving is stressful, not only did she demonstrate a class of professionalism I have seen become more scarce since the pandemic, but she did it all with the most infectious positive energy. I can say my move was not only improved, thanks to Joyce, but also my whole day. No buggin, just quality”
Open 24 hours
3255 Brighton Henrietta Town Line Rd, Rochester“This was my first storage unit I’ve ever rented and the experience has been awesome! The manager Kristy was super helpful and knowledgeable and is a great person to work with. The unit itself was clean and spacious.”
“The 6 man crew that came to help move my furniture & piano were efficient, extremely careful, & very friendly. I have moved over a half dozen times in my lifetime & they were by far the best moving company I have dealt with. There cost was also very reasonable. I lived in my previous residence for a year. When I moved out this past August, Adamski/Lloyd Moving was slightly less than what I paid for a 3 man moving crew last year. I highly recommend using this company. Trustworthy, efficient, mindful of handling things with care, & polite & friendly. They were everything you could want in a moving company!”
9:30AM - 6PM
1771 Brighton Henrietta Town Line Rd, Rochester“I have worked with Sharon, Angie, now Kate and they are ALL GREAT! Very professional, all are willing to help, I have been there well over a year they call me to remind me and are there to answer questions. I do recommend Life Storage because of the customer service and these 3 ladies.Aubrey T.”
9:30AM - 6PM
7 Chapel St, Rochester“I was pleased about the visit at your facility! The people there were very helpful and personable! It is very clean and well maintained! I would recommend anyone to people on the professionalism of the people that works there! I want to thank the people for their excellent service!”
“Corrigan/United just moved my mom's entire household from Livingston County to Maryland. Rob, our estimator worked with me remotely on Facetime to get an accurate idea of what was being moved, Joanne, our coordinator called and/or emailed several times prior to and during the move to check in on our progress, and our driver Russ, was outstanding, arriving on time and reviewing what was to be done each day with us. The crew worked hard and were able to load up early, which I really appreciated. The delivery crew worked steadily and did a great job too, under Russ's supervision. We had no breakage, which is astounding. Stellar job all around.”
“As an Operations Manager with a focus on customer experience, I know a thing or two about meeting or exceeding customer expectations. The reviews are high for a reason - these people go out of their way to make storing your items here simple and easy. I live 7 hours away, have never met the staff in person, but was always able to reach Bill for any questions around billing, accessing the unit, and other inquiries. He responds almost immediately and the story never changes over time. Will continue to use them in the future for any other storage needs.”
“Ken’s is THE BEST. I’ve used them twice now in the last couple years when I’ve had to move and they’re amazing. Super fast, friendly guys, very efficient. And reasonable on the pricing, too.”
9AM - 4PM
1385 Empire Blvd STE 3, Rochester“I had a unit here for about a year and a half. Very friendly staff and automatic electronic payments so I don't have to fuss around with writing and mailing a check. They also have the best rate around Rochester for a 10x20 unit. I inquired into about 20 different units around Monroe County and Empire Storage had probably the best rate with the nicest and newest facilities. The only minor thing about the units is some of them are in a building that has a dirt road instead of asphalt in front of them, which gets VERY muddy in the spring time. But otherwise, very highly recommended!”
“Had a great experience here. I was building my new salon and needed to store some of my equipment temporarily. The space is clean and secure. Would definitely recommend and personally use them again.”
Open 24 hours
1096 Buffalo Rd, Rochester“We have been using this facility for cars and storage since my daughter started college three years ago (we are from Cali) and they are BEST! Highly recommend. Great service and facilities and very reasonable prices. We are so grateful for all they have and continue to do to assist us with our needs. Gives me as a parent such peace of mind!”
9AM - 4:30PM
1000 Howard Rd, Rochester“Even though we eventually did not require storage at that time. I was able to have "all" my questions answered on that first visit. They allow you to use your own key...prices are very reasonable”
“Great communication, easy reservation, friendly staff, and seamless handoff. Their efficiency and professionalism was a big help to our student, who's busy studying for finals and completing final projects. What a great experience. *Highly recommend*”
“We needed a storage place for my Mom's move and everything about the entire process to reserve remotely, get the room (most places charge you for a lock, they give you one, meet you at the gate walk you through everything, etc.), and eventually finish our time here could not have been easier. The owner is amazing with a level of service that we used to expect, but now is rare and worth writing a review about.”
“I tried leaving a review on the website but I'm guessing it's down. I don't know where to start an employee named Dakota is legitimately a rare breed, his customer service is top notch and he gets you in and out picking up and returning. I was charged extra last time for going over on mileage and vowed not to come back, but after coming in and talking to Dakota abt pricing he lead me in the right direction and what can I say I rented another truck lol, keep up the good work Dakota!!”