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“This U-Haul has been my go too for the last 3 moves including my recent one to Nashville TN from Rochester. The crew there is always very friendly and welcoming. Super helpful and knowledgeable about what they do. Philip helped me with my truck rental today and had amazing customer service. Always been a breeze to work with this branch of U-Haul!”
“The store manager James Martin was extremely helpful and went out of way to assist me with finding a way to responsibly donate items I needed to take out of store.”
“Chris is efficient, friendly, knowlegeable and found a perfect locker size for my belongings. Told me about the Extra Space Storage app for my phone and insurance coverage.”
“Santosh is amazing at the Henrietta location! I reserved a truck online for Brockport location, come to find out no longer exists! He stayed past 5 for me to come and get the truck at his location! Was so helpful and accommodating! The truck was clean and ran great for my 700 mile move! Thank you again for saving the day!”
“The staff was extremely helpful, supportive and knowledgeable during my time there. When they are busy the check in/out process can be really slow. Overall I would recommend using this location.”
7AM - 7PM
1106 East Ridge Road, Rochester
Truck Rentals
“The lady who is in the counter, is not helpful. She gave me a vehicle that what i dont want. I have to take it because i have no choice. She charge me extra gas money. Be mindful”
9AM - 5PM
50 Ajax Rd, Rochester
Truck Rentals
“Employee Kaitlyn really went above & beyond to help me today when I needed it while traveling! She’s an Earth Angel & U-Haul should give her a raise for the hard work that she does for them!!??????”
“Spoke with Fred on Tuesday, he sent a crew out Friday to remove a oil tank, they did a great job! Reasonably priced. Fast service, friendly, and efficient. Definitely would recommend them.”
“Service was great. Always do a walk around inspection and make sure everything matches to paperwork to vehicle information. I wish U-Haul go back to unlimited mileage like years ago.”
“Rented 1-way from neighborhood Uhaul at 130 Despatch dr, Rochester NY and the local area Uhaul Agent, Amy, coordinated my pickup real time while I was driving to Rochester. Both Amy and the neighborhood Uhaul location need to be complemented in addition to the Rotterdam drop off location. Very professional and accommodating.”
“I felt really comfortable working with this business. The order was online and the transaction is with the office staff. They let me park my car as I rented the truck. Great people!!”
“Service with a smile. Always thorough with inspecting and maintaining the truck. The company was contracted gor fuel as well, and they always kept fluids topped off, windows cleaned, etc.”
“Dave is amazing and I wish him nothing but the best at his future with uhaul when they close this site down ! He has helped with so much and always been very nice and non judgemental he us great!! Camille on the othe hand is the rudest customer service person out there and needs a class in how to talk to customers! Not a good asset for uhaul because if I had a choice and had to continue to deal with her I would remove my stuff out there ASAP SO IWOULDNT HAVE TO BE SPOKEN TO SO RUDLEY AGAIN BY HER!!!!”
“Customer Service here is EXCELLENT! Pam knows her UHaul business- efficient, FRIENDLY, knowledgeable and EASY pickup and return. Equipment - please REPLACE WIPER BLADES”
5:30AM - 11:30PM
700 S Plymouth Ave, Rochester
Truck Rentals
“Jesse is the man! Thanks for your help in getting us out with the 15' truck despite my fumbling with the UHaul app. One day we'll be back for BBQ! Best to you good sir!”
“I have to say that the experience was good. The only thing is that I had to buy insurance for the truck but at least you can have peace of mind in case something happens on the way. And I liked that it had 3 seats, the one in the middle is not very comfortable but it can be supported.”
“Great place to rent a truck for moving. Like the price is good and very fair also everything is sure and right with them great service Def the manager she was awesome I recomend”
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“Enterprise is Simply the Best The offer the newest nicest vehicles And their customer service is second to none There may be cheaper rates out there but no better value . Matt In Henrietta is our go to for trucks..Always exceeds our expectations”