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“From the moment I walked in, I was greeted and introduced to an altruist. Javier’s genuine kindness and overall knowledge immediately had my attention.
As we created my wish list, he provided what felt like a miracle. Together, we found what would work for me and my family. You’d think the incredible customer service would stop there...nope! I was then introduced to Elisabeth. We laughed and shared stories, and I almost forgot why I was there because the atmosphere was so relaxing and serene.
Elisabeth and Javier went above and beyond for my family and me, and I wanted to share my experience. Had I known this was the level of customer service and a one-stop shop for all your needs, I would’ve started here first.
Garber Honda, I’m forever grateful. You’re now the only dealership I’ll refer and utilize. Thank you!”
“There’s a difference that sets these guys apart. Their attention detail and their honesty. There’s always going to be curveballs thrown at you, but it’s how you manage those curved balls that makes all the difference. Universal Imports goes out of their way to provide the best service and give you the best care and customer support. I have two high-end vehicles and I will not take them anywhere else.”
“Working with Giovanni on my first true car purchase was a great experience. He made it very easy and helped with all my questions. He made the process a lot easier for me. Would definitely recommend Balkan to everyone.”
“I needed warranty work done and this location couldnt get me in until after my warranty date. They worked with me getting a write up done and got me in the earliest they could. Their shuttle service is wonderful and they did a fantastic job fixing it with no issues whatsoever. Highly recommend them!”
“Great Car buying experience, very nice guy who was not pushy at all. Was super patient with any asks. Was expecting a car salesman who would try to push me into something that was not for me. However I was instead greeted by an honest, helpful business owner who worked fast and kindly. Would recommend buying any of his vehicles for a no-hassle process. Thank you Bill!”
“Amazing! When I tell you I only had 300 to put down today and was able to get approved. I was still able to get a decent nice car that fits me throughout a pretty good selection of car. When you go look for Josh!!! No one else! Josh!!!”
“Everytime I go to Hoselton I am always treated with respect and completely informed on the services needed, cost of those services, and my questions are answered. I truly appreciate this as I am an educated person, but don't know a lot about cars; it is comforting to know I can rely on the staff to honestly explain things to me in a way I can understand without being condescending. I appreciate that I am not overcharged for services and even told that I can hold off on some services to a later time to meet my financial situation. Thank you! I have been a customer for over 25 years.”
“Josh was great. He.let.me.look around and not hassle.me.over getting inside to do paperwork and run credit checks. This is my 2nd car from them and worked with Josh both times. More than pleased.”
“Chuck did a absolutely amazing job. He worked until I was approved for our new car. All the guys here were absolutely amazing and friendly very accommodating it was a pleasure buying from here.”
“Please ask for John Burkin if you are looking to get into a Mazda. I have been in sales management for 15 years and John took an experience I was dreading (thinking of all the stereotypical car sales experiences I’ve seen and heard of) and turned it into a truly great experience. I was between keeping my car until the wheels fell off, upgrading to a Mazda CX-50 or a competitor vehicle. John was patient, informative without being over bearing or pushy. This is the kind of patience, expertise and active listening I look for when I’m hiring consultative sales professionals and Bob Johnson Mazda is fortunate to have him. I also had great experiences with the sales manager and business manager.
I also really appreciated how well my time was managed. I was at the dealership less than an hour when I came back to get my trade assessed/ talk numbers and less than an hour when I came to pick up my new car. As a full time working mom, time means a lot to me so getting a clear list of “homework” to do made with set appointment times (that were honored to the minute) made this far less time consuming than my previous car buying experiences.
Let me not forget to share-I absolutely love my Mazda CX-50 Hybrid! I didn’t get a survey about my experience, but it would have been a 10/10. Thank you John and team!”
“I live in Toledo Ohio, and drove out to Rochester to by a Passat (exact low mileage, make, model, and color I was looking for). John was up front and disclosed a defect on the trunk. I was ok with the defect and ended up with a great car that exceeded expectations. John worked with me by coming in early so we could get back on the road. I it was a wonderful experience.”
“I highly recommend this place, I've done my normal maintenance and the not so easy jobs that I don't want to do myself, I'll take it to Mike and he takes care of it in no time.. just today I got my exhaust installed and it was done in no time ,I got there at 8:30am and I was out by 10am with a big smile on my face and a quiet ride.”
“I had two sales reps assisting me with my purchase. Both Jibraan and Bilal were professional and knowledgeable. Bilal appeared to be still learning but did not hesitate to seek assistance so as to not keep me waiting. I appreciate their patience and expertise.”
“On-Trac was great to work with. Super friendly, gave me a great deal on my trade-in and the buying process was quick and painless. Got a 2014 Mazda3 and it's been a great vehicle so far! Highly recommend.”
“I believe we all feel uneasy when our vehicle is in need of repairs. I've been looking for a mechanic that was trustworthy for decades now and here I have finally found someone. I haven't met anyone in this business that's as honest as Ron. He's fast, fair, and definitely takes pride in his work. I highly recommend this business.”
“Bought my girlfriend car and anytime there was a problem they fixed it no problem and when I did have to pay the prices were very reasonable I definitely recommend them.”
“We got our second card in 2 months from them today! Great cars, low mileage, professional! Approval process was clean and easy! Thanks Guys, from Nikki and John!”
“Great experience with Mr.Ali he’s a great salesman, great cars! Always make it work for his customers and goes above and beyond for his customers! Definitely a great auto shop.”
“5 star rating for Josh on Lyell ave Rochester NY he is super friendly and gives it to you straight he did everything in a timely fashion and I have referred him to family and friends he's good at what he does and will respond even after your purchase should you need help Josh is by far the best if you buy a car please go see Josh and no other sales person you will b very happy with what he does”
“I'm delighted with the used car that I purchased from Boss Auto Sales. Ivan and Ivan Jr. offer quality used cars and treat customers with respect. The used car buying process can be stressful, but not at Boss Auto Sales.”
“The best car buying experience i've had yet and i'm 47 and have had many cars. Justin, the sales manager, was exceptional. We communicated every day via text until all the things were done that needed to get done to make the deal happen. He worked with us every step of the way making everything as easy as possible. I bought the car from him completely remotely without having seen the vehicle at all and felt perfectly comfortable doing so due to his honesty and obvious integrity. He also connected me with a great insurance broker in the area too that also was fantastic and did all the car insurance stuff for me. I couldn't be happier with my purchase or the entire experience. If i ever have to buy another car in NY, i'm going to Sutherland for sure!”
9AM - 7PM
3800 West Henrietta Road, Rochester
Used Cars
“What an experience! Buying a car with no hassles, dealing directly with the owner and son, and driving away with car in about four hours. Very patient, friendly and detailed-family atmosphere. Highly recommend. Tom Dioguardi-you're the best!!!!”
“Richard was great! I’d never been here but it was a pleasant experience. The process was painless and a lot of great deals for used cars. Small, little place with no extra frills but he’s professional & honest. I’d definitely recommend checking this place out!”
“Me and my husband purchased a car from Justin he was able to get me and my family in a car when other places couldn’t we love our Tahoe she is a beauty I would recommend all of my friends and family to Justin he is the best small dealership in Rochester NY check him out if u are looking for a affordable reliable car Thanks Justin”
“So I went looking for a new truck after 20 years driving a Chevy. I checked out JAG auto, and my experience w/ Joe, the owner was the best. If your looking for a great quality vehicle give Joe a call. I can guarantee he is not your average car dealer. No games or pressure. A very honest man w/ quality cars and trucks. Thanks Joe you did me right !!!”
“I had such a wonderful experience with Hertz, Webster office! My car was in for repairs and I needed to rent a car. The process from beginning to end was a breeze! All info was given up front, I walked away with paperwork in hand and a car a could trust. Plus I found their staff to be welcoming and knowledgeable. I would highly recommend their services! Great job everyone!”
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“This is the 4th lease through Bob Johnson and I couldn’t be more happy with the service and my salesman Mr Robert Gordon! He went above and beyond to help me with my lease… he made sure I was happy with my choice and was very knowledgeable and very thorough making sure before I left I knew everything I needed to know about my SUV. I come from Clarence Center and he was very accommodating while I waited through the process! We had some laughs and I felt very comfortable with him! I will be back and will refer more clients to your location!”