CarMax in Rochester, NY, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling or pressure. Customers appreciate the straightforward approach to both buying and selling cars, with the unique option to sell their vehicle even if they do not purchase one from CarMax. Many reviews highlight the friendly and knowledgeable staff, who provide a professional experience throughout the car buying process. While some customers noted longer wait times for scheduled appointments, they still found the overall experience positive. The team is praised for their teamwork and support, as well as for handling paperwork efficiently and offering multiple financing options without the need for a separate visit to a finance department. Overall, CarMax is recognized for its commitment to customer satisfaction and ease of transactions, making it a recommended choice for anyone in the market for a used vehicle.
I had two sales reps assisting me with my purchase. Both Jibraan and Bilal were professional and knowledgeable. Bilal appeared to be still learning but did not hesitate to seek assistance so as to not keep me waiting. I appreciate their patience and expertise.
August 2026
A great selection of cars. The facility is clean, neat, and presentable.
July 2026
If you're thinking of getting rid of a car, submit the details and get a quote. Really very painless and as long as you clearly represent the current conditions - even with a busy start - easy peasy!! Work with Mya - she was great to work with!
