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“Haydee was super friendly and incredibly helpful throughout the entire process. She genuinely cares about her customers and made sure all of our needs were met. She took the time to clearly break down the costs of switching plans and purchasing two new phones, making everything easy to understand and stress-free.”
“Ms.Lia was absolutely amazing,She was very attentive and extremely polite.Her service is definitely top tier.Also Mr.Bappi is also amazing,he was great even tho he doesn’t look like a Bappi to me more so Sean lol. They are great”
“Today Erika helped us to change new plan. She is very knowledgeable and helpful. She took time to call the T-Mobile to activate my plan. Everything went smoothly. Thank you Erika. I really appreciate what you have done for us.”
“Absolutely amazing.. Sal and his team did amazing job helping me and my family better than the techs over the phone Sal and his team are well knowledge group of techs . thank you”
“I was recommended this location it is one of the best I have ever been to everything was beyond exceptionally great switch over got better deal and left with new phone”
“I had an amazing experience at this T-Mobile store! I’m currently on the Beyond plan, and the staff helped me add one new line and I was able to get the new S26 Ultra for FREE. I honestly couldn’t believe it at first, that’s an insanely good deal.
The team explained everything clearly, made the process super quick, and made sure I understood how the promotion worked. No pressure, no confusion, just great service and a crazy good upgrade.
If you’re thinking about switching, upgrading, or adding a line, I definitely recommend coming to this location. Deals like this make it totally worth it!”
“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”
“Very happy with the service that Miss Andrea provided me during my visit, although this store is a little far from my house, it does not prevent me from continuing to come back because of the great service they give me.”
9AM - 1PM 2 - 6PM
33-16 Woodside Ave, Queens
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“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
“We went in today just for a screen protector and ended up with a Ipad and my monthly bill was lowered! Thats was a total win, thanks to Richard and Brian for helping us and taking good care of us while shopping!”
Open 24 hours
1412 Broadway, New York
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“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
“Safiya, Nate, and the evening crew are all so very kind ! I came in the evening , despite difficulty with the system they worked diligently to help me get a new phone ! They are very knowledgeable on plans and phones and offered me options. I also witnessed them all being kind to difficult customers, with a smile . I’m sorry I don’t remember more names but everyone there 3/6 from 6-8pm are so very appreciated.”
“I don’t usually write long reviews, but I really have to take the time to talk about how great my experience at T-Mobile has been. From the moment I walked in, I was greeted with a warm welcome, genuine smiles, and people who actually cared about helping me — not just making a sale. You can tell right away that this store values its customers and goes above and beyond to make sure you leave satisfied and confident with your purchase or service.
The employees here are truly something special. Every single one of them is patient, knowledgeable, and friendly. They take the time to explain everything clearly — from billing details to phone features — and they never make you feel rushed or pressured. Whether you’re switching from another carrier, upgrading your device, or just asking questions, they treat you with the same level of respect and attention.
I’ve been to a lot of phone stores before, and honestly, the difference with T-Mobile is night and day. The energy here is positive and professional, and you can tell the employees actually enjoy their jobs. They work as a team, help each other out, and always make sure customers are taken care of. It’s refreshing to see employees who are not only great at what they do but also genuinely happy to help.
I especially appreciate how transparent and honest everyone was. No hidden fees, no confusing terms — they walked me through everything step by step. They also helped me find the best plan for my needs, not just the most expensive one. That kind of honesty is rare these days, and it shows a lot of integrity.
The store itself was clean, well-organized, and welcoming. Every device on display was easy to try out, and the employees were right there to answer any questions I had. Even when the store got busy, they still managed to stay calm, efficient, and kind to every customer. That really impressed me.
If you’re thinking about switching carriers or just need some help with your phone, I 100% recommend coming to T-Mobile. You’ll be treated with respect, get honest advice, and walk out feeling like you made the right decision. The whole team deserves recognition for their professionalism, patience, and excellent customer service.
A big thank-you to the entire T-Mobile crew — you’ve earned a loyal customer for life. Keep up the amazing work!”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“Steven was extremely helpful and quick to address an issue no T- mobile rep was able to assist with online or via chat
leaving 4 stars with breakdown of:
strong 5+ for Steven
negative -5 for T-mobile, which really dropped below any bottom line of expectations
a BBB complaint re: this Company will follow”
“Honestly I'm so glad I stopped by this mobile one of the best customer experiences I've ever had I spoke with the representative that goes by the name of Devv and he was amazing he helped me transfer all my data and acknowledged all my problems and gave me a solution and made sure everything was working with my new phone and I really appreciate his help he's one of the best when it comes to customer service and I appreciate his patience and his time that he took with me very good at his job and deserves a much appreciated tip.?”
“I had an amazing store experience great service was provided to me at Far Rockaway T-Mobile ,The sales Rep Shaba was so friendly, kind and professionally She made the transaction went smoothly ,highly recommended this store for all your TMobile needs, home wifi promotion on smart watches and IPad etc”
“This is a team of great professionals ! Highly recommended! They are so helpful and they try to provide the best experience for the customer. We rarely meet professionals like them ❤️❤️❤️”
“recently, my wife and i came into the lexington ave. store for a phone issue. Nyah Houston and Jess A. assisted both of us with our upgrades and was patient, knowledgeable, and incredibly efficient. they made sure everything was set up correctly and answered all of our questions without ever making us feel rushed.A+++++++.”
10AM - 10PM
685 8th Ave, New York
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“Just went to this shop today, Anthony served us and he was amazing, gave us great service and would definitely be back! The other staff members were also very helpful and welcoming !”
“My daughter and I visited the Tmobile at the Kings Plaza location today. I had an exceptional experience and service from Sharisse. From the moment we walked in, she made us feel at ease. She took the time to thoroughly explain the features of the phone my daughter was interested in, walking us through each process step by step. Not only was she incredibly knowledgeable, but her patience was truly remarkable. She didn’t rush through anything. She made sure to answer every question we had and reassured us when we were uncertain about anything. Her genuine care and attention to detail made the entire process seamless and stress-free. She even went above and beyond to ensure that the phone was set up exactly how she wanted it before we left the store and I even purchased a tablet while there. It’s rare to find such personalized and attentive service, and I truly appreciated how she made what could have been an overwhelming experience feel like a breeze. This kind of customer service is why I’ll continue to choose T-Mobile in the future!”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“I just went to this store on Xmas eve and Zen helped me connect my new phone to T-Mobile. They close at 5pm that day and I came in 445 or 450pm. I just got the phone at 4pm (2ND DAY FEDEX)and he went and helped even though it was past 5pm. I'm very grateful to Zen and Vince working overtime”
“I visited this location to upgrade my old phone to a new one and had the best experience I could have asked for! Issac and Santi were beyond helpful when walking me through the whole process and getting my new device set up. They were patient in answering all my questions (even the silly ones) without sparing the details. Not only that, they were just lovely people with stellar hospitality and even better conversations!
Thank you Issac and Santi for all your help!! I will absolutely recommend this location to a friend thanks to the staff alone and will be coming back if I ever need more assistance!”
“I had a great experience at the T-Mobile store on Utica Ave and Linden Blvd today. The customer service was excellent from the moment I walked in. Cece, along with her store manager and the rest of the team, were extremely helpful, patient, and professional.
Cece really took the time to answer all my questions and made sure I understood everything about my service and options. The entire staff worked together to make the process smooth and stress-free. It’s not often you walk into a store and feel genuinely welcomed and taken care of, but that’s exactly how they made me feel.
I truly appreciate the great customer service and would definitely recommend this location to anyone looking for knowledgeable and friendly assistance with their phones. Thank you Cece and the team for such a positive experience!”
“Amazing Experience with Shaina!!!
I had the absolute best experience with Shaina! She went above and beyond to help me with everything I needed. Her customer service was outstanding — she was patient, knowledgeable, and truly cared about making sure I left completely satisfied. Shaina made the whole process smooth, quick, and enjoyable. You can tell she genuinely loves helping people. T-Mobile is lucky to have her! Highly recommend asking for Shaina if you visit!”
“I had a really great experience at this T-Mobile store. I originally just came in to pay my bill, but the Assistant Manager, Shanjida, ended up helping me switch to a postpaid account and get a new phone. She was extremely patient with me because I had a lot of questions, and she took the time to answer every single one without rushing me. She also explained my bill clearly and made sure I understood everything before I left. It’s not often you come across someone who is this friendly, knowledgeable, and genuinely helpful. Shanjida made the whole process smooth and stress-free. I really appreciate the great customer service!”
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“Good customer service, good air conditioning, there were few people , this place have access for deshabilities people , the people were friendly, the customer service was excellent, , he helpful me and he speaks English and Spanish too , I highly recommend this place, You must register at the entrance, it is easy the system is in English and Spanish too.”