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“Great experience went with parents to upgrade their phones and Haydee was a delight , helpful , knowledgeable and friendly. Made the experience an easy one for my parents. Mr and Mrs. Vasquez”
“Keith and Gina help set me up with two new iPhone Pro maxes fantastic service. Excellent promotions could not recommend the store highly enough come by and ask for Keith.”
“Highly recommended location. Very knowledgeable and professional. Reshna’s attention and disposition to best service the customer needs is outstanding. Literally choose to commute from NJ due to the quality of service.”
“We came in to do an upgrade, Sal helped us out tremendously my daughter and I. He also helped me with canceling one of my lines that I no longer needed. Sal is a great addition to the verizon company.”
“Let me tell you this girl nabeehah has a lot more patience. I was having so much issues with my ID verification but she did not give up. I ended up verifying my ID and got a new phone with a very good discount. 👍👍 I am not very good with technology but she even helped me set everything up for me😀😀”
“I visited the T-Mobile store today and had a very good experience. The staff was friendly, patient, and helpful. The manager was also a very good guy—professional, kind, and willing to help. They answered all my questions clearly and made sure I had everything I needed. I recommend this store for great customer service.”
“Had a warranty exchange done and all my info transferred with easy process thanks to Jhonny! He has so much patience and is very helpful. Anyone who needs help with things, this is the store to go to!”
“Julissa helped us streamline the process of getting an appropriate phone for my mother. Her attention to all details was very helpful in deciding her a phone all the meanwhile keeping in budget and in a timely manner.”
“Sales rep at T-Mobile name kelvin was great and patient, he carefully explained each plan and cost for each phone before anything. Ask for kelvin at the Baisley location!”
“I recently went to this T-Mobile store to upgrade my Samsung S20 Note, and I had a really good experience. Not only were the employees kind, they literally spent hours trying to help me get all of my information transferred to my new phone. And when I mean hours, I mean HOURS! 😂 For some reason, my messages just did not want to transfer over.
Each employee took their time helping me while also dealing with a busy flow of other customers who needed assistance. Nobody made me feel rushed, and they kept trying until we got everything figured out.
I ended up with a good plan, a new upgraded phone—the Samsung S26 Ultra—and a good credit toward my new phone when I added another line, which worked out well for me.
Thank you guys for taking the time to help me out and being so patient through the whole process. I really appreciate it, and I’ll definitely be coming back!”
“George not only came to fix our connection on Christmas Eve…but he also suggested a better, faster service option for lower cost! He called the office for us, found a better service and got it switched. Amazing!”
10AM - 10PM
685 8th Ave, New York
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“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
“Came in to upgrade my phone end up getting good deal on Samsung tablet. This is the only store I visit for all my cellphone needs. Great service from kush and his team.”
Open 24 hours
1412 Broadway, New York
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“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“I had a great experience at T-Mobile! Chresmely was very nice, patient, and helpful, and made sure I was taken care of from start to finish. The whole team was friendly and welcoming, and the overall vibe in the store was great. The music made the atmosphere fun and upbeat while still feeling professional. Definitely one of the best T-Mobile experiences I’ve had. Highly recommend this location!”
“Lisbeth is an excellent customer service representative. She's attentive, polite, and respectful. Ask for her when you come to this store at Junction and 57th Avenue. She's ready to answer any questions with kindness and confidence.”
“Eddy is hands down the best customer service rep I have ever met. Someone stole my phone and after a very stressful day of trying to find it, he was able to help me get a replacement phone same day!!! I had went to another location prior to coming here and they said they couldn’t do it, but Eddy was determined to make sure I left his store with a new phone. Thank you Eddy!!!!”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“Muskan was absolutely amazing! Muskan made our switch to Verizon so easy and stress-free. Very knowledgeable, patient, and kind, and took the time to answer all of our questions. The customer service was exceptional, and Muskan truly went above and beyond to make sure we were taken care of. Verizon is lucky to have Muskan on the team! Highly recommend!”
“I had a wonderful very professional and pleasant representative by the name of Misa she took very good care of me she knew her job and she was very knowledgeable so thank you T-Mobile for this wonderful experience”
“Excellent customer service!!!
I’m not so tech savvy came into store to make a trade in the sales lady mis Shweta was very patient very nice and very professional, she helped me get a new fone and set it up with a smile!
Well definatly come back and send my friends!”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“With all due humbleness I am. requesting that Shaba at the Rockaway store be commended for extra humble and respectful character her demeanor displays each and every time she’s approached by a customer. I am servant of the city of New York in many capacities, if Shaba would have displayed any adverse character that her job employed her to remain, I would then first to report her to supervisor throughout Tmobile company. So allow me to complement your good office for having her as your employee.”
“I had a fantastic experience at T-Mobile thanks to Jay and the entire team. Before heading to the store, I called to confirm they had the product I needed, and Jay quickly verified everything for me. She also explained that even though I was a business client, I could still complete the transaction in-store, which made the process much easier.
So me and my service dog took a stroll into the store, and the entire staff welcomed us with open arms — although I think my dog may have gotten the most attention! ?
Jay was absolutely fantastic from start to finish. She immediately understood what I needed, got everything sorted quickly, and clearly explained everything I needed to know to get my service up and running properly. She was professional, knowledgeable, patient, and genuinely pleasant to work with.
I’m very happy with the service I received and truly appreciate Jay’s professionalism and excellent customer care. T-Mobile is lucky to have her on the team!
Thank you from Chance & Me for your hospitality”
“This place is fantastic!! I work right next door from Verizon and they were able to do a trade in for me and got a new Samsung Galaxy S26 for me! Doni was able to help me and she did such a good job, she was very friendly and quick with her service so I absolutely recommend her to other people!”
“T-Mobile location on Fulton and Nostrand was phenomenal with helping me set up my new device all of the staff was amazing especially the manager Madison great customer service at this location”
“I went there to help solve a problem (one that the tech over the phone couldn't help solve) setting up the new phone. The staff there were great, friendly and collectively solve the issue for me. Major kudos go to the female staff (her name may be Andy???) whose fingers flying over the phone at maddening speed and found a roundabout way to register the imei number on new phone. Proud of girl power there!!”
“My husband and I were in the store about two days ago because I was having an issue with my service. I left not only with my issue resolved but also with the brand-new phone I had been waiting to get.
Ivan’s customer service was above and beyond—1000/10! He listened to my concerns, reassured me that there was a solution, and helped me through the entire process.
A big shout-out to Ivan! Keep up the amazing work.
– Jessica Andrews”
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“The Spectrum store in Howard Beach is SUCH a GOOD store to go than the ones that are so busy. I was seen by a rep that helped me with registration and helped me with the issue I went in with. He treated me with respect, professionalism and kindness . I would go back to that store ANY TIME.”