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“I had such a great experience today at Journeys in Niagara Falls (store 584), and I have to give a huge shoutout to Jess!
I must have asked to try on at least 10 different pairs of sneakers (I truly could not decide 😄), and she was so patient with me the entire time. Not once did I feel rushed or like I was being a bother.
Jess was incredibly helpful, attentive, and just so kind. She made the whole experience actually enjoyable—which says a lot when you’re that indecisive!
Customer service like that really stands out. Thank you, Jess! I’ll definitely be back 💛”
“I had a wonderful shopping experience here! The store has a great selection of footwear, and the associates were incredibly professional. They were very helpful in pointing out current sales and clearance items.
A special shout-out goes to Hannah, who was absolutely exceptional. She went above and beyond to track down the exact sneakers I wanted in my size from the back since they weren't out on the floor. Retail stores truly need more employees like Hannah; she possesses excellent customer service skills and made my visit a total pleasure. This store is lucky to have her!”
“We love Columbia shoes, jackets, and socks. We just bought each pair for $50 and a pair of socks for $8. Next are fleece jackets. The quality is amazing. Service is great. Always some discounts.”
“The staff was very helpful. The guy looked through pants with me and my special needs client and helped us find the size we were looking for. He also showed us the deals they had, and he was very patient with us and took his time to listen to what we were looking for, style and comfort wise.”
“I like shopping here because of their shoes and their shirts. I think that this store is almost a secret to most. It's just a small store in the outlet mall that I would originally shop in for shoes. Shopping here one can buy quality shoes in many styles at a discount. Beyond their already discounted prices there are sale racks with further discounted shoes. I recently looked at their shirts and was pleasantly surprised at their quality and fit. Frequently when shopping for shirts I find myself between a medium and a large. If I buy the medium it's usually a bit tight in places but if I buy the large it hangs on me and looks sloppy. The shirts here are made with a generous cut of fabric which allows me to purchase the medium and feel comfortable as well as it not looking too tight. Their shirts come in many different stylish patterns that will suit the tastes of many. There is usually a deal of buying one shirt and getting another at 1/2 price. They stand behind their products too. A few years back I bought a pair of shoes that within a few weeks had the sole separating on one of the shoes. I showed them at the store and without question they shipped me a new pair as my size was no longer in stock. I recommend giving them a try and will return myself.”
“Very good place, very busy during back to school but these workers hold it together, good customer service and even though they are super busy and hectic I’m never in line for more then 20 minutes like other stores, the workers are so kind and helpful especially the young ones, they are definitely raised well, the young lady kayla that cashed me out was wonderful even though she was trying her best to handle all the commotion she still managed to put a smile on my face 10/10 recommend (cheap, good shoes)”
“I love this place its like home!!! Melanie & audri are amazing and helped me find everything i was looking for and even what i wasnt looking for lol! They deserve a raise if ya ask me! And the boss gregg was very welcoming and super respectful! And the store was so neat and clean everything was easy to find…10/10 GO GET YOU SOME SHOEEEESSS PPL!”
“Staff was AMAZING and helpful. Helped find items that were in the backroom. When we went cash out, Kay helped us. Today there was a special..open a credit card and save 50% off your order. She helped with everything. So polite, so informative, so helpful. A dream employee. She will be the reason why we come back here to shop. AMAZING!!!”
“Neat, clean, spacious store with a nice variety of shoes with reasonable prices and regular discounts. I have found the staff to be always kind and helpful. I have always had a good experience visiting this store. You get regular discounts and coupons if you sign up for their emails.”
“Was a first timer shopping with this brand, and the manager Kate was amazing! She was attentive, but not pushy. It's so hard to find nice, classy clothing that fits well and isn't a darn crop top, but I really liked their selection a lot. I found some super cute stuff. During check out, I mentioned that I wish we had a store in our area. Kate took the time to check if there were any locations near us, and found a store about 40 min away in an area I often visit because my husband's family lives there! I had no idea that location even existed. Truly a great experience, and I will most definitely head to the Oswego location to shop more.”
“I was greeted at the door as soon as I walked in and was looking for skateboard shoes. I was helped by a worker named Mark. He was very helpful and cheerful. 10/10 would recommend”
“Some deals in the clearance section and also in general for kids. Felt a little overpriced as the market is filling with cheaper alternatives (at Walmart and Target etc).
But they continue to have a better and bigger selection + the quality is also undeniable.”
“Came in just to look but ended up leaving with an awesome pair of boots, the girl Brianna helped me set up a timberland account with my email so I could start receiving points with my purchase. Will definitely be back to use my $10 off! Great experience.”
“Has been one of my favorite outlet stores in Niagara falls NY for years Can't beat some of the prices even with the lousy exchange on the ??dollar. Always find great deals on classic 3 stripe merchandise. I spent $22 for the hoodie and $30 on the run 84 shoes in olive green. They also had them in blue and grey. Great customer always”
“Love the selection of merchandise to choose from as well as the sale prices. Men Sizes from small to x large. Wish there was 2-3 xl for the customers that need them. Womans selection is small compared to the mens. Mostly sport bras and leggings. Few kids shoes and clothing as well.”
“Do not believe the negative reviews oh my God I can't even tell you how amazing my experience has been with these people customer service is great fast shipping the product is amazing and legit the price is to die for”
“Arthur helped me and my family this afternoon , he had amazing customer service & was super attentive and helpful while looking for different styles and sizes! Absolutely will be back”
“I found exactly what I wanted with sales person, Yolanda, helping me. What a good sport she was to try on a blouse I wanted to buy for a friend. She was so kind and helpful with my selections and never lost patience. YOLANDA IS AN ASSET TO YOUR STORE. I'M HOPING YOU APPRECIATE HER! I CERTAINLY DO!”
“Friendly and helpful staff. He helped me decide between two sweatshirts I was torn between. He tried to sell me on both ?
Solid discount racks here. I got a thick heavyset hoodie for about $15 which is now my favorite hoodie to wear.”
“I brought my elderly uncle here to buy some comfortable shoes since his shoes were causing him foot pain and hindering his walking. We were helped by a younger fellow, who measured my uncle's feet and pointed us to the right section for wide shoes. They were running a b1g1 half off deal so he picked up two pairs and some socks etc. I plan on shopping there when I need new sneakers in the coming months.”
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“Tamera was very helpful in finding us what we needed. Even though we couldn’t find what we needed in store she was gracious and ordered it on line for us. And also found items we may like if she didn’t have the ones available in the size we needed. We appreciated her help!”