The Home Depot in Penfield/Rochester, NY, is a go-to destination for home improvement and gardening needs. This store offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies, making it easy for customers to find everything they need for projects of any size. While some customers have reported long wait times, particularly on weekends, the service is generally recognized as excellent. Many appreciate the helpfulness of the staff, with specific mentions of employees going above and beyond to assist shoppers. The store is accessible for handicapped individuals, ensuring everyone can find what they need. However, like many retailers, The Home Depot faces challenges with staffing and security, which can impact customer experience. Despite these issues, many loyal customers continue to choose this location due to its competitive prices and the availability of products. Overall, The Home Depot is committed to supporting the Rochester community with a wide selection and knowledgeable team.
Joey In Flooring had probably the best customer service skills I’ve experienced at a Home Depot. Helped me get everything I needed sorted out with my purchase of a new fridge. Dude went above and beyond to make sure I got my questions answered. Evident he is a hard worker, kind of employee I’d like to have.
July 2026
Good service and set up like the store near home so it was easy to find what I needed quickly and head out.
July 2026
I have always found the staff at the Home Depot friendly and very helpful.
