Home Improvements in Rochester, NY

“purchased some granite and Corian counter tops, Margaret was able to find exactly what we wanted. She also pointed out a Granet remint that was perfect for one of our small spaces, this saved us money. They did on site measuring and the pieces fit perfectly during install. would recommend solid surfaces.”

“We recently had our kitchen designed by Clancy Emery at the Home Outlet in Henrietta. Clancy was so helpful through the whole process. He went above and beyond with helping us obtain the items that added the finishing touches to our kitchen along with the beautiful cabinets. Thank you Clancy!!!”

“I spend a lot of time at this store, some times I go there three times a day. Most of their Employees are very knowlegeable, helpful, and offer outstanding customer service.
I was there today an an employee named Ryan B very patiently helped me select a tree I wanted, walk me to the cashier and kindly help me put it in the car. Although, The paint Department has one employee who is not very helpful everyone else is. As a matter of fact, I've already complained to the store Manager about this particular employee. However, everyone else is very knowledgeable and helpful including Adam and Paul.

As a matter of fact, most of the employees offer outstanding customer service.”

“I love what they stand for and appreciate what they do. On top of that i have done some small jobs for friends and family that didn't have alot to spend, by getting the supplies here. You would be surprised what they have sometimes.”

“Patty and the team at ProSource are the best in the business. I've been purchasing through them exclusively as a contractor for residential and commercial remodeling projects for over a decade. I also buy their flooring for my own home improvement projects because the quality and selection are better than what is available at Home Depot or Lowes.”

“Kaylee in customer service was very helpful!

I had ordered flooring with vinyl tile and ranch trim. Because the trim wasn't in stock, the whole order was canceled. To get the tile delivered in time, I had to pay a $79 delivery fee.

After contacting Kaylee in customer service and explaining the situation, she refunded the $79 delivery fee.

This seems small, but after recent deaths in our family and needing to sell multiple houses to buy another house, we need every penny.

Thank you Kaylee!”

“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”

“Update 6/30/22 - changed rating to 4 stars from 1 star. Manager (Dan) coordinated additional pickup for left behind section of bunk beds. Hopefully staff will be trained and canned responses will reflect the supports for bunk beds are included in approved donations.

6/23/22 feedback- I find it very wasteful that u will not take the wooden plank support bottom that comes with the bed frame when a bunkbed is purchased.  This isn't a box spring- why won't the team accept this part of the bed?  Someone has to build or buy this as an extra purchase even though they may be strapped for cash?

I am disappointed. It would have been helpful to know that you considered the wooden planks that cross the framing a "box spring" when u sent the original note explaining mattresses are not accepted.

You should revisit how bunkbeds are sold because that is part of the furniture purchase.  Not a purchase i had to make separate for a "box spring" as your techs tried to explain it.

Thanks for considering.”

“I want to take a moment to recognize Dan G. in the Kitchen Department for his outstanding customer service on Saturday, 2/14/26. Dan truly went above and beyond. Instead of simply relying on the computer system, which showed that two kitchen sinks were in stock, he physically checked the inventory himself. His initiative saved me time, frustration, and potential delays with my contractor during a full kitchen renovation. That level of care and attention to detail is rare and deeply appreciated.

I would also like to recognize Supervisor Mike for stepping in and helping facilitate a seamless purchasing process when I was under a time constraint. His professionalism, responsiveness, and willingness to problem-solve ensured that everything moved forward smoothly.

Both Dan and Mike demonstrated exceptional customer service, teamwork, and commitment to the customer experience. They are true assets to the company. Thank you both for making a potentially stressful situation much easier.”

“Yovany in the lumber department is the best. Helped me out finding the right product for the best price and was super accommodating when I brought it back a week later to be re-cut cause I messed up my measurements the first time.”