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“Out of all of the Honda’s I’ve been to, IDE Honda in Penfield genuinely is the best and most efficient! Everyone is always so warm and welcoming and genuinely cares, especially Yousef Abusbeih and Jim Milella with whom I had the pleasure of working with for my last visit. The environment is upbeat, positive, and the staff genuinely strives (and succeeds!!) to make customers happy and cared for! The waiting area is also very nice and very clean, which is a great plus! They are very efficient but thorough, IDE Honda in Penfield will always be my first choice! Thank you again Yousef and Jim as well as all of your staff!”
“Stopped in quick to look around and was greeted by Tom. He was not pushy, open to help us find what fit what we were looking for and we got to leave with a great car. I can’t speak for how it is after the sale yet but I would update with any issues. I highly recommend this place and Tom.”
“sierra was great to work with. I hated going to the car dealership to haggle but not at Volvo and working with Sierra. It was wonderful. The entire buying process was less than an hour . The car is great. Sierra is great”
7:30AM - 5:30PM
4401 Lake Ave, Rochester
Auto Parts
“The day I dropped my truck off to be repaired. I was met by the friendliest customer service raps. As the process went through for my trucks repairs my customer service rap. Handling my case called me once if not twice every week. While my truck was in the shop to let me know where it was in the process, and when I would be able to pick it up. I will go back to this shop and I highly recommend it to my friends and family.”
“As always, hands down, the best customer service, the best buying experience. Jason St John is the absolute best as well as the business office. Added a beautiful GLS450 to our family fleet in record time for us to safely take it on vacation. We love MB of Rochester.”
“I had the best buying experience. My sales representative, Dan Bresnan, was the best and no pressure. Thanks to Dan I am driving a 2025 Honda HRV and just love it.”
“Rochester Collision battled the insurance company for us to get genuine parts. They provided fast and great customer service. Finally, we've found a local company we can trust!”
“My Boyfriend was able to pull, find the replacement car battery that he needed, swapped them out in parking lot. Staff there were more than helpful, and knowledgeable. Kind establishment. I highly recommend using them.”
“All the people we met with at Matthew Kia were very friendly and helpful. They went out of their way to help us get a good deal. We definitely would recommend them to our friends and family”
“Anton was a great sales rep to work with.
Friendly staff and nice selection. Fast and affordable. I felt like he listened to me amd really tried to work with what I could afford”
7:30AM - 5:30PM
100 Winton Rd N, Rochester
Auto Parts
“Beloved car totaled (not my fault).
Vogels/Adam expedited the estimate. BIG HELP!.
Wellington also very kind and helpful.
Both very appreciated during this difficult time.
Thank you Vogels”
7:30AM - 5:30PM
78 Cedarfield Cmns N, Rochester
Auto Parts
“My car was totaled in an accident. I picked Northside to have AAA tow it to, because their reviews online were stellar. When my insurance company was taking a while giving me info about the process of getting a quote, and basically giving me the runaround, the manager of Northside, Adam, gave me very helpful information on navigating the process. When I called, he would always get back to me very timely, and was sweet, honest and helpful. I appreciated his kindness very much during what was a very stressful time. When the insurance company told me they were totaling the car out as a loss, I went to the shop to collect my belongings out of the car. A lovely employee named Sam helped me get into the car, and offered his assistance with whatever I needed - not leaving me until I said I was all set and could handle the rest myself. After he went back inside, I realized I needed to get things out of the trunk, which I could not get into because the car battery was dead. Sam and another fellow came out, and after being unsuccessful getting the trunk to open, contorted themselves to get into the trunk via the backseat. In other words, every single person I spoke with at Northside really went above and beyond with their customer service. It was **greatly** appreciated, especially at a sad time for me (I was not ready to say goodbye to this car, lol). I would recommend them very highly. I think the world of them.”
“⭐⭐⭐⭐⭐
I recently had the unfortunate experience of a hit and run, which left my new car in need of significant repairs. Based upon trusted opinions and after researching local options, I chose Fetzner Collision and I couldn't be happier with my decision!
From the moment I walked in, Rose and Joe were incredibly welcoming and understanding. Joe took time to assess the damage and explain the repair process in detail. They handled all things related to insurance, making for a seamless process.
I appreciate Rose, Joe, and Brian for their commitment to customer service; they kept me updated throughout the repair process, ensuring I knew exactly when my car would be ready.
The quality of the work is outstanding - my car looks as good as new and the color match is excellent! I highly recommend Fetzner Collision to anyone in need of autobody repair. Their honesty, expertise, attention to detail, and dedication to customer satisfaction truly set them apart.
Thanks for making a stressful situation so much easier!”
8AM - 5:30PM
951 Panorama Trail S, Rochester
Auto Parts
“Brought my vehicle to CARSTAR after a deer hit. Mike and John were extremely professional and responsive! I felt very confident about the work that was being done, and my vehicle looks perfect.”
7:30AM - 5PM
3399 W Henrietta Rd, Rochester
Auto Parts
“Recently had my car repaired here and the whole experience was great. Amanda M, Matt and Michele made it a smooth and stress free process. I would recommend this repair shop to anyone! My car looks new again!”
“Great auto service. I've been bringing all my vehicles there for years. Fab is clear, fair, and always friendly. They do a great job on everything you need and nothing you don't.”
“What differentiates George and Bob's from other Irondequoit auto shops is their excellent customer service and attitude. The staff is very friendly, helpful, and efficient. You never feel like you're an imposition nor will they speak gruffly to you. They've given me same day service on several occasions. They can also perform factory maintenance. They don't try to oversell, just give the options and let you decide. We're fortunate to have an outstanding repair shop like this in Irondequoit!”
“Tim's trim is the place to take your vehicle. I was in need of a remote start and the customer service on my job has no comparison. I don't think I have ever received the kind of support, respect, and caring of wanting a happy customer than I just did at Tim's Trim. 10/10 would recommend and I plan on going back again. Thank you!”
“Best place to take your car! Staff is very nice, knowledgeable and professional. They always get me in super fast and are priced very fairly. 10 out of 10 would recommend!”
7:30AM - 5:30PM
40 Jay Scutti Blvd, Rochester
Auto Parts
“Kevin and the staff did a prestige job on my vehicle, had it done in a timely manner, detailed the inside as well. I would recommend them to anyone! Thank you again Kevin and staff ! Happy New Year to you all!”
“Steve Koch at TLSS is wonderful to work with. Knowledgeable, quick response time, pleasure to work with. Will continue to bring my vehicles to TLSS for preventative maintenance and repairs.”
“If I could rate Emerson Collision 100/10 I would. They are the most KIND people. They truly care about you and your vehicle. Every person goes above and beyond to ease your mind during what can be an extremely high stress situation. They show exemplary professionalism. I cannot say enough great things about this organization. I wouldn’t even think to bring my car anywhere else”
“On a day, when I needed desperate help, with a car basically not drivable anymore, they told me, they were extremely busy - but they still had time to check my car, and make me an offer to fix it - by the next day! I was and still am very grateful and impressed with their customer service. No matter what's coming up, this is now my go-to-shop!!”
“Leased a 2021 Rogue from Bob Johnson. That experience was fantastic with no glitches. Last month purchased the vehicle and that experience was also great with no glitches. Two visits, 3 years apart were excellent.”
“My only company vehicle was in an accident which slowed my business down. Sofia collision went above and beyond to repair my vehicle in a timely manner and get my business back full swing. I could not be more impressed or satisfied with their customer service and quality of work. Definently my go-to shop for all of my future vehicle needs.”
“I wish there were more stars to give Greg and team, such excellent service!! I accidentally broke my outside review mirror. Called Greg and was taken that day for an estimate. Within a week, the new mirror was in and fixed. Woody's is fast, efficient, very courteous, and reasonable. Hope I don't have to use this collision service again but if I do I will call Woody's!! So nice to know there are businesses that operate in the old fashioned way. Go to Woody's you can't go wrong. Thanks Woody's and team!”
“Car was totally dead and had no way of getting in. Young man from Griff’s came and opened the door for me and charged the battery. He was extremely patient and helpful. Brought car to dealer and found battery is not good. Thanks to Griff’s for the quick response and very professional service!”
“Paige ,my service advisor at Valley was very understanding and helpful. She kept me informed throughout the process of having my vehicle serviced and made the experience as stress free as possible.The whole service team was great from getting the car in and written up to getting me a loaner to drive”
“Had damage from a deer. Dan was great to work with and he did the repair in a fraction of time as compared to what other companies were quoting. Car looks good as new!! Highly recommend. Palmero's.”
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“As a deaf customer - The sales manager Vince Bovenzi was very helpful and made me feel at ease. He took the time to explain things clearly to me. Jared the business manager was also very helpful in explaining the paperwork to me. The entire experience was a wonderful one. Thanks and I’m glad to be part of the Subaru family!”