Home Improvements in Webster, NY

“Great place to get gently used things for your house or helping a friend out. Staff are A1 and will still give you a better price at the counter. Say what you want but I use the resources that are available for us as a community. No shame in my game about saving money and getting great quality. Trust me you will not be disappointed.”

“The prices are just unbeatable here. Not to mention the service is always great! You do have to ask for help though they don't normally come up to you. But they stay with you until you are happy.”

“On 11.30.23, I purchased a Kobalt work table #2368776.Upon arrival at the store I went to the service desk to correct a previous purchase where I had been charged for 3 tubes of sand when I only took 2 tubes to the check out. PEDRO was amazing, he was pleasant and when I initially started the process I didn't know if my word would be accepted. Pedro treated me with respect and said "why wouldn't I believe you." In this day and age that was so refreshing! He then proceeded to contact an associate to assist me with my work table purchase. He also offered to assist me with checking out the work table because I wanted to pay for it and have it held once the associate had pulled the product.Krissy came to assist with getting the work table. KRISSY was amazing. We went to the aisle and the unit on the lower shelf was in a box exceedingly damaged. The item was for a gift and going to the Adirondacks, didn't want a damaged box for concern there might be an issue with the unit in the box. She totally understood and then proceeded to connect with her associate, JOHN. John was amazing and very pleasant and accommodating. Krissy and John decided they would pull an undamaged carton from a top shelf before they went home and insure it was ready for pickup the next day. When I picked up the item on 12.02.23, it was ready and as promised.PEDRO, KRISSY, AND JOHN as Lowe's face to the customer should be recognized for their teamwork, customer focus, professionalism, and willingness to go the extra. A very pleasant and seamless process from my perspective. Thanks!”